Radio Shack Wants To Fix Your Phone, Its Business Model

Radio Shack Wants To Fix Your Phone, Its Business Model

We’ve followed Radio Shack’s ongoing quest for relevance here at Consumerist for most of the last decade. A focus on mobile gadgets hasn’t helped, since mobile phones and plans are sold almost everywhere. The company’s second-quarter results show that its funny Super Bowl ads didn’t help, either. What can Radio Shack offer that no one else has? [More]

Radio Shack Worker Accused Of Trying To Rob The Store Then Shows Up On Time For His Shift

Radio Shack Worker Accused Of Trying To Rob The Store Then Shows Up On Time For His Shift

There are bad consumers, and then there are bad consumers who might do one bad thing but are still very punctual. Not that being on time for work will earn you any brownie points if you’re accused of trying to rob said workplace. [More]

Price-Matching At Radio Shack, Where It’s Always 1992

Price-Matching At Radio Shack, Where It’s Always 1992

Matthew normally buys electronics online, but likes to get his family’s mobile phones from the local Radio Shack. They’re friendly, helpful, and price-match brick-and-mortar competitors, so why not support keeping local people employed? The last time he stopped by to buy a new phone, though, his price-matching plans went awry. [More]

The Smartphone Has Effectively Replaced All The Technology Offered In This 1991 Radio Shack Ad

The Smartphone Has Effectively Replaced All The Technology Offered In This 1991 Radio Shack Ad

Should a time traveler visiting from 1991 show up here in 2014 at Radio Shack clutching this ad showcasing calculators, devices to play music and other electronic gizmos and gadgets, we’re sure they’d be pretty pleased to find they could get all that technology for the price of one smartphone. [More]

Even Stores’ Own Employees Aren’t Safe From The Stupid Shipping Gang

Even Stores’ Own Employees Aren’t Safe From The Stupid Shipping Gang

If you think about it, it makes sense that retail employees have their own share of encounters with the Stupid Shipping Gang. They open and unpack a lot more boxes than we civilians ever do. Maybe stupid shipping just no longer fazes them. [More]

Radio Shack Issues Vouchers After Class Action Settlement, Won’t Let Me Use Them

Radio Shack Issues Vouchers After Class Action Settlement, Won’t Let Me Use Them

Diane received a merchandise voucher from Radio Shack as part of a class action settlement. It has the very nice feature of being usable on “any merchandise” in the store, but in this case “any merchandise” means “anything in the store except for that thing you wanted to buy.” [More]

Protection Plan Protects Radio Shack From Replacing Your Keyboard

Protection Plan Protects Radio Shack From Replacing Your Keyboard

Thomas got a good deal on a wireless keyboard and mouse at Radio Shack, and also went ahead and bought the warranty and replacement plan. The plan that lasts for one year. Six months later, the item wouldn’t work. So just drop it in the mail or take it back to the store where it was purchased for a replacement, right? Not so fast. The Shack was determined that he wasn’t going to bring home a replacement keyboard on their dime. [More]

Radio Shack's Hassle-Free Replacement Plan Full Of Hassles,
Doesn't Replace Item

Radio Shack's Hassle-Free Replacement Plan Full Of Hassles, Doesn't Replace Item

While buying headsets at Radio Shack,Orlando let himself be talked into buying the Shack’s replacement plan for the item. There’s no hassle to using the plan, the salesperson assured him, but he probably should have realized that there is no such thing as “no hassle” at Radio Shack. While the plan replaced a broken headset, there was plenty of hassle, and the plan didn’t fully replace the item. [More]

After Six Months, Target Mobile Still Hasn't Coughed Up $50 Rebate

After Six Months, Target Mobile Still Hasn't Coughed Up $50 Rebate

Back during last year’s Black Friday shopping frenzy, Khoi purchased a new smartphone that cost $50, with a rebate offer of a $50 Target gift card along with it. The rebate card was supposed to show up within two weeks. Six months later, he’s still waiting on that gift card, and he hasn’t exactly been sitting around twiddling his thumbs and waiting for Target to mail it. Finally, at the 6-month mark, he decided to take his dissatisfaction to the very tippity top, writing to Target’s CEO. [More]

