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    • repair

      The Tale Of Lowe's And The Refrigerator From Hell

      Reader Buddy has a lemon of a fridge that he purchased from Lowe's with an Extended Warranty. The store keeps sending people out to fix the appliance, but nothing seems to work. More »

      2:16 PM on Wed Oct 7 2009
      By Meg Marco
      17,579 views, 66 comments

    • frustrating

      Best Buy: All The Appliances In Your House Must Break 4 Times Before We Replace Them

      James Lileks bought some fancy-ass Electrolux appliances from Best Buy. Unfortunately. they've turned out to be a bit of a headache. Mr. Lileks thought perhaps since he was a valuable customer who bought fancy-ass items, Best Buy would help him out and swap the problematic dishwasher for a more reliable cheaper brand (turns out that that the washer's control panel is susceptible to moisture, of all things.) He was wrong. They'd rather keep fixing it. Over. And Over. And Over. More »

      2:39 PM on Mon Oct 5 2009
      By Meg Marco
      9,898 views, 82 comments

      Most discussed halcyondays: "Nothing sucks like an Electrolux." more »

    • tales from the crypt

      Sony And The Mystery Of The Missing Assassin's Creed Disc

      Reader Martin sent his PS3 in to Sony because a game was stuck in the drive. When he got it back, the game was missing. Where did it go? Sony says there was nothing the drive when they received the unit. Martin is wondering why he would have sent his console in to Sony in the first place if it didn't have a game stuck in it. It is a mystery. More »

      2:59 PM on Tue Aug 11 2009
      By Meg Marco
      11,806 views, 67 comments

      Most discussed JustinSane07: If he can produce a receipt, or another proof of purchase, and Sony is offering to replace the game, then more »

    • above and beyond

      V-Moda Replaces Headphones After Wear Leads To Static

      Xavier bought a pair of nice quality headphones from V-Moda, and liked them so much that he carried them along everywhere he went. When he started having problems with the device, he inquired about repairing the earbuds, but V-Moda had a better idea. More »

      5:33 PM on Fri Jul 24 2009
      By Laura Northrup
      5,633 views, 31 comments

      Most discussed LuvJones: These headphones are GREAT, the hubby has a pair and I snag them from time to time. Great to more »

    • microsoft

      Microsoft Deep-Sixes Red Ring Of Death Coffins, Makes Customers Supply Their Own Boxes

      Although we received an indication in March that Microsoft was phasing out its Xbox 360 return policy of sending customers padded boxes with prepaid return envelopes, gaming blog Joystiq confirmed that Microsoft quietly made it official in late May. More »

      11:58 AM on Fri Jun 12 2009
      By Phil Villarreal
      6,391 views, 88 comments

    • appliances

      Maytag Refers You To Sears Repair, Then Claims Sears Repair Isn't Authorized

      Consumer affairs columnist (and my former colleague) Dan Higgins stumbled upon a well-guarded secret—the real reason the Maytag repairman has nothing to do. It isn't because the appliances are so reliable. No, apparently it's because Maytag dispatches Sears repairmen to make warranty repairs, then refuses to reimburse customers because Sears isn't an authorized repair provider. At least that's what happened to this nice elderly lady. More »

      4:32 PM on Thu Jun 4 2009
      By Laura Northrup
      6,616 views, 43 comments

      Most discussed AlteredBeast: Who should have come out to do the repair? If they aren't authorized, why do they even have Sears' phone more »

    • computers

      HP Overdrafts Your Checking Account After 4-Day-Old Laptop Breaks

      The hard drive of Chris's HP laptop failed within its warranty period. Technically, it was four days after he bought the brand-new computer, but who's counting?

      He was willing to give the company the benefit of the doubt. HP sent him a replacement hard drive, without including the prepaid shipping label he needed to send the hard drive back. Then...well, that's when things sort of all went to hell. More »

      7:08 AM on Thu Jun 4 2009
      By Laura Northrup
      13,629 views, 211 comments

    • sears

      Sears Guy Doesn't Fix Your TV, Drives On Your Lawn, Runs Into Things

      Reader Joel isn't too happy with the service he got from Sears. He was looking to get an older TV fixed and, rather than make sure that they could fix it, Sears sent a guy to drive on Joel's lawn. More »

      3:59 PM on Fri Apr 3 2009
      By Meg Marco
      12,437 views, 40 comments

    • dell

      Every Time Dell Touches My Laptop It Gets A Little More Broken

      Reader tking says his laptop started out with a bad power jack — but has slowly escalated in brokenness with each Dell intervention. More »

