Based on previous Consumerist stories about Sears, it might surprise you to learn that the refrigerator that Ginger and her husband purchased was brought to their home in one piece, on the correct day, and actually existed. Only they had discovered after placing the order that it was too wide for their kitchen, and they had ordered a new one instead. They were instructed to refuse the delivery, and then they would receive a correctly-sized fridge on a different day, and a refund. Yay! Only instead, they’ve received a barrage of robocalls from Sears, despite four separate attempts to cancel the order for the larger refrigerator. [More]
Sears Doesn’t Handle Rejection Well, Incessantly Robocalls After You Refuse Fridge Delivery
By June 7, 2012
Buying Sears Refrigerator Ends In Gnashed Teeth
By September 19, 2011
Remember when stuff just worked? You bought it, brought it home, and it diligently performed its advertised function? Me neither, but suposedly there was a bygone era where products were made to last, instead made to break. In any event, we’re certainly not in those times now, and Jeff’s tale of trying to buy a simple refrigerator from Sears is proof positive. [More]
Does GE Owe Her For The Icemaker?
By November 17, 2010
Reader Cinnamon has specifically requested Consumerist reader opinions on whether GE should pay her back for the icemaker that broke twice in her refrigerator. [More]
