Consumerist
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Qualified written requests
Cattleprod Loan Servicers To Answer Your Loan Modification Requests
If you're trying to get your mortgage modified or just a question answered but find yourself stymied by your loan servicer's slow or lack or response, you can write what is termed a qualified written request (QWR) under section 6 of Respa, The Real Estate Settlement Procedures Act. Under federal law, they have to acknowledge the letter within 20 working days and respond in 60. Inside, a template to follow for drafting a QWR...
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