Why Can't Macy's Reverse This Charge On Their Customer's Debit Card?

Why Can't Macy's Reverse This Charge On Their Customer's Debit Card?

Amanda has been having a hard time getting Macy’s to reverse an incorrect charge on her credit card–a charge that was canceled less than five minutes after it was made last week. Her story includes almost all of the things that can go wrong with customer support, including random transfers, rude employees, and broken promises. If she’d just been made to hold for 45 minutes before one of the disconnections, she’d have collected the set! [More]