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best buy
Best Buy Refuses To Replace Your Defective TV Because You Followed Their Instructions
Umar bought a DLP in 2005 with a $400 Best Buy Performance Service Plan. The TV keeps blowing through expensive bulbs (Umar has replaced 7 $275 bulbs in 3 years,) and rather than wait 2 weeks for a technician every time this happens, Best Buy provided a telephone number and told him to order and replace the bulbs himself. Now, because he followed their directions, Best Buy is refusing to cover the TV under the "lemon" provision of the service agreement. More » -
cars
Demystify Car Repair Prices With RepairPal.com
Now you never have to wonder if the mechanic is scamming you on repairs. RepairPal.com lets you punch in your make, model, year zip, and repair and then they'll tell you the normal range of prices for it are. A graph shows the range of costs, broken down to whether you are going to an independent shop or a dealer. The source data, which the site has never been publicly available before now, goes back to 1990. A good resource for getting general numbers for what you can expect to pay for basic auto repairs.
RepairPal [Official Site]
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repair
First Air Conditioner Guy Says Replace It For $5,000, Second Air Conditioner Guy Fixes It For $250
Reader F.'s air conditioner was broken, so he called the company that installed it when the house was built. They came out, charged him $100, and told him that he could repair the unit for $3,000 or replace it for $5,000. It's a good thing he got a second opinion, because the second repair guy fixed the problem for $250. More » -
xbox 360
Microsoft Left A Sheet Of Stickers Inside My XBOX 360
Of all the good places to store a sheet of stickers, "inside someone else's refurbished XBOX 360" is fairly low on the list. Maybe even at the very bottom. Unfortunately for reader Nick, Microsoft appears to be using his XBOX as sticker storage. Read Nick's letter inside. More » -
rumors
Wal-Mart Planning Its Own "Geek Squad"?
MarketWatch says that Wal-Mart is "very interested in expanding into installation and repair services in its fast-growing electronics segment." More » -
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difficult
Dell Offers To Repair Your Broken Monitor Over The Internet For $40
Reader Robin is wondering what sort of new technology Dell has invented that will let them physically repair a broken monitor over the internet. Must be some serious science. More » -
customer service
Target To 80-Year-Old: Yeah, We Sold You The Wrong Watch Battery, But We Won't Take It Back
David cc'd us on a letter he recently sent to Target:
More »My mother in law, recently went to Target to get a battery installed for her watch. The watch was a common Timex model and the associate told her that she would have to buy the battery first. So she purchased that battery, and the associate attempted to install it in the watch. The battery did not fit the watch, so the associate said "sorry, we don't have the right battery" and then refused to take the battery back and refund her money. She was told they don't take back opened battery packages.
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awkward
Lies: Verizon Tells Your Husband That You Weren't Home When You Said You Were
It's a good thing Lynette has a healthy relationship with her husband, because Verizon is telling lies about techs showing up at her home. In addition, Lynette is getting really sick of answering calls for some other family whose phone number now randomly rings her house. More » -
ignored
Warranties: "It's Been 3 Weeks. I Don't Have Hot Water, And Sears Doesn't Care"
Reader Christina has a (broken) water heater from Sears. It's covered under a warranty, but Sears isn't willing to replace it. She's been without hot water for 3 weeks and Sears just doesn't care. More »





















