(David Transier)

American Airlines Refused To Refund Ticket After Fourth-Grader’s Death

Following the death of their young daughter, an Illinois family couldn’t bear the thought of following through with a long-planned spring break trip, so they asked American Airlines to refund the ticket purchased in their daughter’s name. While airlines have varying policies regarding refunds and deaths, the family says they were shocked when the airline refused the refund. [More]

(Adam Fagen)

Southwest Says Man Didn’t Show Up For Flight, Cancels Ticket While He’s On The Plane

When a passenger doesn’t show up for the first leg of their flight, airlines typically cancel the trip at the cost of the traveler. That seems to have been the case for a Michigan man, who says that when Southwest Airlines canceled his ticket for being a no-show, he was on the very flight the airline accused him of missing [More]


Missouri AG Shuts Down Eight Online Payday Lenders Operating From South Dakota Reservation

More than 6,300 Missouri residents will receive refunds or have their debts voided after the state’s attorney general reached an agreement with an online payday lender based on a Sioux reservation in South Dakota. [More]


Man Celebrating 101st Birthday At Restaurant That Gives Discounts Based On Age Gets $0.07 Refund On Meal

There are many perks of growing old — seeing your kids have kids, wearing shirts that say “World’s Best Grandma,” calling rowdy youngsters “whippersnappers” and more — and getting discounts on things is definitely not the least of those. But one centenarian learned that he’d reached a point where you can actually get a free mail and get paid just for your age. [More]


Lawmakers In House, Senate Investigating Fraudulent Returns Filed With TurboTax

Joining the Federal Bureau of Investigation and the Internal Revenue Service on the case of bogus tax returns filed used Intuit’s TurboTax software will now be lawmakers from both the House and Senate, who have started probing the recent flurry of fraudulent activity. [More]

(Bryan Brenneman)

CFPB Orders Subprime Credit Card Company To Repay Consumers $2.7 Million After Charging Illegal Fees

In the Consumer Financial Protection Bureau’s second action against unscrupulous credit card companies this week, it has ordered a subprime credit card issuer to refund $2.7 million to customers for illegally charging costly fees. [More]

T-Mobile, AT&T Customers Can Now Request Their $170M In Refunds From Cramming Settlements

T-Mobile, AT&T Customers Can Now Request Their $170M In Refunds From Cramming Settlements

Earlier this year, AT&T and T-Mobile both reached major settlements with federal regulators over the illegal practice of cramming: third-party charges snuck onto wireless customers’ bills without their authorization. Combined, the two settlements will put about $170 million back in consumers’ pockets. But in order to get money back, consumers first have to ask for it. [More]

(Nicholas Eckhart)

Kmart Layaway Customers: Keep Your Eyes Peeled For Refunds

If you’re one of the many upset people we’ve heard from after Kmart canceled many layaway orders and at first, told some customers refunds might not arrive in time to buy replacement Christmas presents, keep your eyes peeled for that money to be coming back to you soon, if it hasn’t already. [More]

(Marcus Heinrich)

Court Orders Safeway To Refund Overcharges For Online Orders

Despite facing two previous lawsuits related to overcharging customers at its bricks-and-mortar stores, it doesn’t appear that Safeway understands the concept that you can’t say something is one price and then make a customer pay more – even online. And last week, a California federal judge ruled Safeway must refund customers the amount of money they were overcharged when the company broke its own terms and conditions by marking up prices of items ordered online. [More]

(Chris Blakeley)

Operators Of “Free Access To Credit Scores” Scam To Return $22M To Victims

Consumers looking for a good deal might be tempted to take unknown companies up on their offer of providing credit scores for free. But those promises can often be too good to be true. Just ask consumers bilked out of millions of dollars after falling for once such “deal”. [More]

(Great Beyond)

CFPB: Mortgage Lender Must Refund Consumers $730,000 for Steering Them Into Costlier Mortgages

Taking out an expensive loan is often the only option when it comes to financing a new home. And while most prospective home buyers might expect their mortgage lender to find them the best deal, that isn’t always the case. Take for example a California-based mortgage lender being ordered to provide $730,000 in consumer redress for an illegal compensation system that offered bonuses to employees for steering borrowers into higher interest loans. [More]


Company Touting Work-From-Home Opportunities Must Pay $25M To Consumers Who Made No Money

Here are a few clues that the employment “opportunity” you received in that email is a scam: 1) you’re required to pay your new employer hundreds of dollars for a starter kit or computer program; 2) once that program was purchased you’re encouraged to buy more programs for thousands of dollars; and 3) your new employer promises that you’ll be able to make thousands of dollars in a short period of time without ever leaving your couch. That’s about how it worked for a company the Federal Trade Commission recently ordered to repay consumers $25 million. [More]

Does Walmart’s “Savings Catcher” Actually Work?

Does Walmart’s “Savings Catcher” Actually Work?

Walmart recently began touting its “Savings Catcher” program, which allows shoppers to scan in their receipts and have Walmart determine if the customer could have paid less elsewhere. If so, the difference goes on a gift card (that can only be used at Walmart, of course). But should you trust putting your price-matching in Walmart’s hands? [More]

Dealership Gives Disgruntled Customer $100 Refund… In Loose Change

Dealership Gives Disgruntled Customer $100 Refund… In Loose Change

Usually when a consumer receives a refund from a company they get a check in the mail, or store credit, or a gift card. But for one Florida college student who got into a dispute with a car dealership, that refund came in the form of two bags full of scrounged-together change. [More]

Company To Refund Consumers $3.5M Because Cactus Juice Isn’t “Inflammation Relief Without A Prescription”

Company To Refund Consumers $3.5M Because Cactus Juice Isn’t “Inflammation Relief Without A Prescription”

Advertisements featuring carefree, beautiful smiling people sipping on juice might not be enough to entice someone to buy a product, but plastering claims that the drink is a cure-all for pain could probably do the trick. But when those promises aren’t supported by, you know, actual science, then it’s called deceptive and federal regulators won’t stand for that. [More]


Man Stuck In Dell Hell Since 2010 Waiting For Late Girlfriend’s $14 Refund Check

On the one hand, a check for $14.73 doesn’t seem like that much to get worked up about. But for one man who lost his girlfriend to cancer in 2010, part of his role as her trustee is to recoup any debts owed to her estate. And that includes a refund check from Dell that the company took a heck of a long time to send. [More]

FTC: Deceptive Debt Collectors Must Pay $3.3 Million In Consumer Refunds

FTC: Deceptive Debt Collectors Must Pay $3.3 Million In Consumer Refunds

We here at Consumerist are always a little happy when deceptive debt collection businesses get what’s coming to ’em from the Federal Trade Commission. But those feelings grow exponentially when we find out said company will be forking over millions of dollars to refund abused consumers. [More]

Why You Should Ask For A Refund If The Wi-Fi Doesn’t Work On Your Next United Flight

Why You Should Ask For A Refund If The Wi-Fi Doesn’t Work On Your Next United Flight

You’re sitting pretty, surfing away on the World Wide Web at 35,000 feet when the wireless Internet on your United flight stops working. And a few minutes later, it’s still not working. But even if the service for the entire plane is out for a while, United crew members won’t make a plane-wide announcement about it, so you’re on your own to ask for a refund. [More]