Dick thought he was getting a fair deal by renting a car from Dollar for $28 a day. He was shocked to see that his bill had been jacked by nearly $130 in taxes and fees when he returned the car.
Enterprise wouldn’t replace Melissa’s rental car even after a mechanic declared the tire on her current car “unrepairable,” and warned that it would be unsafe to drive 400+ miles back to New York from Rochester on a donut spare. Enterprise told Melissa to spend the day repairing the car at a garage at her own expense. Melissa, who was recovering from surgery, asked to swap her broken car for one that worked, a request Enterprise repeatedly denied.