J.D.Power and Associates released a new survey last week that measured customer complaints among national cellular networks, and although different companies excel in different regions, AT&T is still consistently the laggard when it comes to call connections and overall quality. Of the six regions covered in the survey, AT&T places last in four of them. The only part of the country where it does okay is the North Central Region, where it places third, and where the otherwise highly-ranked Verizon comes in last. [More]
It’s almost back-to-school time, which means now is the season to be inundated once again with the annual lists ranking colleges and universities. But in this guest post from Zac Bissonnette, author of the upcoming Debt-Free U: How I Paid for an Outstanding Education Without Loans, Scholarships, or Mooching off My Parents, he explains why these lists are all a complete crock. [More]
Even the Huffington Post admits that their Safest U.S. Airlines list is a bit unnecessary, considering the excellent safety records of everyone on the list. Still, it’s fun to rank things, so that’s what they did. U.S. Airways and JetBlue came in near the top, while Delta, United and Continental came in at the bottom. Regardless, you’re likely to remain alive after a flight on any of them. [More]
The website AutoMD.com sent mystery shoppers to 600 auto repair shops in 50 different market areas to ask how much it would cost to replace the front brakes on a Ford Focus. They found that on average, repair shops in Memphis were among the most affordable shops tested, and they tended to consistently quote their prices to customers. The worst was the Chicago area, where shops quoted anywhere from $425 to $150, and where every shop tested changed its quote depending on what information the mystery shopper presented. [More]
Zagat, the popular consumer feedback-based restaurant review guide, now reviews wireless carriers as well, and they’ve released rankings on the four national carriers. The company surveyed 2,319 wireless consumers and then created Zagat-style scores in a variety of categories. Here are some of the highlights. [More]
A new report has been published that ranks the quality of health care for all 50 states and the District of Columbia. It’s not looking too swell for people who live in the South.
After our post yesterday ended up crashing the National Association of Insurance Commissioners’ consumer information website, we received an email from them. They said they wanted to explain how the site works to address some reader questions, as well as point out that you too can contribute to the rankings by filing complaints when your insurer does something objectionable.
If you want to decide which cellular provider to do business with based on performance, you might be interested in checking out the new “2009 Wireless Call Quality Performance Study” from J.D. Power and Associates. If you don’t have time, just remember that Verizon Wireless offers the most reliable call quality around the country, coming out on top in 4 of the 6 regions.
So you suspect your health/auto/home insurer is run by the devil, but you’re not sure whether the alternative you’re considering is any better. Kiplinger Finance has posted a helpful article on how to find the complaint ratio of an insurer via the National Association of Insurance Commissioners’ website. Update: here’s how to file your own complaint.