Dell Redacts Prices And Dates From Sales Chat Transcripts, Rendering Them Pointless

Dell Redacts Prices And Dates From Sales Chat Transcripts, Rendering Them Pointless

Usually, it’s our job here at The Consumerist to do the redacting, removing employee and location names in order to prevent Internet mob harassment, among other reasons. But now Dell has gone ahead and pre-redacted chat transcripts when customers try to save them, erasing the evidence of price quotes and sale dates that they’ve discussed with potential customers. That’s what happened to Julie when she tried to discuss a financing offer over chat. [More]

UPDATE: We Got Undone Over Threadless

UPDATE: We Got Undone Over Threadless

We felt so bad about our Threadless behavior that we’re posted our apology twice so it gets full-time, front-page coverage.