(Paxton Holley)

After 6 Months Of Battle With Microsoft, Consumerist Post Gets Refund In 5 Hours

We Consumerist editors kind of wish that companies would put us out of business. We wish that all consumers could resolve their problems with a few calm, reasonable phone calls or e-mails, and that getting anything done in a massive bureaucracy didn’t require hours of phone calls. We’re still here, though, and Steve’s story is a good example of why. [More]

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

We’ve always said that one of the true measures of quality customer service is how a company reacts to complaints. So it’s always good to hear about a company that doesn’t just respond well to a complaint, but preempts that complaint by proactively issuing a refund. [More]


Need To Change The Sears Order You Placed 15 Minutes Ago? Tough

Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]

I was amazed to find this foam piece almost floating in the speaker. There was nothing attached to it.

Amazon Sells Me Speaker I Think Is Fake, Sends Refund Two Years Later

Two years ago, Jamison ordered a speaker system from Amazon. They worked all right, and there was nothing about this story to write home about. Until he decided to take them apart recently, just because he could, and discovered that one of the speakers was actually fake. As in, there was a speaker in the box not even connected to a wire. That was very strange. He contacted Amazon. They don’t have any reason to do anything about it, though, right? The purchase was two years ago. It’s not their problem anymore. [More]


All It Took To Get A Refund From eBay Was A Very Public Shaming

An eBay user bought a dress for her daughter, but what showed up was far from what had been advertised on the site. eBay now says it will refund the purchase, but not until after being called out by the local news. [More]


Macy’s Knows They Double-Charged Me, No One Has The Power To Fix It

John’s wife ordered a pair of boots from Macy’s, returned them, and got a refund. In a perfect world, that would be the end of this post, which would be very short and very boring. John lives in the real world, though, where Macy’s just went ahead and charged the couple a second time for the boots three weeks later for no clear reason. No one can explain where the charge came from, and no one has been able to get their $180 back for the last two months. [More]

(me and the sysop)

Target Employee Lies To Me About Refund Policy, Short-Changes Me 25% Of Purchase Price

If you buy something for $10 and have to return it a couple weeks later because it’s defective, you should get the full $10 back, even if it’s since gone on sale, right? This is a lesson that never made it to the employees of one Target in Tennessee. [More]


AT&T Wireless Rep Refunds My Phone Upgrade Fees Because I Didn’t Whine About Them

Natalie called up AT&T Wireless yesterday to ask about a few relatively small charges on her bill. The customer service representative offered her a refund of two $36 activation fees due to phone upgrades, explaining that it was because Natalie was quite possibly the only person who had called AT&T that day who hadn’t complained about activation fees. (We’re paraphrasing and exaggerating slightly.) Then the representative gave her another credit, ostensibly for being a loyal customer of twelve years. Natalie was stunned, and couldn’t think of a way to repay the CSR…until she found our site. [More]


1-800-Flowers Promises Flowers, Refund, Coupons: Delivers None Of The Above

Kyle had a LivingSocial voucher for 1-800-Flowers, and thought that he would put it to good use sending a lovely arrangement to his parents to show that he was thinking of them at Christmas. 1-800-Flowers didn’t really want to cooperate, though. They e-mailed him twice to let him know that the arrangement had been delivered…but it actually hadn’t. Silly Kyle, assuming that one of the messages had to reflect reality. They’ve since promised him a refund and a $20 coupon that have never come. [More]


Best Buy Charges Me Twice, Now I’m Stuck In Refund Limbo

After being misled and provided incorrect information about her purchase, Nicole says Best Buy then managed to charge her debit card twice. Now she’s stuck waiting for a refund and there’s not much anyone can do about it. [More]

(Atwater Village Newbie)

Sephora Says I’m Stuck With Expedited Shipping Charges Even Though Purchase Didn’t Arrive On Time

If you pay a premium to get an order within a specific period of time, then it would only make sense that you’d get a refund on that extra shipping cost if the order doesn’t arrive in time. But apparently not when you order from Sephora. [More]


Woot Marks Item Down, Issues Partial Refund, Delights Customers

There are a few (very few) companies that Consumerist readers seem to universally adore. Woot is one of these, even when they’re not sending their customers unexplained wads of cash. They did something pretty simple this week: sold an item for $200, then put it up for sale for $170 only a few days later. Instead of saying “tough luck” to those first few customers who paid $30 more, Woot issued a pre-emptive refund. [More]


Someone Charged $560 Worth Of Kindle Books To My Amazon Account; No One Seems To Care

Say what you will about print vs. digital and retail vs. online, but if you were to go into your local bookstore and show them proof that someone had somehow illegally purchased $560 worth of books there, you’d probably get a better response than the one Consumerist reader Joe received from Amazon. [More]

GoDaddy Offers Apology, Credit For Website Downtimes

GoDaddy Offers Apology, Credit For Website Downtimes

While an anonymous hacker took credit for taking down web host GoDaddy earlier this week, the company says that the outage was their own darn fault. It wasn’t a hack or distributed denial of service attack, but “internal network events that corrupted router data tables.” More relevant to this site’s interests is that they offered a small refund to affected customers, but only those who took the time to click on a link in an e-mail explaining and apologizing for the outage. [More]

No One At Buffalo Wings & Rings Knows How To Give A Refund

No One At Buffalo Wings & Rings Knows How To Give A Refund

Michael had a gift card to Buffalo Wings & Rings to use up. His balance was less than a dollar under what he spent on his meal, but he put the remainder on a debit card anyway. Sure, handing over a dollar would have saved him some time in the end, but he had no way to know in advance that the employees of this particular outpost of the chain were all incompetent. When the waitress accidentally ran the entire balance on a credit card, she shrugged and made it Michael’s problem. She didn’t know how to reverse a charge. Guess he’d have to come back and use the gift card another time. [More]

To Dell Hell And Back, With A Refund

To Dell Hell And Back, With A Refund

When we first heard from Dan a few weeks ago, he had been sent to endure punishment in Dell Hell for his sins. His principal sin, of course, was purchasing a computer from Alienware, a once-beloved company now owned by Dell. The products still look cool, but it’s Dell providing the technical support, with all of the competence and generosity that implies. His computer continued to fail. Dell sent a replacement, which was supposed to resolve this, Instead, he reached even more advanced and frustrating levels of Dell Hell. Finally, through persistence (and maybe having his story appear here on the site) he was able to make a deal with Dell and escape with his soul. And a refund. [More]

Greyhound Has A Strange Understanding Of The Word 'Refundable'

Greyhound Has A Strange Understanding Of The Word 'Refundable'

Noa bought Greyhound tickets that were sold as refundable. Unfortunately, the bus line was using some other, little-known sense of the word “refundable” that actually means “we will charge you extra for a refund, but not actually grant a refund if this route is discontinued.” It didn’t make a whole lot more sense to Noa, either. [More]

Flight Somehow Booked For The Wrong Day? Call To Fix It Right Now

Flight Somehow Booked For The Wrong Day? Call To Fix It Right Now

Sean booked a flight on United Airlines, US Airways, but had found the flight through travel übersearch site Kayak. He learned the hard way that there may be an occasional bug in the system: he says that even though he did everything correctly, his flight was booked on the wrong day. He learned the hard way that when this happens, you’d better notice quickly: there’s only a 24-hour window to call about the error before the airline will just keep your money forever. They’re called “non-refundable” tickets for a reason, after all. [More]