Quiznos announced today that, as we reported a few weeks ago, the company will be filing for Chapter 11 bankruptcy protection, a move that will let the chain cut its debt load by about 2/3. That’s great news for the corporate headquarters, but will dissatisfied franchisees be happy with the plan? [More]
Is it time you start saying goodbye to your [insert favorite toasted Quiznos sandwich here]? Not quite, but the sandwich chain is reportedly readying itself to file for bankruptcy-court protection in the next few weeks, under the strain of complaining franchisees and a $570 million debt load. [More]
Brenda is a vegetarian, and finds that Quizno’s is one chain that she can depend on to make her a tasty and meat-free sandwich. Until, for once, she visited a restaurant near her home and tried to order a sub without meat. This was not possible. Even if she ordered one of the subs listed on the sign, but requested that the meat be left off. No. Not allowed. [More]
“Torpedoing.” “Toasted.” The food that Quiznos is having trouble selling is full of metaphors for how its business is going. Crunched by the recession, its own policies towards franchise owners, competitors adding toasters, and an “everyday value” strategy that ran counter to its position as a purveyor of premium sandwiches, Quiznos is on the edge of violating its loan terms and could go into default. [More]
Consumerist reader Silver and his wife made a trip to their local Quiznos in Ft. Worth the other day and came face to face with an employee who may have taken the whole “bring your child to work day” thing too seriously. [More]
Felicia says slacker Quizno’s employees were rude to her grandma when she was so difficult as to ask for a menu to look at since her vision is poor. When her father complained to the manager, he wasn’t any more helpful. Her story is a head-shaker: [More]
Readers who had problems with the Quiznos million free sub campaign and wrote in to the email address the sandwichery supplied to Consumerist report they’re receiving $5 gift card in the mail along with a letter of apology from the marketing director. One reader reports that on the back of the card it says that a $1 service charge gets applied to it each month you don’t use it. To see what some franchisees are saying are the *real* reasons for the problems, check out the comments section on this post at UnhappyFranchisee. Quiznos’ letter is posted inside.
Seriously, what’s up with them? Their new ad features an oven that begs a Quiznos employee to “put it in me, Scott,” as the camera pans over what it calls a Toasty Torpedo. There’s also a subliminal flash of a periscope jutting up from the flames at one point, as our eagle-eyed reader Bbender pointed out.
According to tipster Rich Piotrowski, a former Quiznos franchise owner who won a counter-suit against the company, the big reason why some Quiznos were being jerks about taking the free sandwich coupon is that at first corporate was making the franchises pay for all the sandwiches. (Quiznos mandates franchises buy all their ingredients from HQ, often at above-market rates…). Then it looks like they decided to reimburse up to 400 coupons, then bumped that up to 700 to meet the demand, and now they’re going to reimburse all coupons. Don’t give away free stuff in these times unless you’re ready for an onslaught of interest, at the outset. Corporate seems to have realized this and contacted us to say that if you have any problems redeeming coupons you can email email@example.com. Tipster’s comment, and an internal Quiznos memo, inside…
Looks like some Quiznos aren’t too happy about the free sandwich campaign. Readers report interactions ranging from coupons being denied, to local franchises making up new limitations on it (like only certain sandwiches are eligible, or requiring drink and chip purchase), to being treated like thieving jerks. The coupon says the offer is only good at “participating stores,” but doesn’t say anything that in lieu of free sandwich the coupon will be exchanged for rude attitudes. Inside, the conflict between corporate, the franchises, and the customer caught in-between. Oh, and yes, they do check IDs.
Quiznos is giving out free sub coupons. All you have to do is give your first name, last name, zip, birthday, and email address for their marketing database and tell them what your favorite sub is. Once the email arrives in your box, it will be equipped with some kind of send-to-a-friend function so they can also exchange their personal information for sandwiches. Order up one for JackB Nimble at firstname.lastname@example.org please.
This is the view when you order a toasted whatever from the Quiznos in Warren, New Jersey: a cleaning rag and a bug zapping racket. Mmmm…toasty!
Reader Nora placed an order via the internet with Quiznos and paid with a credit card. But when Nora’s husband arrived at the store, he was told that their store didn’t accept online orders. They had already paid online but Quiznos didn’t seem to care. Her letter, inside…