Repairs

löl

Apple Repair Center Doesn't Repair Your Laptop, But Does Replace Your Keyboard With German Layout

When Paul, a Georgia Tech student in Atlanta, got his MacBook back from an Apple Repair center, he noticed they hadn't repaired the dent screen bezel at all—and something was a little off about the keyboard now, too. There were umlauts over the vowels, for instance, and that weird B-shaped letter thing grafted onto the question mark key, which was now up on the number row.

So when you take your Mac to get repaired and they have to send it to their repair center, politely request that a service technician with the ID 31514 at the “CTS, Apple Authorized Repair Center” in Houston, Texas does not fix your Mac.

Unless you want to type in German.

"Apple Repair Remains Dismal" [Paul Stamatiou]

6:38 PM on Mon Nov 17 2008
By Chris Walters
7,231 views, 46 comments

Most discussed Corydon: Incidentally, can anyone tell me if Macs still handle basic foreign characters as gracefully as they did in the '90s? more »

casio

Casio Stops Claiming Fingerprint Found Inside New Camera, Repairs Fully

Update on "Casio Voids Warranty, Claims There's A Fingerprint Inside New Camera": After Sam's story went live on Consumerist and he got escalated at Casio, they repaired his camera fully under warranty, acknowledged their mistake, and gave him a free 8 Gig Class III SD card. Sam writes, "Once the right people found out things moved around quickly."

PREVIOUSLY: Casio Voids Warranty, Claims There's A Fingerprint Inside New Camera

9:58 AM on Thu Oct 30 2008
By Ben Popken
6,666 views, 18 comments

Most discussed Greasy Thumb Guzik: There's a lot more here than we're getting. It's highly doubtful that the consumer opened the camera, most modern cameras & more »

casio

Casio Voids Warranty, Claims There's A Fingerprint Inside New Camera

UPDATE 10/22/08: Casio has acknowledged its mistake and sent Sam his Casio in full working order, plus an 8 Gig Class III SD card. More »

1:20 PM on Mon Oct 13 2008
By Chris Walters
13,477 views, 66 comments

circuit city

Is This Computer Water Damaged? Circuit City Says Yes

Robert bought an extended warranty from Circuit City, but they won't honor it to repair his broken computer because they claim it has water damage. Robert writes, "As God is my witness, this computer has never seen water," and he sent us the photos Circuit City sent him. More »

4:36 PM on Thu Sep 25 2008
By Chris Walters
25,826 views, 96 comments

Most discussed What The Geek: A piece of advice for the OP, or anyone else in this situation: If you're buying a pc from circuit more »

ford

Ford's $5698.37 Pinging Noise

Jeff has a long story to tell but he believes in keeping his promises. He promised Ford Motor Co that he would tell Consumerist.com his entire story if they didn't take care of his warranty repair to his satisfaction. They didn't, so here it is. Jeff writes:

Below I detail a problem I encountered with my 2005 F-150 pickup and what I thought were covered damages and repairs under the initial warranty or the ExtraCARE extended coverage.

More »

4:20 PM on Mon Sep 22 2008
By Ben Popken
19,783 views, 118 comments

Most discussed jpdanzig: I heard a story that would explain why Japanese cars hold up so much better than American cars. Perhaps another reader more »

dramatizations

Video: Whoopi Wants Her DirecTV Fixed, And Sherri Wants To Speak To Your Supervisor

If you've ever wanted to see the rants from angry Consumerist tipsters brought to life by the woman who played Patrick Swayze in "Ghost," here ya go—although Sherri Shephard is actually a bit funnier, describing how the Time Warner CSR makes her go to an evil place. Seen here is Shephard letting out the evil because of the CSR who tells her, "Well my supervisor is going to say the same thing." Video clip below. More »

3:11 PM on Tue Sep 16 2008
By Chris Walters
8,434 views, 47 comments

Most discussed corbyz: It was funny until they started ranting about accents and foreign call centers. It makes me squirm and feel more »

directv

DirecTV Won't Even Show Up For Whoopi Goldberg

UPDATE: Here's the video. More »

nintendo

Nintendo Repairs Out-Of-Warranty Wii In One Day, For Free

Joseph writes:

I have a first generation Nintendo Wii and I recently bought the game Boom Blox for it. When I put the game in to start playing it would often lock up at the health warning screen and I would have to restart my Wii by unplugging it since no other method would work.

Here's what happened when he contacted Nintendo for help. More »

3:57 PM on Fri Sep 12 2008
By Chris Walters
14,993 views, 63 comments

Most discussed fonetek: Microsoft ought to take a lesson from this. My Xbox 360 was two months out of warranty and they charged more »

follow ups

Chairman Of Advantage Rent-A-Car Investigates 49-Day Repair Claim, Waives It

Earlier this summer, we wrote about how Paul was being gouged by Advantage Rent-A-Car on repairs that had to be made after his rental was damaged in a hit and run. Paul was willing to pay the repairs on the vehicle, but Advantage wanted almost double the amount. After we posted his story, Paul was able to get in touch with a higher-up at Advantage who passed him along directly to the Chairman. Here's what happened. More »

7:57 PM on Thu Sep 11 2008
By Chris Walters
10,302 views, 23 comments

Most discussed Deeter2: Similar thing happened to me with Bugdet in Campbell River, British Columbia: hit a deer in a remote area which more »

confessions

Why I Quit Staples Easy Tech

Sick of seeing customers screwed over and billed for unnecessary repairs by undertrained technicians, a Staples tech writes in to tell the incident that made him quit. See this picture? This is the floor model computer where he was told to copy all of a customer's hard drive data as part of their diagnostic process, then he had to leave the area and leave all the data up on the screen for any customer to see or snag with a thumb drive. The full story, inside... More »

10:07 AM on Thu Sep 11 2008
By Ben Popken
19,904 views, 93 comments

Most discussed timmus: What the heck... a USB to IDE converter? I had no idea such a thing existed. more »

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