Consumerist
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bah humbug
Progressive Has No Notion of Christmas Spirit, Announces Yule-tide Rate Increase
According to an Email received by reader Jessica, Progressive Auto Insurance is increasing rates for New York Customers by nearly 20%. And the best time to announce this? Christmas day, of course! -
followups
Progressive Responds To Question About Using Recent Military Service To Determine Rates And Eligibility
The Progressive auto insurance company saw our post "Why Is Progressive Using "Recent Military Service" To Determine Rates And Eligibility?" and responded to let us know that it's just to make sure that service members aren't penalized for having a lapse in their coverage due to the fact that they've been deployed overseas. They've apologized for the confusing wording on the website and have pledged to rewrite it for clarity. Full official statement, inside... More » -
auto insurance
Why Is Progressive Using "Recent Military Service" To Determine Rates And Eligibility?
[Update: Progressive responded and clarified that the fine print does NOT mean they will use military service to give you a higher rate.] We got this email tonight from Ceaser, who wants to know why his military service would negatively affect his car insurance:While searching for new car insurance on progressive and sadly other insurance carriers, figuring what the rate check would be I answered a few questions. Some questions asked were if I was currently in the military and in college, I am both. As an Iraq war Army vet I am currently going to school with the GI bill, and tuition assistance from the Air national guard, so I put that I am both a student and national guard.
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lawsuits
Progressive Says Lying Its Way Into Church Support Group To Dig Up Lawsuit Dirt Was "Reasonable"
Remember how Progressive got caught infiltrating a church support group and secretly recording it in hopes of discrediting two of its members involved in an insurance claim? And then their CEO posted a public apology, calling the incident "apalling?" Well, now, in defending itself against the lawsuit filed by the people whose privacy was breached, Progressive is calling its actions "reasonable." Progressive must be some kind of special alchemist to brew a concoction both "appalling" and "reasonable" at the same time.
Progressive now says its spying was 'reasonable' [Atlanta-Journal Constitution] (Thanks to Christopher!)
(Photo: The Master Shake Signal) -
resolutions
Progressive Apologizes, Sort Of, For Leaving Customer Stranded Last Weekend
We've received a follow-up email from Chuck, who has spent the better part of the week trying to determine why Progressive's Roadside Assistance service—for which he pays an additional monthly fee on top of his normal insurance premium—sucks so badly that they'd leave a motorist stranded for 45 minutes on a busy Interstate on a weekend morning. More » -
customer service
Progressive Roadside Assistance Strands Lady On Roadside
According to a reader, Progressive—the insurance company that sends private detectives to secretly tape-record church support group meetings—took 45 minutes this past weekend to put a live person in contact with a woman who was stranded on a busy Interstate in Nashville after a tire blew out on her car. Eventually, a Tennessee Department of Transportation officer stopped and helped her. More » -
douchebags
Progressive Insurance Lies Its Way Into Church Support Group To Dig Up Lawsuit Dirt
Just when you thought insurance companies couldn't get any sleazier, Progressive Insurance got caught sending private eyes to infiltrate and secretly record an Atlanta area church support group in hopes of digging up dirt to discredit a church couple involved in a car accident lawsuit, the Atlanta Journal-Constitution reports. More » -
you need a new johnson rod
Insurers Cut Out The Middleman, Open Own Repair Shops
Insurance companies are opening their own in-house repair shops to avoid haggling with your local mechanic. Local mechanics consistently complain that insurance companies are cheapskates that would rather save a buck than authorize the repairs needed to safely return a car to the road. By opening their own shops, insurers have found the corporate equivalent of sticking your finger in your ear while mouthing "I can't hear you!"Rather than putting the onus on customers to find a body shop, get an estimate and arrange a rental car, Progressive, Geico and others are setting up one-stop service centers to handle every aspect of the claim.
Progressive and Geico guarantee their repairs for life, though it's difficult to trust someone who has a direct interest in keeping the repair bill low. Two customers interviewed by the Times found obvious defects in the insurance companies' workmanship. Still, the customers left happy, not because their cars worked, but because they were treated well by smiling insurance company representatives. — CAREY GREENBERG-BERGER More » -
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cars
10 Confessions Of A Progressive Insurance Rep
A former Progressive car insurance customer service rep has stepped forward into the light to give us the low-down on how his ex-employer works: More » -
driving
Improved Your Credit Score? Tell Your Car Insurance Company
If you've improved your credit in the last three years, you might want to ask your insurers to rerun your credit. It might save you some money. Jeff writes:I emailed you about 2 weeks ago complaining that Progressive Insurance only runs it's credit check every 3 years. Knowing my credit history improved, I thought this unfair and called them.
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progressive
Progressive Insurance. Not.
Just because an insurance company has Progressive in their name doesn't mean they're any different from the usual penny-pinchers. More » -
geico
Save On Insurance By Calling Around. Duh.
Spotted this at the often quite good I Will Teach You To Be Rich blog. More » -
act of god
Counterpoint: God Denies Causing Car Accident
Martin, also a California lawyer, doesn't believe God was in that crashing car at all. He writes: More » -
act of god
Why The Car Accident Was God's Fault
While we were busy being befuddled, a California lawyer slipped a smart-bomb in the comments. More » -
act of god
God Works In Mysterious Car Accidents
Did you know that if a guy has a stroke while driving and barrels into four other cars, and no one knows he had a tumor beforehand, it's considered an Act of God? More »
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