We often receive complaints from readers who have totally legitimate gripes about shipping or customer service issues at retailers, both online and in real life. Unfortunately, they chose to share these complaints with the world by writing about them in the retailer’s product reviews. The problem with this plan is that companies control which reviews are and aren’t posted. If they don’t post yours, it’s not because they hate free speech: it’s because you didn’t follow the directions. [More]
As review blogs have emerged, seizing marketshare and mindshare away from traditional publications, it’s become the Wild West out there as far as journalistic ethics are concerned.
Instead of paying outsiders to give their products fake positive reviews on Amazon product pages like Belkin and other companies, DeLonghi cut out the middleman. Their communications manager, Tara Carpenter, simply went on Amazon and gave a variety of DeLonghi products five-star rave reviews herself.
Jeff at LDOPA.net bought a new bagless Hoover Fusion vacuum and gave it a little test drive.
What is this fell odor wafting out our Garnier shampoo bottle? Garnier products are great, especially the gel (oh my gawd, yes!), so we were surprised to open it this morning, having previously used it with no smelly problem at all–and gag.