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Qwest
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Email Addresses For Qwest Executives
One good thing about Matt's troubles with his mom's Qwest account is he was able to collect and test various email addresses for their executives. Here's his list of the ones that work and the ones that don't. More »
bait and switch
Qwest Sells Woman "Cheaper" Package That Costs More, Has Unmentioned 2-Year Commitment, And Requires New Modem
Matt's mom, a longtime Qwest customer, called up the company to switch her long distance over from AT&T. The CSR suggested she switch over to a bundled package that would save her $11 a month and offer faster Internet connection speeds. What the CSR didn't mention was that the new package required a 2-year commitment, that it wouldn't work with her current DSL modem, and that it actually came out to about $3 more per month. More »
classy
Qwest To Workers: Pee In A Urinal Bag
Union representatives are pissed that Qwest ordered field workers to pee in urinal bags so they wouldn't waste time trying to find public bathrooms. The disposable urinal bags were distributed by a manager to 25 male field techs in Colorado.A company spokeswoman told the Rocky Mountain News there's no policy that requires field technicians to use urinal bags while they're out on a job.More »
billing
Qwest: The Phone Line We Installed In Your Father's Nursing Home Never Worked, But Pay Us Anyway
My father grew up in Ottawa, a small Midwest town in Illinois. For the majority of his life, he had 2 full-time jobs. He was the receiving clerk for a hardware store and he was also a house painter. He went to work between 3 to 5 AM and rarely got home until after dark, 6 days a week. He was very active and self-sufficient so when in 1992 he was diagnosed with a particularly aggressive case of multiple sclerosis, he was devastated as was my entire family. His MS never went into regression and within 5 years he was wheelchair bound, in a nursing home, and very reliant on others.More »
consumer reports
Best Internet, TV, Phone Service Providers
Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here's how they ranked the service providers:
Overall rating / Company / Rating for Internet / TV / Phone
250 Verizon FiOS 84, 84, 82
222 Bright House 75, 69, 78
222 Cox 74, 69, 79
221 Verizon/DirecTV 73, 74, 74
221 Qwest/DirecTV 72, 74, 75
221 AT&T/Dish Network 72, 70, 74
214 Cablevision 72, 65, 77
208 Time Warner 71, 63, 74
199 Comcast 66 ,62, 71
188 Charter 61, 59, 68
Despite occasionally setting a house on fire, Verizon FiOS is clearly tops, while Comcast and Charter are scraping the bottom.
followups
Qwest Wants You To Know Macs Work On It
Even though some Qwest employees told our reader that Qwest wireless wouldn't work for her because "Macs are practically an obsolete system," Jon Lentz, Qwest director of network operations, wrote to inform us that Qwest, does, in fact, support the use Macs on its network:
More »
complaints
Qwest Can't Get Wireless Working Because Macs Are "Practically An Obsolete System"
"This year I moved in May 2007. My new housemates and I decided that we wanted to share wireless internet in our house. We order Qwest wireless the first week of June 2007.
When I received the modem and start up disc, none of the codes would work for my computer, nor my housemates. I called Qwest and was told that it was because I had a MacBook. During the month of June I called Qwest over nine times, and was repeatedly told in both polite and in rude terms that the problem was my Mac, not Qwest. During one call to Qwest, an employee told me that he could get it up and running in 30 seconds if my computer were a PC. When I asked him if any of his colleagues were trained for Macs, he told me that hardly anyone uses macs and Qwest should not have to train its employees in a practically obsolete system. He then transferred me, against my will, to the apple support line."
More »
Wired is assembling a list of where each senator stands on the issue of granting immunity to phone companies who participated in wiretapping—which could be decided as early as today. The list includes phone numbers so you can call if you don't see a response for your senator. [Wired]
the war on terror
Senate On Verge Of Agreeing To Immunity For Wiretapping Phone Companies
Yesterday, the leaders of the Senate Intelligence Committee "reached a tentative agreement... with the Bush administration that would give telephone carriers legal immunity for any role they played in the National Security Agency's domestic eavesdropping program." The senators who have been reviewing classified documents related to the phone companies' participation in the program are now saying that they believe the companies "acted in good faith" and "that they should not be punished through civil litigation for their roles." More »
internet
Qwest Launches Customer Internet Protection Program
Qwest would like you to know they've launched some fancy new "Consumer Internet Protection." More »
billing
Beware Of DirecTV's Auto-Renewing Sports Packages
Reader Ted writes to us about DirecTV's auto-renewing sports packages, specially NFL Sunday Ticket. He says his subscription was automatically renewed even though he canceled. More »
what clickstream data?
Which ISPs Are Spying On You?
You know, the cynic in us says that the answer to the question "Which ISPs Are Spying On You?" is "all of them," but Wired actually bothered to ask the 8 largest ISPs about their data retention policies. The sad part? Only 4 responded. More »
success
FCC Chairman Orders Telecoms To Restore Access To Free Iowa-Based Conference Call Providers
The Chairman of the FCC, Kevin Martin, has issued a stern rebuke to the telecoms that blocked their subscribers from accessing free Iowa-based conference call providers. Quoth the Chairman:We actually contacted the companies that were listed in the press [reports] and said our rules prohibit you from blocking consumers' access to any of the service providers... One had stopped blocking, but we heard complaints the next week that they were restricting access, sort of narrowing the pipe. We called them back and said, no, no, you can't artificially degrade [service] either.We think you should celebrate this reversal with your friends on a free Iowa-based conference call. If the service is blocked, or in any way degraded, don't hesitate to fill out the FTC's consumer complaint form. — CAREY GREENBERG-BERGER More »
verizon
Want To Cancel Your Internet? Here's Your Early Termination Fee
High-Speed Internet providers are coming down with a case of the ETFs according to a survey by Consumers Union (the non-profit that publishes Consumer Reports.) Just like with cellphone providers, the practice is designed to prevent churn. Don't expect them to admit it though:Bobby Henson, director of media relations for Verizon, told Consumers Union that the company charges the fee to "regain what we have been giving the customer for free."Not all ISPs charge ETFs. Here's a list of different providers and their fees: More »
conference calls
Cingular, Sprint, And Qwest Block Access To Free Conference Call Services
Cingular blocked access to free conference call providers; Sprint and Qwest found Cingular's chutzpah inspiring, and followed suit. At issue is a charge Iowa-based companies pass along to national carriers.The 712 area code used by these services allow the local carriers to charge a number of subsidies to those carrying the incoming calls due to the location of the tiny, rural exchange. These fees are split between the local exchange and the "free" conference call company, which allows them to make a pretty penny. The fees for these calls made into 712 are higher than those charged by other exchanges, and AT&T/Cingular has in fact filed a lawsuit against these Iowa-based telcos for what Cingular claims are violation of a number of laws and FCC decisions.Reader Mike asked Cingular to explain their action. Their response, inside... More »
comcast
After Seattle Storm, Comcast And Qwest Shine
Recent storms ripped through the Seattle area, downing powerlines and cutting cable and phone access for thousands of citizens. More »
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