So far this year, more than 162,000 flights have been canceled for one reason or another, including the polar vortex and a torched air traffic control center in Chicago. While the airlines may call these cancellations a small inconvenience, passengers know that’s not true, especially since it has become increasingly difficult to rebook their travel. Now, passenger rights groups are seeking changes to make traveling an easier experience for consumers. [More]
When I look at flight attendants I do not see mere mortals. I see heroic flying immune systems. When the zombificating superflu does eventually strike, those who survive will no doubt be ruled by former flight attendants and elementary school teachers. In the meantime, they’ll somehow continue working in a “flying petri dish” as some airlines continue to refuse H1N1 as an excuse to rebook.
[Note: Sandals has already responded to the post, expressed sympathy, and reached out to Autumn. We’ve removed their name from the headline to more accurately focus the blame on Delta, which is the company really behind the problems.] We get that Delta employees just flat out hate their jobs at this point—that would explain the surly flight attendants on my last Delta flight, at any rate—but why would you take that out on newlyweds, who have their whole lives to be disappointed and deserve that one week of happiness at the start? The least you could do, angry Delta employees, is try to help out after your employer utterly fails to deliver the passengers anywhere near their destination. No, a dingy one-night stay in a hotel room in NYC is not the same as a week in Antigua.
The Department of Transportation smacked Delta with a $375,000 fine for ignoring federal laws that require airlines to offer bumped passengers adequate compensation and an explanation of their rights. Inside, a listing of your options if an airline tries to bump you off their flight…
It sounds like someone at Ronald Reagan National Airport decided to solve an overbooking problem by cheating Frankie’s girlfriend out of her flight, and then someone else there decided to blame her for it. Despite arriving at the airport before 7pm for a 7:35pm flight, they insisted to her that she’d missed the 30-minute cutoff and lost her seat.
The swine flu outbreak is making thing tough for people who had booked Mexican vacations. Reader Kurt is one such person. He got a full refund from the hotel, but is dismayed that Continental won’t extend him the same courtesy.
Matthew is the center of a Hitchcockian mystery over at Frontier Airlines. He missed his flight from New Mexico to Texas with a connection through Denver (there was a total of 4 segments to the flight), and when he tried to rebook the flight and pay the change fee, Frontier told him he’d already flown to Denver. So who took the flight? One of the flight crew’s friends? A woman too pretty for Southwest? A killer? There’s probably a killer roaming the streets of Denver now.
Mary at Frontier keeps promising Matthew she’ll look into it, but “after weeks and several calls,” nothing’s been fixed, and Matthew still can’t rebook the flight he already purchased.
Reader Laura was nearly stranded in Manchester when Continental canceled her flight two days before a major college test. She politely asked to be rebooked; she begged for another flight; when that failed, she invoked Rule 240. Laura’s experience presents the perfect opportunity to clarify once and for all what Rule 240 is and isn’t. First, her story.
Should American Airlines Have Flown Five Overbooked Passengers Across The Atlantic In An Empty Plane?
American Airlines managed to rebook all but five passengers after canceling one of its four daily flights from Chicago to London. The five still needed to get to London, so American rustled up an empty plane and invited everyone up to business class. Seems nice, but Friends of the Earth is outraged that American burned 22,000 gallons of fuel for five passengers. Great customer service or eco-scandal? Vote in our poll, after the jump.
American Airlines Doesn't Care If You Were Rushed To The ER With Appendicitis. You Are A No Show, And Will Receive No Refund.
“What is ya’lls experience with dealing with AA when the passenger has a case of appendicitis? My sister is going under the knife in London right now, and was admitted to the ER 6hrs before her scheduled flight back to Seattle. We’ve called AA and they say no chance of getting any sort of re-booking, rebate, coupon, or whatever because she was listed as a “No Show” for the flight. We called the airline before the flight to inform them of the situation.”
Two weeks before our departure, American contacted me and said it needed to rebook me because of a scheduling change. My new itinerary had me flying on SN Brussels Airlines instead of Swiss. I asked if I needed new paper tickets and was told “no.”