Kaiser Permanente Makes Cancelling Hard, Then Sends Me To Collections

Kaiser Permanente Makes Cancelling Hard, Then Sends Me To Collections

Tim has been stuck in a 7-month limbo with his ex-health insurer Kaiser Permanente that he is trying to break it off with. First he was told to write in a fax that said “I [name here] no longer want health care coverage by KP.” Then it turned out they gave him the wrong fax number, which he found out after he got a bill for missing payment. He called back and got the right fax number, was promised a refund and prorated payment, and sent in all his info. Instead, he got back a letter from the collections department. [More]

Reader Crafts Effective Complaint Letter, Scores 50% Refund From CVS

Reader Crafts Effective Complaint Letter, Scores 50% Refund From CVS

Reader CMM was able to score a partial refund from CVS after they flubbed up her gift photobook order. Instead of bound and ready books, they handed her husband a pile of loose pages and covers and said “go to town.” Some of the pages had minor ink spots on them too. [More]

$568 To Change A US Airways Flight? Complain And Get Transferred To Little Caesar's Pizza

$568 To Change A US Airways Flight? Complain And Get Transferred To Little Caesar's Pizza

Kyle was annoyed that when he had to change his US Airways tickets, he not only was charged a ticket change fee, he also didn’t get any refund, even though the new tickets were cheaper than his old ones. When he complained and asked for a supervisor, he found himself transferred instead to a purveyor of doughy circular objects, covered in cheese, and ruled over by a diminutive dictator. [More]

How Far Should I Go To Let Macy's Know It Accidentally Gave Me Refund?

How Far Should I Go To Let Macy's Know It Accidentally Gave Me Refund?

Steve received an early, accidental Christmas present from Macy’s, which mistakenly issued a refund for a jacket he ordered online. Being paragons of moral virtue, Consumerist readers will no doubt tell him to let the retailer know about the goof and offer to pay for the jacket. But the question isn’t so much whether or not to tell Macy’s, but how much effort he’s morally obligated to exert in order to give Macy’s the chance to correct the error. Is an email to customer service enough? Does he need to follow it up until he receives a response? [More]

HP's Idea Of Fixing A Coupon Is For You To Buy A 2nd Laptop

HP's Idea Of Fixing A Coupon Is For You To Buy A 2nd Laptop

Talk about buyer’s remorse. Hours after David bought a new laptop from HP with a $150 off coupon, they rolled out a $200 off coupon. HP’s first suggestion to solve this was that David should buy a second laptop at the reduced price and then return it. Excuuuuuse me? [More]

Crowd Gets Refund Because Steve Martin No Longer Wants To Be Funny

Crowd Gets Refund Because Steve Martin No Longer Wants To Be Funny

The lectures and other events at NYC’s 92nd St Y are a varied lot and can range from intellectually stimulating to downright hilarious — and can be, on rare occasions, both. And that’s what many in the audience to see comedian/actor/author/banjo-player Steve Martin were expecting. [More]

A Cautionary Comcast Tale: Decimal Points Are Very Important

A Cautionary Comcast Tale: Decimal Points Are Very Important

When a California retiree missed a decimal point and sent Comcast an online payment of $6,894 instead of $68.94, the massive overpayment didn’t raise any red flags in Comcast’s system. It didn’t cause a cascade of overdrafts in his bank account, either, since he had enough money to cover it. To bring the situation to Comcast’s attention, though, he had to enlist the help of a local newspaper and a television station. [More]

NFL Will Refund Most Tickets If Lockout Occurs Next Season

NFL Will Refund Most Tickets If Lockout Occurs Next Season

Even as NFL fans are enjoying this season, the specter of a lockout for the 2011 season looms large. With that work stoppage looking more and more possible every day, the league has had to make a decision on how to deal with ticket refunds should the league come to a grinding halt next year. And for most people, it’s not horrible news. [More]

Update: Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.

Update: Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.

There could be some relief on the way for the couple, who, after waiting 7 months for their $144.81 refund from Verizon FiOs, got a call from a debt collector instead. [More]

Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.

Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.

Tony and his wife have been waiting for 7 months for their $144.81 refund from Verizon FiOs that they’ve repeatedly been told is coming their way. It hasn’t showed up, but the debt collector trying to collect on that amount has. [More]

Netflix Has Another Streaming Outage, Apologizes With Credits

Netflix Has Another Streaming Outage, Apologizes With Credits

On Tuesday night Netflix suffered another temporary streaming outage. This late afternoon they once again apologized by sending out customers an email offering a 2-3% reduction off their bill or an extension of their free trial. You’ll have to click on the link in the email to claim the credit. Hey, if Netflix keeps going at this rate, soon we’ll end up with a free month! [More]

Verizon Pays FCC $25 Million, Credits Customers With $52.8
Million For False Data Charges

Verizon Pays FCC $25 Million, Credits Customers With $52.8 Million For False Data Charges

Despite earlier reports that Verizon would refund $90 million to customers it overcharged for data use on cell phones, the cell phone company revealed it’s paying $25 million in fines to the Federal Communications Commission and crediting only $52.8 million to customers. [More]

Priceline Really Doesn't Want This Guy's $244 Back

Priceline Really Doesn't Want This Guy's $244 Back

Andrew tells Consumerist that he received a refund of $244.16 from Priceline.com after canceling a hotel reservation. That part isn’t the problem. The problem, from Andrew’s point of view, is that Priceline never charged him for the now-canceled hotel rooms in the first place. He doesn’t hate free money, but wonders whether Priceline will finally notice their mistake and sic a collection agency on him sometime in 2012. [More]

EA Won't Let Me Swap Failed Game For New One

EA Won't Let Me Swap Failed Game For New One

Electronic Arts drew some friendly pats on the head for manning up and letting gamers substitute failed subscription fee-based game APB with a different title. Anthony discovered he was the victim of some fine print in the deal, though. Because he bought the game before July 16, EA says he had enough time to play the game before it shut down the servers, and thus isn’t entitled to a replacement. [More]

Verizon Will Refund False Data Charges To 15 Million Customers

Verizon Will Refund False Data Charges To 15 Million Customers

It stings enough to pay inflated monthly charges to cell phone companies, but it’s far worse when your device doesn’t let you access the network you’re paying for. [More]

Webloyalty Settles With NY AG For $5.2 Mil

Webloyalty Settles With NY AG For $5.2 Mil

Online “marketing” company Webloyalty has settled with the New York AG for $5.2 mil. You know how when you buy movie tickets and at the end it says, “You won a free $10 gift certificate!” And then if you read the small print it says that if you accept the gift certificate you get signed up for a discount club that charges a monthly fee? Yeah, that was their game. [More]

Woman Finds Sleeping Pills In Beef Bought At Walmart

Woman Finds Sleeping Pills In Beef Bought At Walmart

Butcher! There’s a sleeping pill in my beef! A woman is upset after buying meat at Walmart for stroganoff, only to crack open the beef and find two sleeping pills inside. [More]

Bank Of America Patents Method For Denying Refunds

Bank Of America Patents Method For Denying Refunds

Ah, innovation! Bank of America was just awarded a patent for a process that lets it make sure any teller at any branch will know not to give you a refund on a disputed overdraft fee. According to Techdirt, the idea is to prevent “refund shopping,” where a customer might visit multiple branches hoping to find a sympathetic ear. [More]