Toyota Stops Selling 8 Popular Car Models

Toyota Stops Selling 8 Popular Car Models

A week after issuing a recall on over 2 million vehicles due to faulty acceleration pedals, Toyota has announced it will stop selling 8 popular models in the U.S., as well as shut down 6 U.S. factories, while it deals with the problem. The faulty pedals were made by a U.S. manufacturer but have also been installed in cars sold in Europe, although Toyota hasn’t said what it plans to do outside the U.S. for now. Update: SafetyResearch.net says Toyota was required by law to stop selling the models after it announced the recall last week, so it’s actually kind of strange that it waited five days. [More]

Sony Finally Repairs My PS3 It Broke With Firmware Upgrade

Sony Finally Repairs My PS3 It Broke With Firmware Upgrade

Matthew says a firmware upgrade spelled game over for his PS3, then he started a weeks-long battle with Sony to repair it for free. He says Sony made an unauthorized charge on his credit card before finally relenting and taking the charge off, fixing the console and giving him a free game. [More]

Don't Get Cat Vomit On Your Laptop

Don't Get Cat Vomit On Your Laptop

Tayler’s cat and Tayler’s MacBook Pro just had an unfortunate run-in. Does anyone have any advice on cheap ways to repair this laptop, or at least how to get the content off of it without paying hundreds of dollars? [More]

Apple Customers Growing Frustrated Over Defective 27-Inch iMacs

Apple Customers Growing Frustrated Over Defective 27-Inch iMacs

Some unlucky iMac owners are still having problems with the screens on their new 27″ models, including a writer for TechCrunch and another for Gizmodo. TechCrunch offers a DIY tip for dealing with the screen while you decide whether to return the product. Gizmodo, however, is warning readers not to buy an iMac until Apple can demonstrate that the problem has been resolved. [More]

Customer Waits Six Weeks For Best Buy To Not Fix His TV

Customer Waits Six Weeks For Best Buy To Not Fix His TV

A Best Buy customer has posted his ongoing TV repair saga over at Best Buy’s own forums, and it’s quite a read. Green blotches! Smoke! Parts were ordered! No parts were ordered! The wrong parts were ordered! Botched repairs! This all started back in November and his $3,000 TV still isn’t fixed–although the last time a Geek Squad tech came out, he handed the customer a sheet that said Best Buy had already spent $1,500 on repairs. [More]

Why Aren't Cellphones Under Warranty For The Duration Of Your Contract?

Why Aren't Cellphones Under Warranty For The Duration Of Your Contract?

Adam got a bad iPhone that stopped providing some key functions–he can’t make calls on it, for example–18 months into ownership. He didn’t buy Applecare when he purchased it, which would have covered him during the second year of his contract. But that shouldn’t matter, he argues: “[Why isn't it] incumbent upon a device maker to guarantee a product’s proper function for–at the very least–the length of the contract required at purchase?” [More]

HP Won't Fix My Laptop Battery Problem

HP Won't Fix My Laptop Battery Problem

UPDATE: HP has offered to replace Nathan’s laptop via warranty. [More]

How David Got A New Laptop From HP

How David Got A New Laptop From HP

David and his wife got stuck with one of HP’s lemon laptops, and since the repairs just kept involving more faulty parts, they weren’t solving the real problem. Here’s how he eventually got a brand new laptop–different model–from HP. [More]

Sony Replaces Customer's Broken Reader

Sony Replaces Customer's Broken Reader

Earlier this week, I posted about Kate’s bad experience getting her Sony Reader upgraded. She hadn’t asked for an update, but was told by Sony to send it in, she says. What she got back was a busted Reader that wouldn’t work, and a demand from Sony to pay for any repairs.
 
Happily, over the past two days Sony reps have been in contact with Kate and made things whole again.

This Verizon Store Provides Weird Repair Services

This Verizon Store Provides Weird Repair Services

Some Motorola Droid phones are having problems with the battery cover coming off too easily. That’s what was happening to Chris’ Droid, so he and his girlfriend brought it into a Verizon store in Pleasant Hill, CA. His girlfriend brought along her defective enV Touch for service as well.
 
When they left, Chris had a sticker stuck to the back of his Droid, and his girlfriend was told to stop wearing makeup because makeup ruins the enV Touch.

Maytag Has Given Me 3 Weeks Of Dirty Clothing

Maytag Has Given Me 3 Weeks Of Dirty Clothing

Nick bought a Maytag washer, but it’s the ever-broken, un-repaired appliance that’s come to own him. He says he’s gone back and forth with the company and has been promised replacement parts and cash back to defray the cost of doing laundry, but has instead been put through the spin cycle. [More]

Pretty Much All Roman And Roll-Up Blinds Recalled

Pretty Much All Roman And Roll-Up Blinds Recalled

The Consumer Product Safety Commission (CPSC) and the Window Covering Safety Council have announced a “recall to repair” of all Roman shades and roll-up shades, after multiple reports of deaths and near strangulations in recent years. If you’ve got kids in your house and you use either type of window covering, visit www.windowcoverings.org or call 800-506-4636 to receive a free kit that will let you retrofit the shades and blinds with clips. [More]

Which Notebook Brands Are The Best?

Which Notebook Brands Are The Best?

The website Laptop has launched a new series of posts about notebooks and netbooks. This time, they’re grouping the models by brand and asking readers to weigh in. Up first: HP, which generally has good aesthetics and keyboards as well as multitouch technology, but bad touchpads and heat issues. They also note that customer service is pretty bad for HP products. [More]

Samsung's Repair Service Can't Seem To Fix My Blu-Ray

Samsung's Repair Service Can't Seem To Fix My Blu-Ray

Matthew raves about Samsung’s Twitter customer service (@samsungservice), but is incensed about the repair process itself, which he says has failed to stop his Blu-ray from freezing up like Sean Suisham. [More]

Warning Signs That Your Mechanic Is Scamming You

Warning Signs That Your Mechanic Is Scamming You

Mint has a great article on how to protect yourself from getting ripped off by a mechanic. First and foremost, read your car’s manual and learn what to ask for when you take it in. Just saying you need a tune up with a modern car flags you as an easy mark.

HP Returns Computer With Faulty Repair, Bonus Dust Bunnies

HP Returns Computer With Faulty Repair, Bonus Dust Bunnies

Marc thought he was being practical when be purchased a four-year warranty to go along with his HP desktop. After about a year, the computer failed. No problem. Just send the tower in for some of that stellar HP repair service. Except there’s probably a reason why you rarely hear the words “stellar,” “HP,” and “repair” in the same sentence.

What To Consider Before Buying An Extended Warranty

What To Consider Before Buying An Extended Warranty

The New York Times has an article about why consumers buy extended warranties for electronic products and other appliances, especially since we rarely have enough information at the moment of sale to make an informed decision. Here are three things to watch out for the next time you’re buying some fun electronic device.

I Sent Dell My Laptop And All I Got Back Was This Stupid Hard Drive

I Sent Dell My Laptop And All I Got Back Was This Stupid Hard Drive

Maybe Adam is being a bit unreasonable here, but when he sends in a laptop to be repaired he expects to receive not only the laptop’s hard drive, but the entire computer.