(So Cal Metro)

Rental Car Companies Asked GM To Look Into Ignition-Related Crashes Years Before Recall

It’s becoming harder and harder for GM execs to claim that the company was largely unaware of the problems with the Chevy Cobalt and other vehicles with an ignition problem that has resulted in at least 13 deaths, dozens of accidents and the long-delayed recall of millions of cars. A new report shows that car rental companies have been telling GM to look into the issue since at least 2005. [More]

(donbuciak)

Hertz Tells Me It Has No Idea How To Read A Fuel Gauge

Anyone who has returned a rental car with less fuel than agreed to knows full well that rental company employees understand how to read a fuel gauge, because there is money to be made if you’re coming back light on gas. But one Consumerist reader says it’s a different story when you prepay for fuel and you’re the one looking to be reimbursed. [More]

Lawsuit Claims Dollar Rent A Car Charged Customers For Options They Specifically Declined

Lawsuit Claims Dollar Rent A Car Charged Customers For Options They Specifically Declined

A doctor from Florida claims that Dollar Rent A Car charged him more than $250 for options he had explicitly told the company he did not want — and he believes he’s not the only one who has been hit with these unasked-for charges. [More]

New Law Would Forbid Rental Car Companies From Renting Recalled Cars

New Law Would Forbid Rental Car Companies From Renting Recalled Cars

For years, consumer advocates have been calling for legislation that would make it illegal for rental car companies to rent out or sell vehicles that are currently under a safety recall. That notion is inching closer to becoming a reality with the introduction of the Raechel and Jacqueline Houck Safe Rental Car Act. [More]

Avis Customers Sue Over E-Z Pass "Convenience" Fee

Avis Customers Sue Over E-Z Pass "Convenience" Fee

Have you noticed that anytime a company charges something labeled a “convenience fee,” it only angers customers more? For example, a recently filed class-action claim alleges that car rental biggie Avis didn’t fully disclose the details of the convenience fee it charges customers who rent vehicles equipped with E-Z Pass devices. [More]

Should Rental Car Companies Be Allowed To Rent Out Recalled Vehicles?

Every year, several million cars are recalled for repairs that cover everything from the most minor safety concerns to potential death traps. But some rental companies continue to hire out vehicles that haven’t been repaired, even months or years after the recall announcement. [More]

Alamo Sends Me To Collections Over Damages I Had Nothing To Do With

Alamo Sends Me To Collections Over Damages I Had Nothing To Do With

Just about everyone knows that you have to give your rental car a thorough inspection — and point out even the smallest dings and scratches — before pulling off the lot. But sometimes, even though you’ve done your due diligence and the car is given a clean bill of health upon its return, you can still end up being sent to collections. [More]

Columnist: Hertz Charged More To Refill Gas Tank Than To Rent Car For 2 Days

Columnist: Hertz Charged More To Refill Gas Tank Than To Rent Car For 2 Days

News that car rental companies are charging more than $9 per gallon for failure to fill up the gas tank upon return caught a Sports Illustrated columnist by surprise. [More]

Not Filling The Tank On Your Rental Car Could Cost You $9 A Gallon

Not Filling The Tank On Your Rental Car Could Cost You $9 A Gallon

Next time you’re running close to the deadline for returning a rental car and have to choose between a late fee or being penalized for not having a full gas tank, be sure that you’re using the right per-gallon dollar amount when figuring out which will cost less. According to a new USA Today survey, the penalty for having to fill up a rental car’s tank can now set you back over $9 per gallon. [More]

5 Tips For Beating Car Rental Companies At The Claim Game

5 Tips For Beating Car Rental Companies At The Claim Game

Anyone who has ever had the misfortune of fighting a car rental company on an insurance claim — especially over a ding or scratch that you know was there before you drove off the lot — knows that it’s often a losing battle. But travel journalist Christopher Elliott has some tips for putting up a good fight. [More]

Does The Hertz Claims Department Really Exist?

Does The Hertz Claims Department Really Exist?

Have you ever tried to reach the “claims department” of Hertz? Mark was in a car accident with a Hertz customer, and isn’t able to get hold of anyone. Either this department is grossly understaffed, or it doesn’t exist. [More]

Rent The $157K Tesla Roadster Electric Car For $25

Rent The $157K Tesla Roadster Electric Car For $25

Want to see what it’s like to drive a $157,000 electric car without having to take out a second mortgage? You’ll soon have a chance, if you’re a member of car-sharing service Getaround, and live near the car’s owner. Just $25 will buy you an hour behind the wheel of a Tesla Roadster Sport, owned by a Getaround member. [More]

Is This Lost Rental Car Key Penalty Excessive?

Is This Lost Rental Car Key Penalty Excessive?

Have you ever lost the keys to your rental car? D. did this past weekend, and tells Consumerist that she thought that Alamo’s method of issuing a replacement key was a little bit inefficient and expensive. She was instructed to hire a tow truck at her own expense to bring the car back to the lot, then charged a $250 key replacement fee. [More]

Enterprise Wants $300 For Phantom Windshield Crack

Enterprise Wants $300 For Phantom Windshield Crack

Kyle writes that he rented a car from Enterprise earlier this year, paid for by his then-employer. When he returned the car to Enterprise, and the rental agent didn’t walk around the car with him to check for damage. He didn’t think much of this at the time, but maybe he should have: the company is now after him for his share of the replacement cost of a cracked windshield. What cracked windshield? [More]

Why Won't Rental Car Companies Let Me Use My Debit Card?

Why Won't Rental Car Companies Let Me Use My Debit Card?

We recently gave you a suggestion for how to find a rental car that doesn’t require a major credit card, but we didn’t explain why it is that many car rental companies require the credit card — and why they won’t take your debit card. [More]

USAA And Mastercard Turn Celebrity Librarian Into Unwitting Consumer Scofflaw

USAA And Mastercard Turn Celebrity Librarian Into Unwitting Consumer Scofflaw

K.G. writes that she used her Mastercard to pay for a car rental from Avis. The card issuer, Consumerist darling USAA, assured her that the card provided insurance coverage for rental cars. Good to know! Except for how the insurance claim was denied, possibly because she used a coupon for the car rental. No one is entirely sure. The bill went straight to a collection agency without ever giving K.G. an opportunity to, um, actually pay it. Now she’s being penalized for ducking a bill she was never sent, and still can’t get a straight answer out of any of the companies involved. [More]

Dollar Charges Us Twice For Car Rental — How Do We Get Our Money Back?

Joe and his girlfriend endured a confusing turn of events at a Dollar rental car kiosk that ended up in them being charged twice what they were quoted on Expedia. Stuck in a corner without other realistic options, they paid the inflated price and are now looking for a way to get their money back. [More]

Enterprise Tells Me My Rental Will Cost $38, Charges Me $129

Enterprise Tells Me My Rental Will Cost $38, Charges Me $129

Andrew rented a car from Enterprise, which told him online it would charge $37.71 for a one-day rental. When he showed up at the branch, Enterprise said he’d have to pay more than three times that amount because he wouldn’t be allowed to drop his car off until two days later. [More]