Reader Doug bought a TV at Walmart this morning — and then he returned a TV at Walmart this morning. Why? Because even though Walmart’s website lets you buy things at the lower website prices and have them shipped to the store for free — you have to wait for the warehouse to ship the TV to your local Walmart — even if they already have the TV in stock.
price-matching
Best Buy Accused Of Paying Bonuses To Managers Who Don't Price Match
By 3.23.09
- Best Buy provided financial bonuses based, in part, on denying proper price match requests.
- Best Buy denied more than 100 proper price match requests per store per week.
Best Buy Not Honoring Price Match Guarantee
By 3.18.09
Not to be outdone by all the negative publicity Office Depot is getting over their “not in stock” lies, Best Buy stores in the New York area have been uncovered refusing to price match TV prices in accordance with their official policy. When pressed, the sales associates said that the TVs weren’t covered due to imaginary exclusions that aren’t included in the official policy language. An employee at one of the stores gave in, but then made up a new imaginary policy that said free delivery would cost $100.
Fry's Price Matches, But Only If You Pay "Overnight Shipping" For Item In Your Hand
By 12.27.08
This Fry’s in Texas apparently wants you to pay for them to replace their inventory. Or they think their customers are idiots. Maybe both?
Apple Stores Will Now Price Match Authorized Retailers
By 11.25.08
Apple Insider says Apple stores will be price matching other authorized retailers. The policy isn’t new — but it’s never been emphasized before and the Apple bloggers seem surprised that it exists.
Home Depot Website Prices Have Nothing To Do With In Store Prices
By 11.15.08
Remember, Home Depot’s price match policy doesn’t apply to online listings, including its own website. At his local store, Michael paid more than twice the online Home Depot price for a coaxial cable, but Home Depot refused to refund him the difference. They even say as much in small print on each page of their website. With Home Depot, be sure to call and get a valid local price quote before heading off to purchase something you saw online.
Circuit City Promises The Same Price In The Store And On The Web
By 10.15.08
Circuit City has announced that, after extensive research, they’ve decided that consumers want to see the same prices in the stores as on-line.
Modell's Beats Any Price, As Long As It's Not On Sale
By 7.22.08
Modell’s own peculiar definition of “low price guarantee, we will beat any ad” surprised reader Randy when he tried to get them to honor it on a baseball glove he bought, as it would even the most casual student of Logic or Semantics. He writes:
Walmart.com: "Not Sold Online" Means "Come Pay More For It In The Store"
By 7.3.08
Reader F. put some Consumerist-savvy to work and got Walmart to honor the price shown on their website. You see, when something is out of stock on Walmart.com — the item’s description says “Not Sold Online,” rather than “Out of Stock.” Not being psychic, F. took this to mean that the item was not sold online, and would be available at the listed price at the store…
Rumors: Circuit City's "Unbeatable Price Guarantee" No Longer Unbeatable?
By 7.1.08
A tipster tells us that more than a year of hemorrhaging money is finally taking it’s toll on Circuit City. Rumor has it they will no longer be able to adjust items to below cost — even if they’re price matching.
3 Sites To Help You Save Money Online
By 12.14.07
PriceSpider works much like WishRadar that we mentioned last week, except PriceSpider focuses exclusively on electronics, and searches more sites. You choose the product and set a target price, and when it sees that price somewhere online, it sends you an alert.
Toshiba: "Don't Delete Bloatware If You Know What's Good For You"
By 12.11.07
A reader writes in to report that when he bought a new laptop direct from Toshiba in November, he triggered a blue screen of death as he was uninstalling the always-useful bloatware that came pre-loaded. He called a Service Rep, got the usual “reinstall everything” run-around, and then finally got escalated to a level-two tech, which is when things got ridiculous.
UPDATE: Best Buy Still Using Its Secret Website
By 3.19.07
I have read on your website about deceptive practices involving Best Buy where they advertise one thing on their website for a price, and then it is different when you go in the store.
Suck My Pricematch, Chase Bank
By 10.4.06
It certainly didn’t help John’s mood that before reaching the specialist, Chase suspended his account. Chase stopped service because John called in from an “unrecognized number” (his office line) and was disconnected mid-department transfer. [More]
