What Do The Notes On Your Account Really Say?

What Do The Notes On Your Account Really Say?

Pretty much every problematic customer service story these days includes some reference to the Notes—that unseen record of what you’ve been told, and by inference what you’ve agreed to, on previous calls. The funny thing is, you never get to see them.

HBO Using Tivo's Macrovision DRM To Restrict "John Adams" Miniseries?

HBO Using Tivo's Macrovision DRM To Restrict "John Adams" Miniseries?

When Dean recorded HBO’s new Tom Hanks-produced miniseries “John Adams”—which is not a pay-per-view or on-demand program—he was surprised to see it was flagged by Tivo’s Macrovision software, which controls how many times you may watch a program and how long you can store it before it’s automatically deleted. Now the question is, was this a mistake on the part of HBO or Dean’s cable provider Comcast? Or—considering HBO’s infamous anti-consumer stance on time-shifted programming—is it the beginning of a sneaky “back-door” approach to locking down all their content, something Tivo’s own people said would probably not happen when they added Macrovision to their recorders in 2004?

Creative Advertises FM Radio Recording, Kindly Revokes It

Creative Advertises FM Radio Recording, Kindly Revokes It

If you tell someone you bought a Creative mp3 player, chances are their first question to you is going to be, “Why didn’t you just buy an iPod?” Pay these people no mind: they are Apple zealots and will burn in hell. After all, an iPod doesn’t let you record FM radio on the fly, does it? ‘Ey?

Is it Legal To Record Your Own Customer Service Calls?

Is it Legal To Record Your Own Customer Service Calls?

Whenever we talk about recording customer service calls, someone always chimes in about wiretap laws. While far from being lawyers, we think it’s okay and here’s why.

The Real Dope on Recording Customer Service Calls

The Real Dope on Recording Customer Service Calls

It’s totally legal to record conversations across state lines and you don’t have to tell the company at all.