Rob bought a TV from Groupon Goods, and found himself in a weird dilemma where Groupon promised that his new TV would have a manufacturer’s warranty. He had no reason not to believe them until something actually went wrong with the TV. Samsung told him a few different things: that they don’t warranty items bought online, or that his television came from Mexico or Canada. What? [More]
Here are nine of the best photos that readers added to The Consumerist Flickr Pool this week, picked for usability in a Consumerist post or just plain neatness. [More]
Reader Kathy sent along this photo that she took at Walmart. She found this display kind of puzzling, and for good reason. “Seriously? So suddenly soda is ‘wholesome and healthy’?” she writes. “Yeah right… good one, Walmart.” [More]
T-Mobile are pretty excited about the iPhone coming to the carrier, and many customers among our readership have pre-ordered the device. On Monday, we shared reader Richard’s preorder report that he wasn’t able to order at all, no one was able to place a preorder for him, and nobody knew why. We called in for some help from T-Mobile, and asked our readers how their preorders are going. [More]
You may remember reader Linda, who ordered a computer from Kmart with 2-day shipping as a Christmas gift for her mother. Kmart’s idea of “2-day shipping” that they charge extra for turned out to be “2-week shipping” once they actually got around to shipping the computer. That wouldn’t be so bad if it weren’t, you know, a Christmas gift, and if Kmart planned to ship it before December 24th. Based on the information in the post, the nice people at Kmart’s executive customer relations department tracked Linda down, which is impressive and only a little bit unnerving. [More]
Here are ten of the best photos that readers added to The Consumerist Flickr Pool this week, picked for usability in a Consumerist post or just plain neatness. [More]
Reader HogwartsProfessor has one of the rarest of all consumer stories to share: a positive story about an item left behind on a plane and airline employees. Yes, the problem was entirely her fault, but their staff on the ground were kind and helpful, creating a chain of kindness that reunited H.P. with her wallet and got her on the next plane with no extra fees. [More]
Emily is a law student, and she spent last summer doing lawyer-type work and earning lawyer-type money. She mistakenly set up her withholding as if she were earning that much money year-round, though, so the government owes her a pretty sweet refund now that she’s returned to the poor, ascetic life of a student. She even filed her taxes super early so she can get that money back. Only the IRS has flagged her for extra-special review, delaying her refund, and no one she can get in touch with seems to care. “You should just get another job,” one helpful representative told her. [More]
Everyone knows that “heart-shaped” items don’t look anything like the big lump of muscle in mammals’ chests that pumps blood around. But heart-shaped things are cute. Every year, Papa John’s tries to produce a heart-shaped pizza. And every year, it’s a heart-clogger shaped more like an actual anatomical heart. Mozzarella cheese is a cruel medium. [More]
Sears, Sears. We know that you’re desperate. But acting clingy and desperate is no way to win over customers, especially the ones who have just made a purchase in your store. While it seems like every retailer is pushing their service plans on customers, they don’t usually resort to phone stalking, like what you did to your poor customer Mike. He had to resort to contacting the FTC and your corporate offices about the stalking.
It’s over, Sears. You should have taken the hint one of the first few dozen times you called. Now Mike really never wants anything to do with you again.
Sure, you should research purchases ahead of time, but discovering new things while shopping out in the real world can be fun. Reader HogwartsProfessor was browsing the electronics section at Walmart and had some questions about a Roku. Two associates told her that no, the devices only work if you have a wifi-enabled TV. This isn’t true, as she learned: the point of the Roku is that it is the device that streams Internet content to your TV. [More]
Melissa couldn’t get any reception around her home on her iPhone, despite living only 25 miles from downtown Chicago. Zero bars. It wasn’t just annoying to always miss calls, it was also damaging her rental business. But thanks to a detailed, and snarky, email to the CEO of AT&T, she was able to get the wireless provider to reset its towers and fix the service around her house. [More]
While Bank of America’s now-abandoned plan to charge debit card users $5 a month has received a halogen spotlight recently, far less attention has been paid to how it collects fees off the unemployed. In some states, unemployment benefits are issued via Bank of America debit cards. States save money by not using paper checks, but the unemployed lose out from all the fees hiding in the cards. [More]
Eight months ago, we sarcastically predicted that the Walmart mini-store format, Walmart Express, would catch on and cause ever-tinier Walmarts to branch out and take over global commerce, splintering like enchanted brooms out of Mickey Mouse’s control. That hasn’t happened yet, but reader Ashi spotted something weird in San Diego. It’s a Walmart that isn’t a Walmart: a Walmart.com storefront where customers can go and…order things from Walmart online. [More]