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Verizon Charges Customer $299 For Refurbished iPhone That Never Worked

It hasn’t even been two years since a New Jersey teen first received his iPhone 4. He’s since been through four of the devices, following a string of faulty refurbished replacements. To rub salt in that wound, Verizon Wireless charged him $299 for the most recent refurb, claiming the damage was his fault. [More]

Our Smartphones Don't Work, But Verizon Plays Dumb And Won't Let Us Switch Them

Our Smartphones Don't Work, But Verizon Plays Dumb And Won't Let Us Switch Them

Sophia and her husband are loyal Verizon customers who feel burned by the company because it won’t let them replace lemon smart phones with anything but refurbished versions of the devices they’ve come to despise. [More]

Pop Goes The Shoddy Refurbed Hitachi TV

Pop Goes The Shoddy Refurbed Hitachi TV

Mark thought he’d save some money by buying a refurbished Hibachi HDTV off UEC Web, but was disturbed to discover the TV — as an under-fire politician, coach or CEO would put it — decided to spend more time with its family.

This Certified Refurbished Dell Laptop Comes With Large Scratches And A Pirated Copy Of Microsoft Office

This Certified Refurbished Dell Laptop Comes With Large Scratches And A Pirated Copy Of Microsoft Office

Ever wonder if “certified refurbished” is just corporate doublespeak for “not entirely broken crap?” Well, at Dell, it is! The refurbished Dell Studio Joseph bought as a gift for his father-in-law arrived with large scratches and a CD-R in the optical drive containing a pirated copy of Microsoft Office. Dell’s response? They’re willing to take back the laptop and waive the restocking fee, but that’s it.

Friendly Email To Steve Ballmer Results In New XBOX 360

Friendly Email To Steve Ballmer Results In New XBOX 360

I was a frustrated Xbox 360 owner. Long story short, I had 6 Xbox 360 since launch that needed to be replaced, 4 of them due to poor quality control with the refurbished units (only 2 fell victim to the overheating issue). I had already purchased an extended warranty, beyond the extended one Microsoft provided. On the 6th repair, I was insisting on getting a new, not-refurb, unit. I escalated the call as high as I could, to where I was given a special phone number and extension for a case worker of sorts.

Walmart Sells Refurb TVs As New?

Walmart Sells Refurb TVs As New?

Walmart takes TVs people return and sells them as new, according to this unverified report we received.

RESOLVED: Geek Squad Fixed My iPod By Sending Me A Broken One

RESOLVED: Geek Squad Fixed My iPod By Sending Me A Broken One

When Charlie’s iPod died, again, she took it to Best Buy, again, as it was under one of those extended warranties they push. What she got back in the mail was an even more messed up iPod. When she took it to the store, they were kinda jerks about it. After her complaint got posted here, Best Buy swooped in.

Geek Squad Fixed My iPod By Sending Me A Broken One

Geek Squad Fixed My iPod By Sending Me A Broken One

Charlie gave her 4th gen iPod to Geek Squad for warranty repair. They promised her a new iPod in return. Instead, she received an iPod with a sad face screen. When she shook it, its hard drive rattled around. There was a ding in the side. The back of the iPod was buffed shiny, so much so you couldn’t hardly see the iPod logo. When she took it back to the store, she says they were kinda obnoxious to her. The iPod is sent away again, but her hopes are not high.