Consumerist
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epic fail
Xbox 360 Failure Rate is 54.2 Percent, Game Informer Finds
The Xbox 360 breaks five times as often as its closest failure-prone competitor, the PlayStation 3, a print edition-only Game Informer survey found. More » -
red ring around the xbox
Man vs. Eternally Broken Xbox 360: A Novel
Being a jaded Xbox 360 owner who's watched his console give up the ghost five times, it takes a lot for a tale of Microsoft customer service woe to move me. And yet a reader named Gower accomplished just that by sending a novel-length soliloquy about his maddening run through Xbox 360 hell. What follows is the Cliffs Notes version (grab your hankies): More » -
microsoft
Microsoft Deep-Sixes Red Ring Of Death Coffins, Makes Customers Supply Their Own Boxes
Although we received an indication in March that Microsoft was phasing out its Xbox 360 return policy of sending customers padded boxes with prepaid return envelopes, gaming blog Joystiq confirmed that Microsoft quietly made it official in late May. More » -
recession watch
Microsoft Tells Broken Xbox Owners To Find Their Own Shipping Boxes
Reader Zach's Xbox 360 just suffered its second Red Ring of Death. He dutifully called up Microsoft customer support to get a shipping box to mail his Xbox in for repairs, and instead was told he'd need to find his own box and ship it himself. More » -
xbox
Microsoft Can't Send You A Shipping Label Because They Already Have Your XBOX?
Ryan is probably looking at his XBOX 360 right now, wishing he could play it, but he can't. Why not? Red Ring. And Microsoft can't fix it because they say they already have it. More » -
xbox
Microsoft Accuses Gamer Of Tampering With Xbox, Tamper-Proof Sticker Says Otherwise
Reader Jeff writes in with yet another tale of Xbox woe: After sending in his third Xbox 360 for a third Red Ring of Death, he was surprised to receive a package from Microsoft only seven days later. "I figured Microsoft was so efficient and concerned about their loyal customers that the quickly delivered me another 360," says Jeff. That's not what happened. More » -
microsoft
"Red Light Of Death" Xbox Owner Wants Same Extended Warranty As "Red Ring Of Death" Sufferers
Though Microsoft bowed to a gamer backlash and gave 3-year warranty protection for the widespread Xbox hardware failure known as "The Red Ring of Death," it seems another debilitating malfunction, "The Red Light of Death," hasn't become enough of a PR fiasco to merit the same treatment. Let's help it along with reader Steve's story...
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Phil Villarreal, film critic for the Arizona Star, has been writing a diary during his recent XBOX 360 RRoD ordeal. In it, Phil deals with his feelings of pain, betrayal, disappointment and loss by writing to his beloved XBOX. Jan. 25
[Philmguy] MORE »
I bought one of those Mexican Jesus candles and put it on top of you, hoping for a little divine intervention. Nothing. I opened your disc drive and blew into you, just as I did to bring back my old NES from the netherworld. Not working. Xbox 360, I wish I could quit you. Jan. 26
I don't know how to tell you this, but I've started to see other consoles. I met this petite, compact, motion-sensing pal named Wii, and this big, black behemoth called PS3, and together we, well, I'll spare you the details. It was meaningless lust and nothing more. I promise there's still a place in my heart for you. Please don't hold this against me. Sometimes a fella gets lonely. -
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xbox
"Bill Gates, You Suck"
Dan Jouver, a self-identifying southern Floridian, is yet another customer experiencing Xbox's notorious Red Ring of Death product failure, multiple times, but unlike others, he is eventually driven to destroy his Xbox on-camera in a series of exciting scenarios. More »
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