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    • td bank

      UPDATED: TD Bank's Statement On Resolving This Week's Meltdown

      TD Bank sent us the following statement - UPDATE: and now a new, revised one - about all the transaction and fee snafus that happened this week after they became one with the Commerce Bank customer data: More »

      12:17 PM on Fri Oct 2 2009
      By Ben Popken
      3,835 views, 15 comments

    • apologies

      Amazon Offers $30 Credits To Orwell Kindle Swindle Victims

      A post on Amazon's Kindle support forum yesterday says the company is sending out emails with offers of $30 to customers who had their George Orwell purchases erased from their devices earlier this summer. More »

      10:48 AM on Fri Sep 4 2009
      By Chris Walters
      4,428 views, 38 comments

    • public relations

      Did Dave Carroll's Broken Guitar Videos Cost United $180 Million?

      The Times of London claims that public relations fallout from Dave Carroll's catchy videos panning United Airlines for breaking his beloved $3500 Taylor guitar and then denying his damage claim may have cost the airline's shareholders up to $180 million. More »

      4:00 PM on Sat Jul 25 2009
      By Carey Alexander
      32,822 views, 87 comments

    • public relations

      Royal Caribbean Caught Infiltrating Review Sites With Viral Marketing Team

      Meet the "Royal Caribbean Champions," a group of fifty prolific posters to popular online communities that Royal Caribbean rewards with special access and free cruises in exchange for their frequent and positive commentary. The Champions were outed by their creators, the Customer Insight Group, which boasted on their company blog that the potent group is "regularly leveraged for ongoing marketing initiates. Members of the popular reviewing site Cruise Critic, one of the main targets of the program, are understandably pissed. More »

      4:01 PM on Sun Mar 8 2009
      By Carey Alexander
      23,351 views, 73 comments

      Most discussed missdona: You want to the cruise critic people to go crazy? Just suggest skipping the muster (safety) drill. Yes, yes.. we all know more »

    • ryanair

      RyanAir Employee Calls Blogger "Idiot," And Their Spokesperson Publicly Agrees

      So blogger Jason Roe finds what he thinks is an error on the RyanAir site that would let you buy airfare from the zero-frills a-la-carte Irish airline for free. An employee decided t make nasty comments in Jason's comments section, calling him "idiot and a liar!" and saying that he probably can't get a date. Which was not that surprising. Nor was it surprising that a RyanAir PR rep responded to the situation. What was surprising was that the PR rep sided with the commenter and heaped further abuse on the blogger! More »

      2:19 PM on Wed Feb 25 2009
      By Ben Popken
      23,690 views, 96 comments

      Most discussed jodles: I flew RyanAir from Gatwick to Dublin last February...check-in was literally a man with a paper list of passengers; it more »

    • muzak

      Muzak Not Planning On Dying Anytime Soon

      A Muzak PR rep would like you to know that their filing for Chapter 11 status is just so they can reorganize their debts and that they and their creditors expect Muzak to be in business for years to come (yay?). Also that they mainly sell music by original artists to retail stores (read: cleaned up for mass market appeal but tailored specifically to the stores' demo), as opposed to the elevator music their company name became synonymous with. For a more in-depth look, The New Yorker did an interesting feature on them back in 2006, in which we learn the company HQ has a fantastic sound system that goes to even their parking lot, but, "for deeply felt symbolic reasons," not their elevator.

      8:00 AM on Mon Feb 16 2009
      By Ben Popken
      1,946 views, 35 comments

      Most discussed johnfrombrooklyn: Darn you. Everytime I hear the word Muzak, I have a Pavlovian response whereas the song "Up, Up, and more »

    • public relations

      Amazon Lets You Do The PR For Them

      Amazon.com is doing holiday PR a little differently this year. They've announced something called the "Holiday Customer Review Team," which is comprised of "six of its top reviewers." More »

      11:09 AM on Wed Nov 26 2008
      By Meg Marco
      8,245 views, 33 comments

    • Verizon Policy Blog

      Verizon's Policy Blog V. SmarterChild

      Verizon's so-called "policy blog" is a grotesquely self-serving marketing orifice, perhaps the worst corporate blog we've ever read. We decided to stack Verizon's inane sales schmaltz against the internet's preeminent bullshit-spewing chatbot, SmarterChild.... More »

      12:00 AM on Sat Oct 11 2008
      By Carey Alexander
      11,524 views, 38 comments

    • walmart

      Walmart Takes Salmonella Peppers Very Seriously

      WHO: Walmart More »
    • circuit city

      Mad Mag Reacts To Circuit City Ban

      MAD magazine's editor responded to the Circuit City "search and destroy" kerfluffle thusly:

      "We at MAD were shocked and confused by this entire incident — mainly because we had no idea that Circuit City even sells magazines. Nonetheless, we accept their apology but hold out hope that their gesture of a $20 gift card is only an opening offer."

      Har hars all around, yolks.

