A man in New Jersey had the wacky idea that buying a dishwasher meant that he would end up with a working dishwasher. Instead, he ended up with one that he says broke in the same way four times in four years. Sears offered him a 30% refund on a replacement appliance, if he purchased from Sears. Naturally, Sears forgot about this offer once he actually brought the dishwasher. [More]
Keiko’s husband used Amazon’s streaming services to rent a movie that she wasn’t interested in seeing, and watched it on his iPad. He had no complaints about the experience, maybe because he was watching it on a relatively small screen. Yet Amazon went ahead and issued the couple a full refund anyway, just in case he might have had a problem with it. Keiko is impressed.
Judging from messages on our tipline, it was a little too early Thursday to deem Apple and AT&T are doing a bang-up job handling the upgrade process for existing customers.
James’ seven-year-old daughter was happily noshing on her Quaker Natural Granola when she came across this chunk of wood. Quaker was quick to send James a coupon so he could buy more woody granola from Costco, but then offered a refund when reminded that the bulk warehouse doesn’t accept manufacturer’s coupons.
The swine flu outbreak is making thing tough for people who had booked Mexican vacations. Reader Kurt is one such person. He got a full refund from the hotel, but is dismayed that Continental won’t extend him the same courtesy.
Q:What happens when HR Block copies your bank information incorrectly and deposits your tax refund into someone else’s account? A:The other person spends it and H & R Block shrugs and tells you to call the police.
Over a quarter-million passengers were bumped from flights in the past eight months, a number that is set to grow as airlines try to boost anemic profits by slashing fleets. The Department of Transportation requires airlines to compensate bumped passengers with cash or vouchers, but savvy passengers can leverage their situation to negotiate heftier payments…
Phoung Cat Le from the Seattle Post-Intelligencer reports that a colleague of hers is the victim of income tax ID theft. A scammer filed her income taxes before she did, hoping to get a hold of her refund and stimulus check.
Until Aug 11, 2006 my cell phone’s antenna housing cracked. So I called “Signal” and after spending 20 minutes describing how the phone broke, I was told that I had no insurance. So I called customer care “611”, and had a rep. help me out. He did a in house exchange because he said that I had signed the paper work but the plan was not added. He also told me that there would be a prepaid return box sent to me, and I could just send my broke phone back.
If there’s one take home from this story about refunds given to passengers of the Queen Mary 2 after she failed to stop at three ports of call on her latest cruise, it’s that no matter how bad a situation is, it’s always made worse by British people.
However, there were reports of discord among the passengers, many of whom blamed “whingeing” Britons for spoiling the cruise with their protest.
Priceline.com had concert pianist Ronnie Segev thrown in jail on charges of harrassment after the upset customer called the company 215 times in an attempt to secure a refund for a $953 airline ticket he had never purchased. From The Post:
A judge later dismissed the charges, but not before Segev spent 40 hours in a Manhattan holding cell with hardened criminals who laughed at him, threatened him and tried to steal his fancy watch and sneakers.