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refunds
refunds
The Case Of The Newegg Investigation, The Missing Refund, And The Vanishing Unlocked Phone
By Laura Northrup on May 23, 2012 10:37 AM
35 Comments
Brian was really excited to open up and play with his new toy, an unlocked phone that he ordered on sale from Newegg. But the box arrived on his doorstep and.... no phone. The bluetooth headset that he had ordered was there, but not the phone. He grew impatient with Newegg's investigation when the missing phone wasn't his fault, and managed to get their customer service to do the right thing and get the phone into his hand, at the sale price. Only neither of their promised refunds—of the original purchase price, and of the difference between the original price and what Brian paid for the replacement phone—have come through. More »
Lenovo Has My Defective Computer, Isn't Returning My Calls
By Laura Northrup on May 17, 2012 12:30 PM
20 Comments
Bethany's Lenovo laptop computer is pretty nice. At least, it is when it's around. It keeps taking extended vacations at Lenovo's repair depot, to the point that she had to buy another computer in order to get through finals and computerless life in general. After they held on to her machine for three weeks, she finally asked for a refund instead of getting the evidently defective computer back. That's when they stopped returning her calls. More »
I Would Rather Gnaw My Arm Off Than Continue Dealing With Comcast
By Laura Northrup on April 17, 2012 12:30 PM
34 Comments
M. has had it with Comcast. In fact, she's not even a customer of theirs anymore. But the good people of Kabletown owe her a $143 refund after she canceled service in February, and she can't get her money out of their clutches. Even the customer service heroes of the Twitter team promise her that a check is on its way...but it never shows. At this point, it isn't even about the money anymore. More »
Target Would Rather You Return A Purchase And Buy It At A Lower Price Than Just Give You A Price Adjustment
By Chris Morran on March 5, 2012 3:30 PM
55 Comments
Have you ever bought something at a store only to find out a week or two later that the store had reduced the price? Some retailers will be nice enough to give you a refund for that price difference if you show them the receipt. But if you want to take advantage of this policy at Target, you may need to return your original purchase and buy a completely new item. More »
How Long Should You Expect To Wait For Refunds From Online Retailers?
By Chris Morran on December 28, 2011 11:00 AM
18 Comments
We are now three days into the official Holiday Returns & Exchanges Season, and while those shoppers who paid a little more — and put on pants — to go shopping at bricks-and-mortar stores, it's usually just a matter of waiting in line to get your refund. But for gift-givers who did their buying online this year, that wait for a refund could be anywhere from a few days to several weeks. More »
3 Ways To Recoup Money Wasted On Trips Gone Bad
By Phil Villarreal on December 12, 2011 11:15 AM
38 Comments
When you're on vacation, high expectations crushed by mishaps can transform you into a steaming ball of rage. It's easy to lash out at those you feel who have done you wrong, but it's smarter to take a step back and use tact and strategy to get problems fixed. More »
Best Buy Pricematching COD:MW3 At $51.99
By Ben Popken on November 11, 2011 11:00 AM
30 Comments
Anyone who rushed out and bought the new Call of Duty: Modern Warfare 3 for $59.99 at Best Buy... should rush back in and ask for $8 back. That's because BestBuy.com dropped the price to $51.99 and Best Buy brick and mortars are supposed to pricematch the online site. More »
JetBlue Giving Refunds To Customers Trapped For 7 Hours On Tarmac
By Ben Popken on October 31, 2011 12:00 PM
55 Comments
JetBlue is giving refunds to the passengers who were stranded on the tarmac in Hartford Connecticut for seven hours. More »
(kakissel)
Pay Target.com With PayPal And Return Stuff, Only Get Store Credit
By Laura Northrup on September 28, 2011 7:45 AM
48 Comments
Cora has a warning for the Consumerist community: while you can pay on Target.com using your PayPal account and then return it, it's not necessarily a good idea. You'll get your money back, but it won't be automatically credited back to your PayPal account. Instead, you'll receive the balance on a Target gift card. This can be either frustrating or convenient, depending on the amount of the order and how often you shop at Target. More »
Costco Lets Man Return 5-Year-Old Suitcase With Broken Wheel
By Ben Popken on September 7, 2011 5:00 PM
57 Comments
DrRonster was inspired by a recent Consumerist post about a guy who couldn't take advantage of Costco's famed warranty because he wasn't a member. The "Ronster" went to take his own suitcase in for a refund. The suitcase has a broken wheel and is five years old, yet his venture was met with success, as he is a Costco member. More »
