Comcast Monitors Twitter For Angry Customers?

Comcast Monitors Twitter For Angry Customers?

The brass at Comcast are keeping an eye on Twitter, according to Michael Arrington of TechCrunch. He spewed some bile about Comcast via Twitter and got an immediate response from their internet damage control team.

Tell Starbucks What You Want: More Free WiFi, Plugs For Laptops, Better Coffee…

Tell Starbucks What You Want: More Free WiFi, Plugs For Laptops, Better Coffee…

Starbucks has launched a social customer feedback site that asks you vote on and submit your own suggestions to improve Starbucks. The most popular suggestion right now is (unsuprisingly) “give loyal customers the occasional free drink.” After that, free WiFi is suggested: