Costco Takes Unusual Stance That Retail Employees Should Have Thanksgiving Day Off

Costco Takes Unusual Stance That Retail Employees Should Have Thanksgiving Day Off

As the beginning of Black Friday and thus the holiday shopping season has crept backwards into the early hours of Thanksgiving, we at Consumerist have taken a cantankerous stance against these early openings. Even we can take heart, though: a few businesses have confirmed that they will not be opening on Thanksgiving Day, because they’d like employees to spend the holiday with their loved ones or something. [More]

How Does An Unlimited Return Policy Help L.L. Bean?

How Does An Unlimited Return Policy Help L.L. Bean?

This summer, outdoors equipment co-op REI made a change: they cut back on their return policy. They no longer accept any item back for any reason indefinitely. Other companies continue the practice, most notably L.L. Bean and Costco. It must be expensive and there must be customers who abuse it. So why do they do it? [More]

(Chris Rief aka Spodie Odie)

REI Revises Return Policy: Must Be Within 1 Year Of Purchase

REI is a retailer of outdoor equipment and claims to be the world’s largest consumer co-op. They’re also famous for their generous return policy, similar to that of Consumerist favorites like L.L. Bean and Costco: they’ll take anything back for just about any reason, indefinitely. At least, they used to. That policy changes, as of today. [More]

REI Ate My $385.04 Store Credit Like So Much Trail Mix

REI Ate My $385.04 Store Credit Like So Much Trail Mix

REI, the outdoors equipment co-op, has a very generous return policy. Brandon returned something and received a store credit in return, but can’t actually exchange it for merchandise. Company representatives told him that the credit still exists, but is mysteriously “on hold” – but no one knows why, or what that means. [More]

REI Says ATM Photographer Is Welcome In Their Store Any Time

REI Says ATM Photographer Is Welcome In Their Store Any Time

REI’s Director of Corporate Communications contacted us with an official statement about the recent showdown between two Loomis security guards and a customer with an iPhone at one of their Seattle stores. She says despite the document Shane says he was forced to sign at the police station, he is not banned from their stores. Below is REI’s official statement.

Loomis Rent-A-Cops Have Shopper Cuffed, Hauled Away Over ATM Photo

Loomis Rent-A-Cops Have Shopper Cuffed, Hauled Away Over ATM Photo

While Shane was standing in the customer service line at a Seattle REI, he watched two Loomis employees open and change out the cash in an ATM machine. Shane took a photo of them with his iPhone. This apparently freaked out the Loomis guards, the REI security staff, and then the Seattle police, who put handcuffs on Shane, drove him to the police station, and then made him sign a statement that he wouldn’t return to a REI store for a year. You might have noticed in that summary that they didn’t actually bring any charges against him, which should make it clear to anyone who wants to side with the faux Po-Po that what Shane did wasn’t illegal, that the rent-a-cops should be fired, and that REI and Loomis owe Shane a big apology.

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    REI Gives Great Customer Service, Refunds 4-Year-Old Skis

    REI Gives Great Customer Service, Refunds 4-Year-Old Skis

    It sounds like sports-equipment company REI actually enjoys providing good customer service—their official Return policy seems pretty lenient, and it turns out they stand by that,at least for Tom’s family:

    Amazon.Com Wins Best Customer Service

    Online megastore Amazon.com won top honors in a national customer service survey released last Thursday. Here’s the top ten list, according to a National Retail Federation/American Express study.