Daniel writes that a recent experience with OfficeMax taught him an important lesson: don’t believe a damn word of what anyone at this particular OfficeMax says. A store employee assured Daniel that he knew what type of RAM was the correct one for his Macbook Pro…and was wrong. When Daniel tried to return the RAM, a manager told him that opened RAM couldn’t be returned, but he could dispute the charge with his credit card company…but the chargeback was denied, with OfficeMax claiming that Daniel should have taken the item back to the store. [More]
Michael would have lost an incredible deal on laptop memory were it not for an Office Depot CSR. He was prepared to pay $139.99 for a 1GB stick of Kinston PC2700 RAM; when he added the RAM to his cart, the price plunged to $39.04. Michael verified the price with Office Depot and purchased nine sticks.
To my dismay, however, the store called me [the next] morning saying that they would not be honoring the price. I asked why she and she said “I cannot let that many go at that low of a price.” So I start politely arguing with her and insist that she honor the price, she settled on one and she would give me free shipping to my house. Well I figured I was getting hosed but at least I wouldn’t have to drive and get it.
Free shipping does not make up for the loss of an incredible deal. Michael called Office Depot, and to his delight, enjoyed “THE BEST CSR experience I have ever had!”
While the cutthroat world of online retailers may be able to give you that Linksys 1 gig network storage device for $84 vs. CompUSA’s $104, that price drop comes at a premium. If you have a problem with your order, you may not ever be able to get a hold of anyone. Of course, considering CompUSA’s aluminum standard customer service level, you might be better off. Regardless, Peter writes in with a complaint about ZipZoomFly and his failure to get them to ship him the right part, even after repeated calls.
I was perhaps the first to get this treatment from Omni back in 2003:
Omni Technologies’ Customer Service Director Cary Janssen wrote regarding the Michael G’s complaint about the company we posted yesterday.
The reader complaints here on The Consumerist can be a bit murky at times, but if everything in Michael G’s story is as he reports then there’s no reason not to blacklist this company from your shopping selections. We’ll put his whole complaint about Omni Technologies after the jump, but we’d like to excerpt one bit from it here just to highlight the absolute insanity of their responses.
After two weeks of waiting for the RAM to arrive, I called them back and spoke to a Mr. Grant. He gave me some BS about that memory still being manufactured…
RAM for computers (a Mac in this case) is manufactured by a very small set of companies, all of whom buy the actual memory chips from companies like Samsung and Hynix Semiconductor—not podunk companies who can’t figure out how to put text on a website without using Photoshop. In fact, in a shocking bit of journalistic fervor, we called them and asked. They don’t make the chips nor sticks of memory themselves, they told us. So what they were trying to say, when they said the chips were being manufactured, were that they were out of stock.