RadioShack might be making a move from the place you go to buy batteries and maybe sign up with a major wireless carrier for a phone plan, to the place where it is the actual wireless carrier. Leaked documents circulating the document seem to indicate that the company is teaming up with Cricket Wireless to become a no-contract mobile virtual network operator. [More]
A Maryland RadioShack employee truly went above and beyond the call of bad customer service yesterday when he decided it was perfectly cool to get creative with a customer’s receipt to let her know she’s an “ugly itch” from “ghettohood, usa,” which is apparently in “tattoville, Maryland.” [More]
RadioShack Manager Promises To Replace Broken HTC Phone, Changes Mind Because He Didn't Put It In Writing
Consumerist reader says he’s gotten the shaft from the folks at The Shack after a RadioShack manager promised him the store would replace his broken HTC Evo 3D, only to change his mind after David had wiped all his important data from the phone and brought it to the store to be exchanged. [More]
Back-to-back crappy financial quarters at the Big Blue Amazon.com Showroom (Best Buy) has the company looking to scale back their retail presence and, according to the Motley Fool, “begin opening more stand-alone small-box locations, targeting hundreds of new Best Buy Mobile stores selling the latest smartphone gadgetry within the next five years.” Wait… small stores… emphasis on wireless… why does that sound so familiar? [More]
Earlier this week, a Montana electronics store identified as a RadioShack made national headlines by offering customers the option of getting a free gun if they signed up for Dish Network installation and service. But the folks at RadioShack HQ are quick to point out to Consumerist that, while the store may use the company name, its owner is acting on his own. [More]
A RadioShack in Montana is making headlines — and doing a brisk business — by offering free guns to new Dish Network customers. [More]
Here are two companies that have been rumored to be talking merger. But for now, all those discussions are put to the side in favor of slugging it out in the WCIA steel cage. [More]
These days, more and more big box and department store chains are taking a cue from shopping malls by renting out floor space to retailers to create smaller stores within stores. It’s a model that has helped some businesses to stay afloat in these tough times, but does it benefit you? [More]
Has RadioShack gone too far with its sales quotas? Allison wrote us to say that when she tried to upgrade her phone recently, the employee had to add accessories to the transaction before the system would approve it. She said he canceled some, and she ended up paying $2 for “two plastic covers for phones I don’t own.” But she says her mom had an even more bizarre experience at a RadioShack, where the assistant actually paid for the accessories herself. [More]
Reader E works for a division of RadioShack and would like to let us know that stupid shipping isn’t exclusive to consumers — retailers are inundated with it. He sent us the following series of images. He says these photos represent one day’s worth of stupid shipments. This apparently happens several times a week. [More]
According to a recent report, the folks at RadioShack are looking to either sell themselves off to the highest bidder or find another retailer to merge with. Among the companies being discussed, the one getting the most attention is Best Buy. [More]
An anonymous RadioShack employee sent us what he considers unethical talking points distributed by the corporate office to help employees upsell the RadioShack Replacement Service Plan. According to our tipster, “each example encourages lying.” Read the deceptive talking points, inside…
There’s clearly no love lost between D. and D’s former employer, RadioShack. A little over a year ago, D. sent us some insider tips on what to watch out for when you shop at RS. Now here comes a follow-up, with more information on cell phone sales tricks, warranty pitches, and used merchandise.
Eric bought a Palm Pre from RadioShack this past weekend, but maybe he shouldn’t have. Or maybe RadioShack should make sure that when a phone is returned as defective, it’s not sent back out to the first unsuspecting customer as a brand new device.
A Dallas Morning News blogger decided to test out RadioShack’s new trade-in program, where you mail them your unwanted cellphone, for example, and they mail you a gift card, which you can then turn around and use to buy 7,000 house brand AAA batteries. As you might expect, RadioShack didn’t offer him as much money for his Blackberry Storm as he saw them going for on eBay, but the real problem came from the missed deadlines and delays in getting his gift card: what they said would take one week ended up taking 5 1/2 weeks, and might have taken longer had he not emailed them.
A woman in Oklahoma bought a 3G netbook from RadioShack for $100, subsidized by a two-year data plan from AT&T Mobility. That plan comes with a 5GB monthly data cap, which she exceeded, and as a result her first monthly bill was over $5,000. Now the two companies are facing a class action lawsuit that alleges they are not clearly disclosing to purchasers that overage fees could be “astronomical.”
This is Round 21 in our Worst Company in America contest, Time Warner Cable vs Radioshack.
Time Warner Cable: Has been known to employ crackheads (figuratively speaking) as their installation technicians, leading to all sorts of hijinx and complaint letters.
Radio Shack: Won’t let you buy batteries unless you give them your zipcode. Their previous CEO resigned after it was found out that he made up the degrees on his resume. They don’t take cash without getting your home address. They were fined by the FCC for selling TVs without warning consumers of their impending obsolescence. Oh, just give up, Radio Shack, they’ve invented the internet.