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target wedding registry
Target Fixes Their Broken Wedding Registry, Will Let You Return Duplicates Without A Receipt
Reader Jon writes in to let us know that your complaining has had a positive effect on Target's return policy. They will now allow you to return duplicate wedding registry gifts without asking your friends and relatives for a receipt. More »
detained
Wal-Mart & Local Police Detain Man, Threaten Arrest Over 4 Bags Of Sugar
This guy was trying to make strawberry jam this morning, and he had to go buy 4 bags of sugar. The cashier threw away the original receipt but put the sugar in a couple of Wal-Mart shopping bags, so Ben left the store thinking everything was, you know, normal for a Saturday morning. Then he was stopped by a security guard, a store manager, and an off-duty police officer, all of whom went batshit crazy on Ben over his 4 bags of sugar and lack of receipt. Before it was over one of the shopping bags was ripped open, a bag of sugar lay broken open on the parking lot, the guard had threatened to kick Ben's ass, and the police officer said, "you'd better not be lying to me." Ben was marched back into the store so they could verify with his cashier that he wasn't a sugar thief. Welcome to Wal-Mart, the police-state superstore where prices are low and civil rights don't exist. More »
receipt checking controversy
Wal-Mart Reports You To The Police For Not Allowing Them To Check Your Receipt
The epic conflict between shoppers and receipt checkers continues! Reader Michael was unwilling to wait in line to have his cart searched, prompting Wal-Mart to threaten to file a police report as they wrote down his license place... More »
refunds
A Radio Shack Manager Explains Why They Ask For Personal Info On Cash Returns
Last week, we pointed out that even with a receipt and the product in hand, and even though you purchased it with cash the day before at the same store, Radio Shack won't give a refund unless you give them your home address first. We got a lot of insider tips from former employees in the comments section, and the next day we received the following perspective from a Radio Shack store manager. We think his explanation still doesn't explain why you need personal ID to refund a cash transaction when you've got the item and the receipt in front of you, but read on if you want an unverified store manager's point of view. More »
gifts
Target Bungles Wedding Registry, Won't Exchange Duplicate Gifts Without Receipts
Target doesn't accept returns without receipts to keep criminals at bay, but Chrissy recently discovered that their policy also extends to wedding registry gifts. Chrissy and her husband ended up with several duplicate gifts when Target failed to keep track of her registry. Chrissy didn't want a refund or cash, just store credit, but Target refused to consider any proffer until Chrissy provided receipts. One manager even urged Chrissy to call her wedding guests to ask for their receipts, because in Target's book, that's not extraordinarily rude or anything. More »
bad consumer
Customer Convicted For Shoving 75-Year-Old Walmart Receipt Checker
Donald Lynch, certified public accountant, was convicted of misdemeanor assault after pushing a 75-year-old Walmart greeter who wanted to check his receipt, reports The Chronicle. Lynch said the greeter tried to block him by pushing against him with his shoulder. Security tape showed the greeter flying to the floor. While an employee has no right to touch you, you also don't have a right to shove them on the floor, especially if they're septuagenarian!
PREVIOUSLY: Man On Trial For Knocking Down Walmart Receipt Checker
civil rights
Man On Trial For Knocking Down Walmart Receipt Checker
Details are sketchy but a Chehalis Washington man is on trial after being accused of knocking down a Wal-Mart greeter. According to the AP report, Don Lynch says the greeter demanded to see his receipt and then the greeter and another Wal-Mart employee grabbed him. Lynch says he acted in self-defense.Now, we've done a bunch of posts about how, unless you've signed a membership agreement assenting to them, stores have no right to detain you if you refuse a receipt check. However, you cannot react violently. Then you will get in trouble and look like a jerk. Go for non-violent resistance. You must be like Gandhi. If someone touches you, ask them to stop. If they don't, call the cops and complain that this guy won't stop touching you. They're not allowed to touch you, or for that matter, grab you.
(Thanks to Charles!)
receipt controversy
Detained And Harassed At Walmart For Not Showing A Receipt
Reader J was detained and harassed by some Walmart employees on his way out of the store the other day. J had already put his receipt inside his wallet after purchasing a $25 shower rack when a Walmart employee demanded to see his receipt. J declined and continued exiting the store. That's when things got weird. First, he was grabbed by a Walmart employee, then another customer started pushing him back inside the store.
Yesterday (2-28-08) late afternoon I bought a $25 shower rack at the Wal-mart in [redacted] New Hampshire, and then tucked the receipt safely inside my wallet so I wouldn't lose it in case I had to return the item. The cashier did not bag the shower rack, so after I was done at the register I picked up my item and headed for the door. As I was approaching the door, the receipt checker Bob said, "Do you have your receipt?" To which I responded, "Yes, it's in my wallet" and I kept walking towards the door. Behind me, I could hear him yell "Sir! Sir! I need to see your receipt!", but being an avid Consumerist reader, I knew I didn't need to stop, so I kept walking. Bob ran up in front of me and stood between the slider doors, blocking my exit and budging me back inside. Appalled that the Wal-mart employee had just touched me, I said "excuse me", but Bob refused to budge, demanding again to see my receipt. I attempted to walk around him, but he kept stepping in front of me, and I would bounce off of him. Now, I was bigger than Bob, but I didn't wish to get physical and blow the situation out of proportion.More »
happy endings
Home Depot CEO Responds To Receipt Checking Story
Home Depot's CEO, Frank Blake, responded to Matt's complaint about being unlawfully detained by the Washington D.C. Metropolitan police after refusing to show his receipt to a Home Depot employee.
