Best Buy Enters Customer's Home Without Permission

Best Buy Enters Customer's Home Without Permission

Michelle says that she explicitly told Best Buy’s delivery guys that she was 8 minutes away and that they were not to enter her home (her teenage son was there alone) until she arrived. Guess what she saw when she pulled up? [More]

LA Fitness Will Say Anything To Avoid Honoring Free 3 Day Pass

LA Fitness Will Say Anything To Avoid Honoring Free 3 Day Pass

The sales team at the LA Fitness in Floral Park New Hyde Park, Long Island, were so pushy to a prospective customer that they basically forced her to take her business elsewhere. Apparently if they actually let a customer redeem one of their free passes, the gym will be sucked into a vortex of non-commission, so they have to deny you access.

Beware Of The "Model Home" Ploy From Window Salesmen

Beware Of The "Model Home" Ploy From Window Salesmen

Thomas says his wife was approached by a belligerent salesman the other day regarding the windows on their home. He tried to get her to agree to an instant estimate and promised a huge discount for being a “model home” for the window upgrades, but when she refused to make an instant decision, Thomas says he “snatched the card out of her hand” and “yelled at her.”

ATT Chatbots (People?) Don't Even Pretend To Help Anymore

ATT Chatbots (People?) Don't Even Pretend To Help Anymore

This unedited transcript from a recent “customer support” chat is pure, undiluted idiocy. Do not be surprised if after reading it, you feel a little dead inside, or a little stupider. That’s how you know the customer service chatbot—or person, which is kind of sad—is doing its job.

Discover's Speed-Reading Sales Technique Means You Can Get To "No" Faster

Discover's Speed-Reading Sales Technique Means You Can Get To "No" Faster

A zealous Discover rep tried to get Richard to sign up for a “protection program” by speeding through the details of the agreement as fast as possible—you know, the fine print part that makes it clear you’re agreeing to a paid service. When Richard made it clear that he wanted to hear the details again and that no, he hadn’t agreed to anything, the rep hung up on him. Discover, maybe you want to have a talk with your reps about their sales techniques.