Consumerist
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Hackers
GMail's Achilles Heel: Terrible Customer Service
Losing access to your GMail account is tantamount to banishment from the internet, but Google's non-existent customer support makes it nearly impossible for rightful owners to regain control of their accounts. The New York Times asked Google why they couldn't afford to offer phone-based customer support, a simple question Google needed three people to answer. More » -
security
'Identity Theft-Proof' Wallet Blocks RFID, Goes In Front Pocket
If you're concerned about your RFID-chipped credit cards being skimmed, you might want to consider shielding them. DIFRwear makes a wallet with the shielding already included, and now roguewallet in Maine has introduced its own RFID-shielded version, with a fin-shaped design so it fits better in your front pocket to thwart pickpockets. Unfortunately, it's also $50, compared to $20 for the more conventional looking DIFRwear hip-pocket design. (Both are FIPS 201 compliant, if that means anything to you.) More » -
curves
Curves Leaves Working Computer Full Of Personal Information In An Office Dumpster
UPDATE: Adam has been in contact with the owners and has posted an update on his site.
Reader Adam writes in to let us know his relative found a working Dell computer in the dumpster at his office complex. It appeared to be in functional condition, so he took it home. Sure enough, it took only a bit of tweaking before it was back to working order—as a Curves Fitness employee and customer information smorgasbord. More »
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chase
Chase Doesn't Encrypt Your Login Credentials?
We're not IT experts or anything, but when Chase writes that "all your account information is protected by 128-bit encryption to maintain the privacy and confidentiality of your data," shouldn't that mean a little lock icon on the browser window, and an https address? Update: Not necessarily, according to our commenters, although the lack of an https login screen does pose other security risks. More » -
cautionary tale
Seller Gets Scammed On Ebay, PayPal Won't Help
Matt just got his first taste of Ebay, and it wasn't good—as soon as he mailed off the Best Buy gift card to the buyer, the buyer reversed payment on Matt's PayPal account and stopped communicating with him. We're pretty sure he's screwed on this one, but does anyone have any good advice for what he can do next? More » -
big pharma
Pre-Emption Doctrine Would Make FDA Responsible For All Drug Problems, Shield Big Pharma From Lawsuits
Johnson & Johnson is waiting to hear whether or not a judge in Ohio will allow any lawsuits over its Ortho birth control patch to move forward, and the New York Times says lawyers on both sides think there's a good chance he may find in the company's favor based on the doctrine of pre-emption. The argument goes that it's the FDA's responsibility to monitor the safety and labeling of drugs that go to market, and therefore if something goes wrong, it's the agency's fault and not the pharmaceutical company's.
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fur
Dog Fur Coats Sold By Dillards, Caché, ELUXURY, And DrJays
The Humane Society has just released the results from another round of tests on fur-trimmed products from national U.S. retailers, and in four cases they found that the advertised "raccoon" fur was actually "raccoon dog," a canine indigenous to Asia. This is one case where the FTC is squarely to blame for creating the problem in the first place, because in 1951 they decided that trade trumps scientific classification and declared "that this animal should be referred to as 'Asiatic raccoon' in advertising and labeling." More » -
fair use
HBO Using Tivo's Macrovision DRM To Restrict "John Adams" Miniseries?
When Dean recorded HBO's new Tom Hanks-produced miniseries "John Adams"—which is not a pay-per-view or on-demand program—he was surprised to see it was flagged by Tivo's Macrovision software, which controls how many times you may watch a program and how long you can store it before it's automatically deleted. Now the question is, was this a mistake on the part of HBO or Dean's cable provider Comcast? Or—considering HBO's infamous anti-consumer stance on time-shifted programming—is it the beginning of a sneaky "back-door" approach to locking down all their content, something Tivo's own people said would probably not happen when they added Macrovision to their recorders in 2004?
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id theft
Chart: "10 Largest Data Breaches Since 2000"
The info-loving people at Flowing Data pulled the figures on data breaches (available at Attrition.org) and created a chart showing the top 10 biggest breaches in the past eight years. The most disturbing trend, which probably will surprise few Consumerist readers, is that the breaches are increasing in frequency. More » -
identity theft
Go Buy A Shredder Right Now
A shredder is an indispensable tool for keeping your identity safe and secure. If you receive credit card offers or have old bank statements littering your files, then you can't do without a cross-cutting shredder to slice and dice your personal information into an indecipherable medley of confetti. Frugal For Life points out a few of the many reasons we all should be devout shredders. More »
protection
New York, 11:10 PM
Mon Dec 1
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