easy saver
Mark has been taking a closer look at his finances and discovered a recurring monthly charge from some company called
Easy Saver (easysaverrewards.com). He's not sure where he supposedly signed up for the service, but his online search revealed a potential connection that he thinks others might want know about.
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proflowers
Why pay for ProFlowers when you can get the same effect by dumpster diving for old arrangements that look just as good? Our reader Hakoken3 paid ProFlowers $92 so they'd deliver 18 roses to his girlfriend this morning on her birthday. He paid extra to ensure that the roses would be delivered by noon, and at 12:01 they showed up. Unfortunately, they were so wilted and near-death that they looked like hand-me-down flowers that some luckier person had thrown out.
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proflowers
William has given Proflowers three chances to send his flower orders to a loved one. So far, they're 0 for 3. William says they've refunded his money, so he doesn't feel cheated or anything. But as he points out, since flower deliveries are usually a time-sensitive matter, reliability is really the number one goal you're looking for in a flower company.
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refunds
This Mother's Day story is a bit of a mixed-bag—
ProFlowers clearly failed to deliver the arrangement they sold to M., but they refunded him the entire amount of his purchase when he contacted them about the issue. It's a "fail" for execution, but a perfect example of how to own up to and correct a wrong for your customer.
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bad behavior
Anne tried to send some flowers to her stepmom last week, but changed her mind after she saw the final price, which at $64 was too much for her budget (the tulips she picked out were listed at $29.99, but all the additional fees doubled the price). ProFlowers sent her an email offering her a discount if she'd complete her order, so she went back but discovered the tulips were sold out, and she abandoned the shopping cart a second time. Now her bank account has over $100 in "pending charges" because ProFlowers pre-authorized the full amount of each transaction and they can't seem to reverse the authorizations. It's been a week and she still doesn't have her money.
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Consumerist
