Bryan is stuck in San Francisco for two weeks on a business trip without his business clothes, which is what Delta loses when it doesn’t have a dog nearby. [More]
If An Airline Loses Your Luggage, Get Compensation
By April 5, 2010
The U.S. Department of Transportation says that despite what the airline tells you, there are certain regulations it must follow when it loses a passenger’s luggage. Here are the things to remember if you’re in this unfortunate situation. [More]
Customer Breaks Tooth On Godiva Sweet, Godiva Sends Gift
By February 10, 2010
Carla is pretty angry at Godiva because the chocolatier won’t take her complaint seriously. She says she cracked both a porcelain veneer and the tooth underneath on a chocolate covered pretzel last October, and Godiva has told her, “We sent you an apology gift, what more do you want?” [More]
$100 iPhone Credit Mysteriously Evaporates
By January 31, 2008
Dawn writes to tell us that she and her husband both received the $100 iPhone credits last fall, but when she tried to use them on December 4th she discovered one of the credits had a zero balance. An Apple CSR told her to go ahead and make her purchase without it, and the $100 would be credited immediately to her Visa. Unfortunately, she took his advice.
