Radio Shack Responds To Livestrong Scandal

Radio Shack Responds To Livestrong Scandal

Good news for anyone who has accidentally donated a dollar to Livestrong while making a purchase at Radio Shack — the company is willing to give you your money back. The company sent us this statement to address the problem and solution: [More]

I Joked With Radio Shack Clerk About Livestronging, Still Got Livestronged

I Joked With Radio Shack Clerk About Livestronging, Still Got Livestronged

James went into Radio Shack determined to make a purchase without getting stung by the forced $1 Livestrong donation some customers say they’re finding on their receipts. He even joked with the clerk about the phenomenon. Then when he looked at his receipt, sure enough he found out he was an unwilling donor. [More]

I, Too, Was Livestronged At Radio Shack

I, Too, Was Livestronged At Radio Shack

Although Radio Shack employees insist they can’t make a customer donate a dollar to Livestrong at checkout, Cheryl’s tale is disturbingly similar to that of Ryan, who says Radio Shack swiped a buck for him in the name of cancer research. [More]

Radio Shack Employees Say They Can't Force Donations

Radio Shack Employees Say They Can't Force Donations

Responding to the post about a customer who thinks Radio Shack forced him to donate a dollar to Livestrong, a couple Radio Shack employees wrote in and said that cashiers lack the ability to force such charges. [More]

Radio Shack Forced Me To Donate To Livestrong

Radio Shack Forced Me To Donate To Livestrong

Ryan says a Kentucky Radio Shack employee tacked on a $1 donation to Livestrong without his permission. This is the letter he sent to the company’s corporate office:

Geek Squad Agent Doesn't Have Time To Look For Multimeter, Let's Just Send Off Laptop For 3 Weeks Instead

Geek Squad Agent Doesn't Have Time To Look For Multimeter, Let's Just Send Off Laptop For 3 Weeks Instead

The usefulness of Best Buy’s Geek Squad depends entirely on the competence of the employee you get when you go in for help, and unfortunately Scott landed one of the lazier ones. Here’s his sales pitch to Scott over a laptop that wouldn’t start: “It’s going to take at least 10 minutes for me to get the multimeter or another adapter. It’s going to be a problem inside the computer, let’s just send it in.”

Radio Shack Opening Mobile Phone Kiosks In Target Stores

Radio Shack Opening Mobile Phone Kiosks In Target Stores

One problem I’ve always had when shopping for jacked-up prices is I can’t find enough crazy to go along with it. Same thing for the crazy: I know where to go to get cart-loads of that, but I can’t find the 2400% markup! What I need, clearly, is for Radio Shack to open up specialty kiosks inside Target stores, so then— oh hey! It’s the Bullseye Mobile Solution!

Radio Shack Sales Staff Unfazed By 2,400% Markup

Radio Shack Sales Staff Unfazed By 2,400% Markup

No one goes to Radio Shack to take advantage of low prices. They go because they need an electronic component on short notice, and Radio Shack is pretty ubiquitous. That’s how Chris and his fiancée found themselves at a Wisconsin Radio Shack in search of a mini USB cable, but they encountered such high prices and high-pressure sales lies that they walked out and found what they needed…at the dollar store.

Radio Shack Acts In Consumer's Best Interest, Hell Freezes Over

Radio Shack Acts In Consumer's Best Interest, Hell Freezes Over

The Shack Radio Shack is not known in these pages for its high level of customer service. That’s why we were stunned and impressed with Chris’s story, where Radio Shack salespeople were not only knowledgeable and immensely helpful, but sent him to a competitor.

How Radio Shack's Rebranding Makes It Even More Uncool

How Radio Shack's Rebranding Makes It Even More Uncool

“Names, like fashion trends, often don’t age well,” notes Chadwick Matlin over at Slate’s The Big Money. In this week’s “Broadband” video segment, he looks at Radio Shack’s weird rebranding effort to get people to call it “The Shack,” even though it’s not changing its name, and even though “The Shack” isn’t any better. “Radio Shack has hedged its bets,” Matlin writes, “Splitting its identity in two and not choosing either. What’s worse, neither is especially impressive, or especially modern.”

Radio Shacks Rebrands As "The Shack"

Radio Shacks Rebrands As "The Shack"

Radio Shack will soon be known as “The Shack,” because not many people are tinkering with electronic parts to make experimental hobbyist radios anymore. But shacks themselves are still hot, it seems. [Engadget] (Thanks to William!) (Photo: The Joy Of The Mundane)

RadioShack Will Say Anything To Upsell Extended Warranties

RadioShack Will Say Anything To Upsell Extended Warranties

An anonymous RadioShack employee sent us what he considers unethical talking points distributed by the corporate office to help employees upsell the RadioShack Replacement Service Plan. According to our tipster, “each example encourages lying.” Read the deceptive talking points, inside…

Radio Shack Is Levying The Wrong Sales Tax In New York City

Radio Shack Is Levying The Wrong Sales Tax In New York City

Radio Shack is charging New York City consumers an extra half-percent of sales tax, even though the State hasn’t approved a new tax rate. Before descending into a chaotic mess of embarrassing inaction, the New York State Senate was widely expected to hike the sales tax New York City’s local sales from 8.375% to 8.875%. That never happened, a minor detail that isn’t stopping Radio Shack from collecting more tax, as reader Jeff discovered…

More Insider Tips When Buying From Radioshack

More Insider Tips When Buying From Radioshack

There’s clearly no love lost between D. and D’s former employer, RadioShack. A little over a year ago, D. sent us some insider tips on what to watch out for when you shop at RS. Now here comes a follow-up, with more information on cell phone sales tricks, warranty pitches, and used merchandise.

Cablevision Takes Away Analog Stations Before DTV Transition, Confuses Customers

Cablevision Takes Away Analog Stations Before DTV Transition, Confuses Customers

Joe works at a Radio Shack store on Long Island. Lately, the combination of the digital TV transition and some recent lineup changes at local cable TV provider Cablevision has Joe concerned, since he has both a conscience and a brain, and is an avid Consumerist reader.

Radio Shack Punches Customer In Face

Radio Shack Punches Customer In Face

Instead of getting his money back, one Radio Shack customer got a sock in the jaw when he tried to return something. According to the police report, the employee wouldn’t let the customer return the item. When the customer asked to speak to a manager – kapow! And you thought the worst thing you had to worry about was if you kept your receipt!

Radio Shack Employee Lies, Says Government Requires Your Name And Address To Use DTV Coupon

Radio Shack Employee Lies, Says Government Requires Your Name And Address To Use DTV Coupon

Tim tried to use a Digital TV coupon at a Philadelphia Radio Shack and was told that he had to provide his name and address in order to redeem it, as per government regulations. Strike out “government” and replace with “imaginary” and you’re closer to the truth. Hmm, did this Radio Shack employee just break the law?

Radio Shack Takes Selling Used Digital Recorder Containing Personal Information As New Seriously

Radio Shack Takes Selling Used Digital Recorder Containing Personal Information As New Seriously

THE QUOTE: “RadioShack takes seriously its obligation to safeguard the privacy of our customers. In this isolated instance, our records indicate a customer returned a digital recording device and said it did not work. Unknown to us, it actually did work and apparently contained recordings of personal conversations the customer failed to erase from the memory before returning the product.”