Cox Giving Service Credits For Irene, Comcast Not Really
By Ben Popken on September 7, 2011 2:00 PM
22 Comments
Cox Communications is giving out credits for users who lost cable service during Hurricane Irene. Here's how to get it: More »
Groupon Refunds Me Extra $20, Shrugs
By Laura Northrup on August 23, 2011 5:00 PM
36 Comments
Kairho probably shouldn't complain. After a local business that had run a Groupon promotion went out of business, he had one of three $10 vouchers remaining. When he contacted Groupon about the closed business, he received the entire $30 back as a refund. Was it a mistake? No, Groupon explained: they don't keep track of which vouchers you've actually used, so refunds are on the honor system. More »
BoltBus Hell Trip: No AC, Windows Shut
By Ben Popken on July 22, 2011 11:00 AM
65 Comments
Passengers on a BoltBus from New York City to Boston enjoyed an experience akin to traveling inside a self-cleaning oven with wheels yesterday as the air conditioning was off and the windows wouldn't open. Outside the temps were in the 90's. Inside, it was broiling. More »
(crzybob)
Atlanta Thrashers Season Ticket Buyers Still Waiting For Refunds
By Laura Northrup on July 20, 2011 8:00 AM
13 Comments
Back in May, we shared the news that the National Hockey League's Atlanta Thrashers were still taking orders for season tickets right up until the announcement came that the team would be sold and move to Winnipeg. Disorganized and anti-consumer, sure, but as long as people who put down season ticket deposits for next season get their money back, everything would be okay. Yeah... about that. Fans who had already put down deposits for their season tickets are now getting a runaround, and the team owes each anywhere from a few hundred to a few thousand dollars. More »
Return Merchandise To Bankrupt Newport News, Get Sent To Collections
By Laura Northrup on July 6, 2011 9:00 AM
28 Comments
Late last month, the company that operates the Spiegel and Newport News women's clothing catalogs filed for bankruptcy. There's some very interesting background questions about why the company is bankrupt for the second time in eight years and why it's being sold to an affiliate of its parent company. But that's not what reader Angela is concerned about. She returned some merchandise to the catalog that she paid for with her store credit account. She sent it back several months ago, and still insist that she pay for it. This is not a practical way to get out of Chapter 11. More »
Here's Why You Shouldn't Carry A Large Balance In Your Skype Account
By Laura Northrup on May 25, 2011 9:30 AM
48 Comments
Some strange things happened to Rob's Skype account recently, Scammers drained his account balance and tried to steal money from his credit card, too. While his credit card remained untouched, and his account is now secure, he'd still like that stolen balance back. Skype is awfully sorry, but he's not going to get that money back. More »
Is It Amazon's Fault They Still Have My $200, Or Mine?
By Laura Northrup on April 21, 2011 9:30 AM
102 Comments
David ordered a Kindle and cover from Amazon shortly after Christmas, but it disappeared in transit and was never heard from again. These things happen in commerce. What David doesn't understand is why, after he was too busy to respond after an initial e-mail exchange, Amazon didn't try to contact him or just automatically issue a refund or replacement for the missing Kindle. More »
(sfxeric)
Verizon Gives Out Refunds For Deceptive Premium Text Messages
By Ben Popken on March 10, 2011 11:10 AM
10 Comments
Verizon has set up a site to give out refunds to customers who signed up for premium text messages with an advertiser who "did not meet Verizon Wireless' standards for the disclosure of pricing and subscription information." Here is a list of the 120 affected short codes. If you were a Verizon customer who signed up for one of them, you can file a claim here. More »
(joyosity)
Should Restaurant Refund Me For Edamame Appetizer With Free Giant Worm?
By Laura Northrup on February 10, 2011 12:30 PM
148 Comments
Some time ago, on an unknown farm, a worm crawled inside a soybean pod to eat the delicious bean within. The pod was harvested with the worm inside, cooked, and served to reader Sarah as an edamame appetizer at a local Japanese restaurant. Sarah was disgusted and wants a refund of the $3 or so she paid for the appetizer. The restaurant's manager claims that business is slow and they can't afford to give her a refund. More »
How I Lost 90,000 United Miles
By Phil Villarreal on February 1, 2011 3:30 PM
41 Comments
Marissa says she booked a flight in 2008 before canceling and using the credit to try to buy another flight. But United said she'd waited too long to re-book the flight, so her sunk cost and frequent flyer miles are gone. More »