Here's his response:
Frank Blake, CEO of Home Depot, writes:
Mr [redacted]: I apologize for the bad service you've received from us (and for the detention)! But I thank you for taking the time to send this note. We are working hard to try to re-direct our company and deliver the customer service you should expect. - Frank blake
More »
funny
Okay, we promise not to post anymore stupid receipt stories... unless another one is sent our way that makes us laugh, and then we'll probably just quicklink it since this post completes the rule of three. A reader ordered a "Supreme Croissant" from Jack in the Box and saw that it was abbreviated in an unfortunate manner on the confirmation screen—and then printed on the receipt too. "When it came up on the 'confirmation screen' at the order board, I thought, 'Gee, there have to be at least three better ways to abbreviate 'supreme'.'"
More »
"This Sprm Croisnt Sure Is Messy!"
Okay, we promise not to post anymore stupid receipt stories... unless another one is sent our way that makes us laugh, and then we'll probably just quicklink it since this post completes the rule of three. A reader ordered a "Supreme Croissant" from Jack in the Box and saw that it was abbreviated in an unfortunate manner on the confirmation screen—and then printed on the receipt too. "When it came up on the 'confirmation screen' at the order board, I thought, 'Gee, there have to be at least three better ways to abbreviate 'supreme'.'"
More »
rude
Home Depot Also Enjoys Printing Dirty Words On Receipts
Oh look, Americans also enjoy putting shocking phrases on receipts. Yesterday's UK restaurant surprise reminded one of our interns of a receipt sent in a few weeks ago from Brad in California: "got this receipt from home depot today.... look closely just below the total and you will see something surprising.... lol." Probably NSFW, unless you work at Home Depot or Joe Delucci's Italian Restaurant. More »
insiders
A Barnes & Noble insider tell us the new policy limiting returns to 14 days with receipts won't go in effect nationally until October, according to CEO Steve Riggio's internal blog.. The policy is currently in testing in New York, New Jersey, California, and Virginia. "The point is to eliminate "customers" who empty their bookshelves of books they've owned for years and get store credit. The company line is "to bring our policy in line with other national retailers," the insider tells The Consumerist. However, "the ability to "extend" the policy beyond the 14 days will be up to the compassion of the store/manager you encounter." Looks like all you non-VA-CA-NY-NJ shysters have until October to ply your fiendish book return schemes.
Barnes & Noble Limited Receipt Policy Won't Go National Until October?
A Barnes & Noble insider tell us the new policy limiting returns to 14 days with receipts won't go in effect nationally until October, according to CEO Steve Riggio's internal blog.. The policy is currently in testing in New York, New Jersey, California, and Virginia. "The point is to eliminate "customers" who empty their bookshelves of books they've owned for years and get store credit. The company line is "to bring our policy in line with other national retailers," the insider tells The Consumerist. However, "the ability to "extend" the policy beyond the 14 days will be up to the compassion of the store/manager you encounter." Looks like all you non-VA-CA-NY-NJ shysters have until October to ply your fiendish book return schemes.
receipts
Barnes & Noble To Downgrade Return Policy: Receipts Always Required
UPDATE: Barnes & Noble Limited Receipt Policy Won't Go National Until October
It used to be that Barnes & Noble would take back just about any item at any time with or without a receipt. That won't be the case for much longer, a flyer at Barnes & Noble bookstores announces that the store is downgrading its super-friendly return policy on March 3rd to the following: "All returns must be made within 14 days of purchase and accompanied with an original sales receipt. After 14 days or without an original sales receipt, returns will not be permitted (nor permitted to exchange)." First Target, now Barnes & Noble, could this be the start of a trend? Full scan of the flyer, inside...
More »
rebates
What Should I Do About A Lost Receipt?
Reader F asks:I bought a Playstation 3 last November, wooed by the thought of 5 free Blu Ray movies. However, last night when I went to fill out the rebate form, I found my wife had thrown away the sales receipt! Doh! I purchased this from Shop Ko using a credit card, but Shop Ko has told me they cannot look up or reprint my receipt.More »
taxes
Which Tax Records You Should Keep
Now is a good time to clean out your folders and files of unneeded paperwork, while still making sure you're holding on to the tax records that you need to. Real Simple has a great chart that will tell you exactly what to keep and what to toss, split into whether you should toss an item every month, after one year, seven years, or keep forever. In addition, this Kiplinger article goes into the reasons why it's important to keep some records for the specified period of time. The exercise will also help you get your papers in order for the upcoming tax season, which, as we've started seeing ads for tax prep software, is now upon us.
Deciding Which Financial Records to Keep [Real Simple]
(Photo: megan_soh)
customer service
Target: No Receipt, No Returns. Period.
You heard it here first and now shoppers in the Slickdeals forum confirm that it's gone into effect: as of yesterday, Target won't accept any returns without a receipt. Even if you can present the debit or credit card used to buy the item, you will still need a receipt. Previously, items under $20 could be returned sans receipt. Before that, it was items under $40. So, make sure to save your Target receipts and include them when you give gifts. I understand about trying to mitigate fraud (a commenter on the previous post talked about his "friend" in college who would swap tags on a $40 item with a $10 item, buy it, and then return it later without receipt to make $30 in beer money for the weekend), but they should allow people to use the card they bought the item with as a way to look up the receipt information.
(Photo: imasuperhero)
advice
