Dealership Gives Disgruntled Customer $100 Refund… In Loose Change

Dealership Gives Disgruntled Customer $100 Refund… In Loose Change

Usually when a consumer receives a refund from a company they get a check in the mail, or store credit, or a gift card. But for one Florida college student who got into a dispute with a car dealership, that refund came in the form of two bags full of scrounged-together change. [More]

Company To Refund Consumers $3.5M Because Cactus Juice Isn’t “Inflammation Relief Without A Prescription”

Company To Refund Consumers $3.5M Because Cactus Juice Isn’t “Inflammation Relief Without A Prescription”

Advertisements featuring carefree, beautiful smiling people sipping on juice might not be enough to entice someone to buy a product, but plastering claims that the drink is a cure-all for pain could probably do the trick. But when those promises aren’t supported by, you know, actual science, then it’s called deceptive and federal regulators won’t stand for that. [More]

(matsuyuki)

Man Stuck In Dell Hell Since 2010 Waiting For Late Girlfriend’s $14 Refund Check

On the one hand, a check for $14.73 doesn’t seem like that much to get worked up about. But for one man who lost his girlfriend to cancer in 2010, part of his role as her trustee is to recoup any debts owed to her estate. And that includes a refund check from Dell that the company took a heck of a long time to send. [More]

FTC: Deceptive Debt Collectors Must Pay $3.3 Million In Consumer Refunds

FTC: Deceptive Debt Collectors Must Pay $3.3 Million In Consumer Refunds

We here at Consumerist are always a little happy when deceptive debt collection businesses get what’s coming to ‘em from the Federal Trade Commission. But those feelings grow exponentially when we find out said company will be forking over millions of dollars to refund abused consumers. [More]

Why You Should Ask For A Refund If The Wi-Fi Doesn’t Work On Your Next United Flight

Why You Should Ask For A Refund If The Wi-Fi Doesn’t Work On Your Next United Flight

You’re sitting pretty, surfing away on the World Wide Web at 35,000 feet when the wireless Internet on your United flight stops working. And a few minutes later, it’s still not working. But even if the service for the entire plane is out for a while, United crew members won’t make a plane-wide announcement about it, so you’re on your own to ask for a refund. [More]

That Guy On The Phone Offering A Tech Support Refund Is Probably A Scammer

That Guy On The Phone Offering A Tech Support Refund Is Probably A Scammer

We’ve written before about scam artists taking advantage of consumers’ unease with technology to trick them into handing over sensitive personal info, and now there are scammers hoping to prey upon consumers’ general dissatisfaction with customer service and tech support (and their general love of refunds). [More]

7 Examples Why You Should Always Check Inside That iPad Box Before You Leave Walmart

7 Examples Why You Should Always Check Inside That iPad Box Before You Leave Walmart

As most regular readers of the site know, iPad boxes seem to be the perfect fit for scammers who buy the device, take it home, remove it from the box, seal it back up and return it for a refund… only to saddle some unsuspecting future customer with a box full of useless crud later. [More]

What Should I Do If No One Accepts My Chobani Recall Coupons?

What Should I Do If No One Accepts My Chobani Recall Coupons?

Remember the Chobani yogurt recall this past fall, when fungal contamination led to sour-tasting, occasionally-exploding yogurts distributed nationwide? Chobani made it up to their customers by sending coupons so they could replace their contaminated products. The problem with that is that some grocers won’t accept these coupons. [More]

Don’t Like Your Cruise? Carnival WIll Pay You To Go Home

Don’t Like Your Cruise? Carnival WIll Pay You To Go Home

The 2012 Costa Concordia disaster and the infamous Poop Cruise of the Triumph in February of this year did a lot to hurt the reputation of the cruise industry worldwide. So Carnival has a novel idea: try a cruise, and if you don’t like it within the first day, they’ll pay you to go away. [More]

(meg)

Sears Settles With New York Over Deceptive Refunds

For more than two years, Sears offered “Come Back Cash” promotions that rewarded customers with Sears gift cards for purchases over certain qualifying thresholds. But if a customer returned an item, they would have the proportionate value of that gift card deducted from the refund, even if the total value of the purchase was still above the threshold for meriting a gift card. [More]

(codestr)

Chase: Refunding A Scam Victim Is The Same As Forgiving A Debt

When you successfully convince your credit card company that you were scammed out of thousands of dollars and that a chargeback should be issued, you’d think that would be the end of the story, but not for one Chase credit card customer who just found out — two years after receiving the money back — that Chase now says the refund is actually a forgiven debt, and that he must pay income taxes on it. [More]

(modenadude)

Apple And TurboTax Pass The Buck, Can’t Decide Who Owes Me Refund

$65 is a lot of money to Jaden, but he was happy to pay it to file his tax return when of TurboTax for the iPad told him that he was getting a pretty sweet refund. He wasn’t: the app gave bad info and he wasn’t eligible for any refunds due to being on Social Security, which isn’t taxed. Well, boo. That’s where the real challenge comes in: getting the refund from Apple. Or Intuit. Or Apple. Or is it Intuit? [More]

(Paxton Holley)

After 6 Months Of Battle With Microsoft, Consumerist Post Gets Refund In 5 Hours

We Consumerist editors kind of wish that companies would put us out of business. We wish that all consumers could resolve their problems with a few calm, reasonable phone calls or e-mails, and that getting anything done in a massive bureaucracy didn’t require hours of phone calls. We’re still here, though, and Steve’s story is a good example of why. [More]

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

We’ve always said that one of the true measures of quality customer service is how a company reacts to complaints. So it’s always good to hear about a company that doesn’t just respond well to a complaint, but preempts that complaint by proactively issuing a refund. [More]

(zeebahtronic)

Need To Change The Sears Order You Placed 15 Minutes Ago? Tough

Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]

I was amazed to find this foam piece almost floating in the speaker. There was nothing attached to it.

Amazon Sells Me Speaker I Think Is Fake, Sends Refund Two Years Later

Two years ago, Jamison ordered a speaker system from Amazon. They worked all right, and there was nothing about this story to write home about. Until he decided to take them apart recently, just because he could, and discovered that one of the speakers was actually fake. As in, there was a speaker in the box not even connected to a wire. That was very strange. He contacted Amazon. They don’t have any reason to do anything about it, though, right? The purchase was two years ago. It’s not their problem anymore. [More]

KGW-TV

All It Took To Get A Refund From eBay Was A Very Public Shaming

An eBay user bought a dress for her daughter, but what showed up was far from what had been advertised on the site. eBay now says it will refund the purchase, but not until after being called out by the local news. [More]

(smcgee)

Macy’s Knows They Double-Charged Me, No One Has The Power To Fix It

John’s wife ordered a pair of boots from Macy’s, returned them, and got a refund. In a perfect world, that would be the end of this post, which would be very short and very boring. John lives in the real world, though, where Macy’s just went ahead and charged the couple a second time for the boots three weeks later for no clear reason. No one can explain where the charge came from, and no one has been able to get their $180 back for the last two months. [More]