qwest
Here It Is, Your Lineup For Worst Company In America 2012!
(Ninja M.)
—>An Oregon couple signed up for $77.99 Verizon-Qwest bundle that included phone, internet and TV service, and were surprised to see the actual bill come to $158.49. More »
—>Earlier this week, we posted an email from a frustrated Qwest customer who said he couldn't download YouTube and other online videos at a speed equivalent to the Qwest service he was paying for. Qwest wrote to us, and spoke to the customer, and swore they were not interfering with any download rates. Instead, it looks like the problem is with OpenDNS, a free service that usually speeds up downloading, but that seems to have an issue when it comes to certain video streams. More »
—>Got a Qwest issue stuck in the quagmire? Escalate it to executive customer service with these phone numbers and email addresses. More »
—>Monica, a Qwest representative, sent us an official declaration regarding yesterday's post; she says that Qwest absolutely does not do any throttling. She also points out that if you have problems you can't get resolved, try the Twitter route. Their official page is http://twitter.com/talktoqwest. More »
—>Update: It turns out the problem is with OpenDNS, not Qwest. The original post is below. More »
—>Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »
Janine Butler said, "This person could come into my home during the day, during the evening time. They could steal, rob, rape. We live in a scary time." More »
—>Yesterday we noted that Qwest has done away with their "email us" option on their contact page, and in a comical example of corporate doublespeak they'd printed, "Your questions and concerns are very important to us, however we are no longer able to respond to email." Today it looks like Qwest has changed that pop-up window to provide a little more information. More »
—>Update: Qwest has updated their contact page to provide (slightly) more information. More »
—>Movearoo.com is a new website that appears to offer free assistance with your move, helping you set up things like phone service, gas, and electricity at your new address. The site calls itself "Your Total Moving Resource." It's a helpful site, sure, but you should be aware that it's funded by AT&T, Verizon, and Qwest, and exists primarily to promote their services. In other words, you won't find a comprehensive list of competing phone service providers through Movearoo, only those offered by the three sponsor companies. A consumer advocate points out the drawback of making Movearoo your sole relocation resource: More »
—>Update: Here's a better list. One good thing about Matt's troubles with his mom's Qwest account is he was able to collect and test various email addresses for their executives. Here's his list of the ones that work and the ones that don't. More »
—>Matt's mom, a longtime Qwest customer, called up the company to switch her long distance over from AT&T. The CSR suggested she switch over to a bundled package that would save her $11 a month and offer faster Internet connection speeds. What the CSR didn't mention was that the new package required a 2-year commitment, that it wouldn't work with her current DSL modem, and that it actually came out to about $3 more per month. More »
—>Union representatives are pissed that Qwest ordered field workers to pee in urinal bags so they wouldn't waste time trying to find public bathrooms. The disposable urinal bags were distributed by a manager to 25 male field techs in Colorado.
A company spokeswoman told the Rocky Mountain News there's no policy that requires field technicians to use urinal bags while they're out on a job. More »
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My father grew up in Ottawa, a small Midwest town in Illinois. For the majority of his life, he had 2 full-time jobs. He was the receiving clerk for a hardware store and he was also a house painter. He went to work between 3 to 5 AM and rarely got home until after dark, 6 days a week. He was very active and self-sufficient so when in 1992 he was diagnosed with a particularly aggressive case of multiple sclerosis, he was devastated as was my entire family. His MS never went into regression and within 5 years he was wheelchair bound, in a nursing home, and very reliant on others. More »
—>Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here's how they ranked the service providers: More »
—>Even though some Qwest employees told our reader that Qwest wireless wouldn't work for her because "Macs are practically an obsolete system," Jon Lentz, Qwest director of network operations, wrote to inform us that Qwest, does, in fact, support the use Macs on its network: More »
