It hasn’t even been two years since a New Jersey teen first received his iPhone 4. He’s since been through four of the devices, following a string of faulty refurbished replacements. To rub salt in that wound, Verizon Wireless charged him $299 for the most recent refurb, claiming the damage was his fault. [More]
Sophia and her husband are loyal Verizon customers who feel burned by the company because it won’t let them replace lemon smart phones with anything but refurbished versions of the devices they’ve come to despise. [More]
Mark thought he’d save some money by buying a refurbished Hibachi HDTV off UEC Web, but was disturbed to discover the TV — as an under-fire politician, coach or CEO would put it — decided to spend more time with its family.
This Certified Refurbished Dell Laptop Comes With Large Scratches And A Pirated Copy Of Microsoft Office
Ever wonder if “certified refurbished” is just corporate doublespeak for “not entirely broken crap?” Well, at Dell, it is! The refurbished Dell Studio Joseph bought as a gift for his father-in-law arrived with large scratches and a CD-R in the optical drive containing a pirated copy of Microsoft Office. Dell’s response? They’re willing to take back the laptop and waive the restocking fee, but that’s it.
I was a frustrated Xbox 360 owner. Long story short, I had 6 Xbox 360 since launch that needed to be replaced, 4 of them due to poor quality control with the refurbished units (only 2 fell victim to the overheating issue). I had already purchased an extended warranty, beyond the extended one Microsoft provided. On the 6th repair, I was insisting on getting a new, not-refurb, unit. I escalated the call as high as I could, to where I was given a special phone number and extension for a case worker of sorts.
Walmart takes TVs people return and sells them as new, according to this unverified report we received.
When Charlie’s iPod died, again, she took it to Best Buy, again, as it was under one of those extended warranties they push. What she got back in the mail was an even more messed up iPod. When she took it to the store, they were kinda jerks about it. After her complaint got posted here, Best Buy swooped in.
Charlie gave her 4th gen iPod to Geek Squad for warranty repair. They promised her a new iPod in return. Instead, she received an iPod with a sad face screen. When she shook it, its hard drive rattled around. There was a ding in the side. The back of the iPod was buffed shiny, so much so you couldn’t hardly see the iPod logo. When she took it back to the store, she says they were kinda obnoxious to her. The iPod is sent away again, but her hopes are not high.