      10:11 AM on Tue Mar 10 2009
      By Meg Marco
      9,249 views, 52 comments

    • auto bailout

      Sad Email From Saturn Reassuring You That GM Will Still Make Parts For Your Car

      Reader James forwarded us a sad email he got from Saturn, in which they admit that GM is probably going to give them the ax. In it, they emphasize that their warranties feature the "industry's best overall coverage" and that no matter what "GM will support the continued availability of Saturn parts and service as needed." More »

      10:59 AM on Thu Feb 19 2009
      By Meg Marco
      19,426 views, 146 comments

      Most discussed gardenwzl: I can't believe GM is chucking Saturn and keeping Buick. Should be the other way around. more »

    • frustration

      Fixing Your iPhone Requires 3 Visits To Apple Store And 3 Visits To AT&T

      Whose problem is it when your iPhone needs to be activated? Nobody seems to know. It is a mystery. More »

      6:54 PM on Mon Dec 22 2008
      By Meg Marco
      7,808 views, 41 comments

    • best buy

      Best Buy Refuses To Replace Your Defective TV Because You Followed Their Instructions

      Umar bought a DLP in 2005 with a $400 Best Buy Performance Service Plan. The TV keeps blowing through expensive bulbs (Umar has replaced 7 $275 bulbs in 3 years,) and rather than wait 2 weeks for a technician every time this happens, Best Buy provided a telephone number and told him to order and replace the bulbs himself. Now, because he followed their directions, Best Buy is refusing to cover the TV under the "lemon" provision of the service agreement. More »

      10:11 AM on Thu Aug 7 2008
      By Meg Marco
      53,158 views, 78 comments

      Latest by TrilbyNermie: go ahead with the lawsuit if you buy the lamps the service plan wont cover them it may if you more »

    • cars

      Demystify Car Repair Prices With RepairPal.com

      Now you never have to wonder if the mechanic is scamming you on repairs. RepairPal.com lets you punch in your make, model, year zip, and repair and then they'll tell you the normal range of prices for it are. A graph shows the range of costs, broken down to whether you are going to an independent shop or a dealer. The source data, which the site has never been publicly available before now, goes back to 1990. A good resource for getting general numbers for what you can expect to pay for basic auto repairs.

      RepairPal [Official Site]

      5:07 PM on Mon Aug 4 2008
      By Ben Popken
      11,721 views, 38 comments

      Latest by madfrog: I think that this is a great idea. I have worked at 2 car dealerships, in the service dept. This more »

    • repair

      First Air Conditioner Guy Says Replace It For $5,000, Second Air Conditioner Guy Fixes It For $250

      Reader F.'s air conditioner was broken, so he called the company that installed it when the house was built. They came out, charged him $100, and told him that he could repair the unit for $3,000 or replace it for $5,000. It's a good thing he got a second opinion, because the second repair guy fixed the problem for $250. More »

      10:44 AM on Mon Aug 4 2008
      By Meg Marco
      15,612 views, 65 comments

      Latest by nrwfos: @Eyebrows McGee: Definitely regional - they charge here in my area of VA and it's $100 to come out. And I more »

    • xbox 360

      Microsoft Left A Sheet Of Stickers Inside My XBOX 360

      Of all the good places to store a sheet of stickers, "inside someone else's refurbished XBOX 360" is fairly low on the list. Maybe even at the very bottom. Unfortunately for reader Nick, Microsoft appears to be using his XBOX as sticker storage. Read Nick's letter inside. More »

      10:18 AM on Mon Jul 21 2008
      By Meg Marco
      12,502 views, 27 comments

      Latest by Dyscord: @zero2dash Well at least you're getting it fixed and getting something out of it. You could always sell the extra controller. Though more »

    • ask the consumerists

      3 Questions To Ask Yourself When Thinking Of Replacing Your Old Car

      Reader Brenden says: More »

      Feature

    • rumors

      Wal-Mart Planning Its Own "Geek Squad"?

      MarketWatch says that Wal-Mart is "very interested in expanding into installation and repair services in its fast-growing electronics segment." More »

      12:24 PM on Fri Jun 6 2008
      By Meg Marco
      7,697 views, 45 comments

    • difficult

      Dell Offers To Repair Your Broken Monitor Over The Internet For $40

      Reader Robin is wondering what sort of new technology Dell has invented that will let them physically repair a broken monitor over the internet. Must be some serious science. More »

      10:29 AM on Fri Jun 6 2008
      By Meg Marco
      10,558 views, 54 comments

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    New York, 5:23 PM
    Mon Nov 9
    15 posts in the last 24 hours

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