      Circuit City Rethinks MAD Magazine Ban, Apologizes [Newsarama]
      PREVIOUSLY

      1:19 PM on Wed Aug 6 2008
      By Ben Popken
      9,464 views, 35 comments

    • circuit city

      Circuit City Sorry For Commanding Employees To Destroy Mad Mag's "Sucker City" Parody

      After a thin-skinned Circuit City exec ordered stores carrying Mad Magazine to search and destroy all copies of a recent issue featuring a 4-page parody of "Sucker City," someone with a brain stopped the madness. Here's the surprisingly classy message we just got from corporate: More »

      3:25 PM on Mon Aug 4 2008
      By Ben Popken
      39,291 views, 65 comments

      Latest by renilyn: @stacye: Actually yes... As Alice's Restaurant is a Thanksgiving tradition in my household, there isn't a year that goes by more »

    • circuit city

      Circuit City Orders All Stores To Destroy Issue Of Mad Magazine Parodying "Sucker City"

      Circuit City headquarters has ordered their stores to "destroy all copies" of the latest issue of Mad Magazine, according to an anonymous tipster. The retailer apparently isn't amused by the 4-page spoof of "Sucker City." Inside, Mad's 1-page preview and headquarters' response.

      UPDATE: Circuit City Sorry For Commanding Employees To Destroy Mad Mag's "Sucker City" Parody More »

      6:00 PM on Sun Aug 3 2008
      By Carey Alexander
      153,312 views, 117 comments

      Most discussed EmperorOfCanada: @EricaKane I dont this email sounds fake too more »

    • followups

      UPS Can't Find Your Lost Computer, So They'll Honor Their Insurance Policy

      Remember Nick? UPS smashed up his insured computer and then refused to provide any compensation, even after mysteriously shipping it to a stranger. UPS' public relations folks reached out to us after we posted his story and recently sent us an update: "...after a search of all UPS’s facilities we were not able to recover his computer." Bummer, but all is not lost. More »

      10:10 AM on Sun May 25 2008
      By Carey Alexander
      9,199 views, 11 comments

      Latest by Michael Belisle: @jpx72x: That's sounds like the system functioned normally in your case: the seller probably used shipper release. The shipper saves more »

    • spin

      Geek Squad Feels "Unfairly Targeted" By Consumerist Expose

      When personal finance magazine Kiplinger asked the Geek Squad about our video that caught one of their technicians stealing porn from our harddrive (peeping tomism, hardly limited to Geek Squad, is just as rampant in the computer repair industry as the photo developing industry), an unidentified Geek Squad spokeswoman ingenuously responded, "We have been the target of a blog that prefers to focus on the exceptions to our service and not the overall, vast majority of successful services we provide to clients." That's like saying dirt is unfairly targeted by a broom. Where there's a valid complaint, we'll post. Where there's a consumer whose rights aren't respected, we will defend. We don't have a vendetta against the Geek Squad, or any other company. We have a vendetta against bad customer service. That's our bottom line. After the jump, the original undercover video...

      7:47 PM on Fri Mar 28 2008
      By Ben Popken
      10,372 views, 59 comments

      Latest by Kimbeegrin: Hooray Consumerist for catching porno thieves! more »

    • taking it seriously

      California Hospital Takes Botched Operations Seriously

      WHO: St. Joseph Hospital in Orange County.
      WHAT: The California Department of Public Health is investigating St. Joseph for conducting three 'wrong site' operations since January 2006. Botched surgeries include operating on a patient's good knee and making an incision on the wrong side of a patient's head.
      WHERE: Orange hospital under investigation for operating room error [L.A. Times]
      THE QUOTE: "Members of the clinical team involved in these cases have been deeply affected, and as a hospital we take this very seriously and regret that it happened," [Dr. Raymond Casciari, St. Joseph's chief medical officer] said. More »

      2:43 PM on Sat Mar 15 2008
      By Carey Alexander
      2,579 views, 27 comments

    • public relations

      Go-Cart Track Takes Scalped Customer's Safety Very Seriously

      WHO: A Utah Go-Cart track
      WHAT: A woman's long hair got tangled in the moving parts of a go-cart and her hair, scalp, and ear were ripped from her head.
      WHERE: WDEF
      THE QUOTE: "The owner of the go-cart track says... this was an extremely unfortunate accident that he feels horrible about...He also said the company takes safety of its customers very seriously."

      "Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.

      (Thanks to David!) (Image: CNN)

      6:56 PM on Thu Mar 13 2008
      By Ben Popken
      8,922 views, 77 comments

    • An astroturfing group started by chemical supergiant Monsanto is trying to stop the spread of milk that's free of bovine synthetic growth hormone. They say they're trying to defend farmer's rights but they can't fool us, we know they really just want to make the future safe for large breasts. [NYT]

      28 comments

    • taking it seriously

      Showtime Takes Annoying Ads During Movies Seriously

      WHO: Showtime
      WHAT: Showtime is promoting the upcoming shows by playing banner ads during movies that you paid to watch.
      WHERE: Customer Service email
      THE QUOTE: "While some viewers may be displeased with this tactic, we have found that a number of our subscribers appreciate learning about the premiere of a series in such a manner. Nevertheless, please note that we take your comments very seriously and have forwarded your concerns to the appropriate people. Thank you for writing to us."

      3:25 PM on Thu Mar 6 2008
      By Ben Popken
      4,346 views, 84 comments

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