public relations

ConEd's Manhole Sweatshops: "Taking It Seriously"

ConEd's Manhole Sweatshops: "Taking It Seriously"

New York state law requires that requires that the energy company ConEd accept the lowest bids possible for its manhole covers, which probably explains why they’re made by nearly naked men in India paid only a handful of dollars a day. When ConEd officials were shown images of the shirtless workers toiling with molten metal, they said (emphasis added):

We were disturbed by the photos…We take worker safety very seriously.

This is as good a time as any to introduce you folks to the phrase, “taking it seriously.” You will note, as we have, that in statements by company spokesmen made to newspapers regarding their employer’s wrongdoing, the phrase, “taking it seriously” appears again and again, so often, in fact, that we have trouble taking seriously that all these companies are really taking their ne’er-do-welling as seriously as they would have us think. To this end, The Consumerist has begun documenting the utterances of the phrase with eye towards a roundup post some day cataloging sightings of this well-polished piece of public relation glibbery. Keep an eye out.

China Arrests 774 People Over Safety Issues

China Arrests 774 People Over Safety Issues

China has arrested nearly 800 people over the past two months in a “nationwide crackdown on the production and sale of tainted food, drugs and agricultural products,” writes the New York Times. The country announced the number officially today on their website, but did not provide details on the violations involved. The announcement is part of a larger campaign to not only rehabilitate China’s image around the world, but to address concerns that its domestic products are even less likely to be safe.

When Starbucks Dumps Scalding Hot Coffee On You, It's A PR Problem

When Starbucks Dumps Scalding Hot Coffee On You, It's A PR Problem

When a Starbucks barista accidentally dumped scalding hot coffee all over Matt’s father, he got to see Starbuck’s crack PR response in action.

China: It's Mattel's Fault That Chinese Companies Manufactured Toys Covered With Lead. What?

China: It's Mattel's Fault That Chinese Companies Manufactured Toys Covered With Lead. What?

China’s General Administration for Quality Supervision, Inspection and Quarantine (GAQSIQ) blamed Mattel for the recent lead contamination of nearly 1 million toys, saying that the toy maker did not adequately supervise their suppliers. Mattel’s oversight safeguards are widely regarded as the “gold standard” for manufacturing in China. From the LA Times:

Has Procter & Gamble Hijacked Amex's $5 Million Members Project?

Has Procter & Gamble Hijacked Amex's $5 Million Members Project?

Accusations are flying that Proctor and Gamble has hijacked Amex’s “Member’s Project,” in an attempt to sell water purifying technology. The project is a contest in which Amex will fund one charitable project (proposed by its members) to the tune of $5 million dollars.

Sprint Cancels Army Unit's Cellphones For Roaming Too Much

Sprint Cancels Army Unit's Cellphones For Roaming Too Much

Sprint canceled the service of 200 Army men and women who had just come back from Iraq. For roaming too much. Because Sprint hadn’t installed a tower close enough to their base. A little ol’ backwoods place called West Point.

Companies That Retool Reputation See Stock Boost

Companies That Retool Reputation See Stock Boost

Businesses with better reputations reap rewards in the stock market, reports BusinessWeek. This graphic shows how some company’s stock would appreciate if the companies had more street cred. A spin campaign won’t do the trick, though, reputation is based on concrete action…

Vonage's $3.99 Retention Plan

Vonage's $3.99 Retention Plan

Vonage offers a $3.99 per month retention plan to customers who might jump ship to providers with more certain futures. The plan is meant to shore-up Vonage’s customer churn rate, especially as the internet telephony company struggles to stay alive amidst a patent dispute with Verizon. Vonage’s churn rate last quarter was 2.4%, high enough to spook investors or anyone considering a potential acquisition. A comment left by a self-avowed Vonage flack tries to put a positive spin on the offering:

What Happens When A Reporter Breaks A Press Embargo

What Happens When A Reporter Breaks A Press Embargo

Hardware reviewer Dan Rutter linked to our bit about press embargoes, “which in the computer world manifests itself in those sudden snowstorms of online reviews that show up for each new piece of PC gear, all on the same day and nearly on the same hour.” He writes:

How Companies Collude With Reporters To Control When Stories Get Published: Embargoed Press Releases

How Companies Collude With Reporters To Control When Stories Get Published: Embargoed Press Releases

Have you ever noticed how a new product comes out and a well-developed article with multiple quotes and sources appears in all the major papers? Are reporters just so Olympian in their competitiveness, performing at levels differing only by a few milliseconds? If only. Often, this shows an “embargoed” story, a technique corporations use to control the media and public perception. Here’s how it works.

Why Net Neutrality Is Bad

Why Net Neutrality Is Bad

Voluminous pixels are spilt in defense of Net Neutrality, the premise that ISP’s shouldn’t be allowed to throttle, toll-house, or block access to certain sites because the ISP finds it financially beneficial to do so (e.g. Verizon creates its own videosharing site and blocks YouTube).

Geek Squad City Unveiled, With Fabio

This is a Multivu PR newsreel about the unveiling of Best Buy’s Geek Squad new central headquarters. Geek Squad City sounds awesome. By all appearances, the video is an upload of the footage supplied to TV news stations that helps them from having to do any reporting of their own.

Mickey D’s Responds To Flogs

Mickey D’s Responds To Flogs

We asked JSH&A for a comment regarding the McDonald’s flogs, and we got it:

Edelman Reveals 2 More Walmart Flogs

Walmart’s PR firm today publicly disclosed two more fake blogs shilling for Walmart and took steps to increase their transparency.

100 Years of PR Celebrated With World’s Largest Cake!

100 Years of PR Celebrated With World’s Largest Cake!

Oh jeez, just spotted this [update: wonderful bit of satire] at Strumpette.

Whither Krempasky?

Whither Krempasky?

Despite breaking a non-disclosure with a PR rep (above, far left), we slept soundly last night.

Krempasky, Walmart Apologist, Responds To Consumerist Outing

Krempasky, Walmart Apologist, Responds To Consumerist Outing

Blogosphere hall monitor for Walmart, Mike Krempasky, took the time to reply to our post disclosing emails we exchanged about a meeting we had several months ago. A meeting he would rather we not discuss, but we did anyway on behalf of the No Respect! podcast. After the jump, his remarks and our ripostes, wherein we ponder the ethics of lying to a PR flack… and whether that’s even technically possible.

T-Mobile Happy Endings!

T-Mobile Happy Endings!

Last week, David complained about T-Mobile charging him double what he expected. When he phoned the cellphone company, they disputed the basis of his complaint, calling him a liar. We posted the story.