In a move to compete with Hotwire and Priceline, Travelocity has gotten into the deep-discount, semi-blind hotel booking business with the introduction of their new Top Secret Hotels service that promises savings of up to 45% on three and four-star hotels. [More]
Priceline hates hates hates giving refunds. But if you need one, or some other aspect of their non-existent customer service fixed, you can email email@example.com or OriginatesES@service.priceline.com. You will probably end up going to your bank to get the refund, but at least you know where to shove the cc. This information is also useful in case your 2-year old daughter is in the burn ward and you need to cancel a trip. [More]
Travel consumer advocate Christopher Elliott has a new post about an undisclosed $15/day “resort fee” that Trump International Hotel Las Vegas plans to tack onto a customer’s bill. The surprise is that the customer reserved the room through Priceline, and thought when he made the reservation that Priceline was telling him the final room rate. [More]
Mohamed made a mistake, forgetting to use his Priceline bonus cash on a transaction. He contacted Priceline through their online help interface and was stunned at the quick and helpful response he received. His request was forwarded straight to the executive customer service team, and taken care of immediately.
Priceline won’t let deal-hating weathermen keep you from the amazing savings churned up by Tropical Storm Hanna. Rooms in Hilton Head are now going for the low, low price of $64 per night, but act fast because the deal is only valid while Hanna pummels the dream destination’s shores with 70 mph winds!
Dear Ben, Meghann, Chris, Carey, Alex and Theresa,
One of the problems with travel bidding sites such as Priceline and Hotwire is that you’re betting blind. The house has all the stats, has already determined what they’re going to pay and it’s up to you to guess what might work.