Tony tried to get Walmart to drop its price for a car stereo by getting the store to price-match the item, which he found for much cheaper online. His Idaho Walmart, which Tony says has signs outside declaring it will “match any price,” turned him down flat, saying the ad needs to be printed in a newspaper. [More]
Gerry and his wife tried to buy a pair of sneakers that the JCPenney website had listed on sale. While other products were marked “online only,” this particular pair of sneakers was marked “also in stores,” so the couple assumed that the price would be the same. Naturally, the store’s employees refused to see the logic of this argument. [More]
Reader John says he went to Best Buy to get a washer/dryer set. When he asked a salesman to price match another retailer (there was a large sign on top of the machine saying they would price match), he says he was told a) he’d have to actually go buy the washer/dryer set at the other retailer and bring back a receipt b) even if he went and did that, Best Buy might not match the price because Best Buy doesn’t need John’s business. Really? [More]
Phill tells Consumerist that he saw a pricing error on cereal at his local Safeway, and brought it to the attention of store employees. In the process, he tried to invoke Safeway’s price guarantee. After all, if the cereal was marked 28 cents per pound (instead of 28 cents per ounce, as it should have been) why shouldn’t Phill be able to buy it at that price? Yet the store employees would hear none of it. [More]
Reader Aaron was trying to buy a toilet from Home Depot, but they, like other retailers, would not price match their own website — that is until Aaron told them he would just go to Lowe’s and have them price match Home Depot’s website. [More]
A class action lawsuit has been filed in Illinois against Best Buy. The suit’s claims? That the company has an official policy against price-matching their own web site. You don’t say. That claim of a special Intranet site to prevent price-matching against the chain’s Web site sounds familiar. So do most of the suit’s allegations, for loyal readers of Consumerist.
I wrote a (hopefully) humorous money-saving book called Secrets of a Stingy Scoundrel: 100 Dirty Little Money-Grubbing Secrets. The New York Post called it “required reading” Sunday, although not everyone’s a fan.
Received my new Kindle today, same day I heard about their price drop to $299. Obviously I wanted to see if I could get some cash back. Did their customer callback and got a call as soon as I hit OK. CSR said the shipping cutoff for a partial refund was July 8th and that they’d be crediting me $60 in 2-3 days.
Reader Doug bought a TV at Walmart this morning — and then he returned a TV at Walmart this morning. Why? Because even though Walmart’s website lets you buy things at the lower website prices and have them shipped to the store for free — you have to wait for the warehouse to ship the TV to your local Walmart — even if they already have the TV in stock.
- Best Buy provided financial bonuses based, in part, on denying proper price match requests.
- Best Buy denied more than 100 proper price match requests per store per week.
Not to be outdone by all the negative publicity Office Depot is getting over their “not in stock” lies, Best Buy stores in the New York area have been uncovered refusing to price match TV prices in accordance with their official policy. When pressed, the sales associates said that the TVs weren’t covered due to imaginary exclusions that aren’t included in the official policy language. An employee at one of the stores gave in, but then made up a new imaginary policy that said free delivery would cost $100.
This Fry’s in Texas apparently wants you to pay for them to replace their inventory. Or they think their customers are idiots. Maybe both?
Apple Insider says Apple stores will be price matching other authorized retailers. The policy isn’t new — but it’s never been emphasized before and the Apple bloggers seem surprised that it exists.
Remember, Home Depot’s price match policy doesn’t apply to online listings, including its own website. At his local store, Michael paid more than twice the online Home Depot price for a coaxial cable, but Home Depot refused to refund him the difference. They even say as much in small print on each page of their website. With Home Depot, be sure to call and get a valid local price quote before heading off to purchase something you saw online.
Circuit City has announced that, after extensive research, they’ve decided that consumers want to see the same prices in the stores as on-line.
Modell’s own peculiar definition of “low price guarantee, we will beat any ad” surprised reader Randy when he tried to get them to honor it on a baseball glove he bought, as it would even the most casual student of Logic or Semantics. He writes:
Reader F. put some Consumerist-savvy to work and got Walmart to honor the price shown on their website. You see, when something is out of stock on Walmart.com — the item’s description says “Not Sold Online,” rather than “Out of Stock.” Not being psychic, F. took this to mean that the item was not sold online, and would be available at the listed price at the store…
A tipster tells us that more than a year of hemorrhaging money is finally taking it’s toll on Circuit City. Rumor has it they will no longer be able to adjust items to below cost — even if they’re price matching.