Canon is apparently a very nice company. So nice, in fact, that they will apparently replace a product out of warranty even when it’s the customer’s own forgetfulness that led to the delay. That’s what reader Chris reports happened when his Canon printer broke down.
Sure, you can save ink and paper by changing around your printer settings, but to truly commit to saving ink or toner, try changing your font.
Expedite a quagmired Hewlett-Packard issue by calling their executive customer service at 1-800-756-0608 option 7. A guy named Tim Metcalf might be the one who helps you, or Dan or Yunsil. Their lines open at 8am, PST. (Photo: orangegeeky)
- 6PM.com: DC Brand Shoes $20 + S/H, all sizes/styles, 856 to choose from
- Nicorette: free pack of Nicorette White Ice Mint (warning, site is slow)
- Circuit City: Panasonic SH-FX85 Wireless Multi-Room Speaker Kit for $44.96, requires in-store pickup
Highlights From Buxr
- Hewlett Packard: $400 Off $999 or more for Desktop Purchase w/ coupon code: DT1158 (Good for 2250 uses)
- NewEgg: Targus Notebook Wireless Optical Mouse for $8.99 w/ Free shipping after $20 off coupon code: EMCAKAKAK
- Buy.com: Av Lab Solar Backpack Charger for $29.99 w/ Free shipping after rebate
Highlights From Dealhack
The condescending store-manager, irked that your request for them to fulfill their contractual agreement has forced them away from a high-scoring session of Snood. Long have consumers suffered under his reign of caprice and indifference. No longer. A weakness has been discovered. The EECB, a modern version of “taking it to the top.” Jim used it and got not only the rare and magnificent personal apology, but a $30 gift card and he was allowed to make the return he wanted to do in the first place. His story follows.
OfficeMax called Chris a thief for recycling empty printer cartridges. OfficeMax’s MaxPerks program gives customers $3 for each empty cartridge they recycle, with a limit of 5 cartridges per customer per day. Chris runs a computer repair business that leaves him flush with empty cartridges. According to one cashier, this makes Chris a thief.
Matt’s Officejet 6110 scans perfectly under Ubuntu, but won’t play nice with Leopard. When Matt called HP for support, he was told that the company has no plans to issue new drivers so he should just buy a new printer. To soften the blow, the tech mentioned HP’s trade-in program, which would give Matt a whopping $16 for his printer.
Ranjit Bedi, a Californian, has filed a lawsuit against Hewlett-Packard and Staples in a U.S. District Court in Boston, accusing the two companies of colluding to prevent the sale of third-party ink cartridges in Staples stores. Bedi is accusing HP of paying Staples over $100 million to get it to stop selling lower-priced ink refills, but none of the news sources we found supply any evidence to support that figure, so we hope Bedi has more than just a gut feeling about this.
A reader writes in to commend Canon for their efficient and—brace yourselves—helpful customer service: “I was on the phone less than two minutes beginning to end.” Among the surprises: the customer service department was based in the U.S., he was called back when a rep was available instead of being abandoned in an endless hold loop, the people he spoke with seemed motivated to help him, and the Canon rep had enough autonomy and intelligence to come up with an alternative solution when the original problem couldn’t be solved.
We don’t really print photographs much anymore—most of the time, there’s some display we can show them on, and for the rare times we want physical copies, it’s cheaper to order through an online service like Shutterfly than deal with the total cost of owning a photo printer. But maybe you’re more retro than that or need instant gratification with your pics, in which case you might want to read Slate’s side-by-side showdown of six different photo printers.
Everyone hates the office printer, including scientists who blame the printers for emitting dangerous amounts of ultra-fine particles. Scientists from Queensland University examined printers from Canon, Hewlett-Packard, Ricoh and Toshiba. Their findings don’t condemn any one brand: the HP LaserJet 4050 emitted no particles, while the the HP LaserJet 1320 and 4250 raised the particle count of the surrounding air tenfold. From the LA Times:
Morawska did not originally set out to study printers. She was invited by the Queensland Department of Public Works to measure air quality inside a six-floor office building near a busy road.
An EPSON study found many printers will tell you it’s time to replace the ink cartridge before it’s actually empty.
A former Hewlett-Packard worker who could barely wait for their non-disclosure-agreement to end so they could spill company secrets to The Consumerist has more, along with clarifications about what was posted yesterday.
Loosely in honor of 9/11, here’s an American soldier in Iraq expressing his dissatisfaction with an HP printer. With his automatic rifle. According to the original post on Break.com, after they sent this in to HP, they received a free new printer in return.
Have compassion when you call tech support. That’s a real live human on the other end of the line (eventually).
Fresh from his non-disclosure agreement expiring, an anonymous tipster writes in some dirt about 3000 series HP printers.