Please, Please, Don't Buy Mobile Phone Minutes From Radio Shack

Please, Please, Don't Buy Mobile Phone Minutes From Radio Shack

Sure, you can buy minutes for your prepaid mobile phone at Radio Shack. But that doesn’t mean that you should. Reader Adam’s source for this information: a Shack employee, who told Adam that he should get his minutes elsewhere, claiming that employees get in trouble for selling them. Wha? [More]

Study: Putting Celebrities In TV Ads Only Makes Them Worse

Study: Putting Celebrities In TV Ads Only Makes Them Worse

Do you buy Activia because Jamie Lee Curtis says you should? Or a Sony TV because Peyton Manning is their pitchman? What about that stash of Extenze you keep in the bedside table — did you purchase that on the recommendation of Jimmy Johnson? A new study shows that the answer to all these questions is probably a big “no.” [More]

Call This Radio Shack Salesman On His Crap, And He'll Call Security On You

Call This Radio Shack Salesman On His Crap, And He'll Call Security On You

Eric writes that he wanted to upgrade the phone that he uses on his T-Mobile prepaid plan. He decided on a T-Mobile Comet, and found a great price on it at Radio Shack. The crack sales team at The Shack had the phone in stock, and would be very happy to sell it to him along with a two-year contract. This being the reason why Eric has a prepaid plan, he declined.

The salesman insisted that this was a policy that came straight from the district manager, and “called” to confirm it. When Eric asked for the manager’s number so he could discuss the problem himself, the manager turned out to be a fax machine. When Eric insisted on being given the real number, that’s when the salesman threatened to call mall security.

RadioShack Employee Buys Customer An Accessory In Order To Get System To Approve Phone Upgrade

RadioShack Employee Buys Customer An Accessory In Order To Get System To Approve Phone Upgrade

Has RadioShack gone too far with its sales quotas? Allison wrote us to say that when she tried to upgrade her phone recently, the employee had to add accessories to the transaction before the system would approve it. She said he canceled some, and she ended up paying $2 for “two plastic covers for phones I don’t own.” But she says her mom had an even more bizarre experience at a RadioShack, where the assistant actually paid for the accessories herself. [More]

Anyone Want To Buy Radio Shack?

Anyone Want To Buy Radio Shack?

Radio Shack, oh, I’m sorry, “The Shack” is on the auction block. Private equity groups like Blackstone Group are bidding for it, and Best Buy could be a possible secret contender as well, according to the Post. I guess that scheme to dominate the market by knowing the zip code of every battery purchaser didn’t work out so hot. (Thanks to Gary!) [More]

These Radio Shack Answering Machine Messages Are Excellent

These Radio Shack Answering Machine Messages Are Excellent

Some humanitarian has purchased a cassette tape of answering machine messages produced by Radio Shack in 1985 for $0.10 at the library and has made them available online for you to use. [More]

Radio Shack Wouldn't Let Me Buy Stuff Without Email, Address, Phone #

Radio Shack Wouldn't Let Me Buy Stuff Without Email, Address, Phone #

Reader Molly needed a cellphone charger. She ran in to Radio Shack to grab one and paid with cash — but the cashier wouldn’t complete the transaction without her home address, phone number and email address. She’s wondering if this is normal. [More]

New York City: Where Manholes Explode And Destroy Radio Shack (With Video!)

New York City: Where Manholes Explode And Destroy Radio Shack (With Video!)

Manholes have been exploding more than usual in NYC lately. For those of you who have never lived in NYC, the street randomly explodes at pretty frequent intervals. Sometimes it’s a steam pipe, sometimes it’s electrical. Right now firefighters are putting out a Radio Shack that was a little too close to an exploding manhole/transformer situation. We have video of that, plus three other recent explosions. [More]

Radio Shack Replaces Its Crappy Mouse Again And Again

Radio Shack Replaces Its Crappy Mouse Again And Again

Bobby has found that Radio Shack’s Gigaware wireless mouse to be shoddily made and breakdown-prone, but is happy that the company seems happily eager to replace it as many times as necessary. [More]