How To Lose A 5-Year Customer Over $3

How To Lose A 5-Year Customer Over $3

Lynn has been using Terminix four times a year for five years, but after Lynn’s recent experience on the phone with them, no longer. At the center of the dispute is a $3 increase in the service. That doesn’t sound like much, but it’s not really about the money. It’s how they treated Lynn when our reader asked about it. And that, my friends, is how you lose a customer who has been with you for half a decade. [More]

Best Buy Orders Stores To Stop Saying They Don't Price-Match To BestBuy.com

Best Buy Orders Stores To Stop Saying They Don't Price-Match To BestBuy.com

Last week, we showed you the sign at one Best Buy store that openly stated it would not match prices found on BestBuy.com, flying in the face of the company’s stated policy. We subsequently received numerous e-mails from Best Buy staffers saying they had been ordered to not price match, but to tell customers to order on the website and arrange for in-store pickup. After that story was posted, BB HQ sent out a directive to staffers, laying down the law on this topic. [More]

Update: Best Buy Changes Credit Quota Firing Threat

Update: Best Buy Changes Credit Quota Firing Threat

Well, that was fast. The reader and Best Buy employee who wrote in earlier this week about the threat of termination being used to make employees generate more credit card applications from customers. (Or, as the headline put it, “cram credit cards down customers’ throats.”) The tipster wrote back in to let us know that management in this particular region has backed down. While offering credit applications is still an important part of the job, working twelve shifts without persuading any customers to apply is no longer grounds for automatic termination. [More]

Best Buy Store Won't Price-Match Website, Still Does In-Store Pickup

Best Buy Store Won't Price-Match Website, Still Does In-Store Pickup

Reader B. is a Best Buy employee, and has a moral problem with a new policy. This policy may just be at B.’s store or in that district, but it’s still annoying. Employees have been told that they can no longer price-match BestBuy.com. They can, however, help the customer place an order online for in-store pickup from inside the store, then wait around for up to half an hour. This seems inefficient at best to B, but sounds familiar to us. [More]

Sometimes, Rarely, Walmart Will Price-Match Itself

Sometimes, Rarely, Walmart Will Price-Match Itself

Retailers that have an online presence generally don’t price-match their own websites. As illogical as this seems (especially for big-box stores that have in-store pickup options) the policy is the policy. Except sometimes there is a way around it. That’s how John saved $8 at Walmart–by making the store price-match its own website. [More]

How I Saved $145 At Sears By Checking In-Store Computer Kiosk

How I Saved $145 At Sears By Checking In-Store Computer Kiosk

Leigh made the most of her idle time while waiting in line to buy a dishwasher at Sears. On a lark, she pulled up the product she was going to buy at a nearby kiosk and found it was listed $145 cheaper online than she was about to pay. She confronted the salesman, who was stunned by the price difference but gave her the lower price. [More]

Walmart To Offer Price-Matching On Black Friday

Walmart To Offer Price-Matching On Black Friday

There are only a few more days until we get Thanksgiving out of the way and can start worrying about what really matters — Black Friday. And Walmart has come out swinging in the retail battle for your holiday shopping dollars by announcing that it will offer price-matching. [More]

Don't Try To Price Match Online Deals At Walmart

Don't Try To Price Match Online Deals At Walmart

Tony tried to get Walmart to drop its price for a car stereo by getting the store to price-match the item, which he found for much cheaper online. His Idaho Walmart, which Tony says has signs outside declaring it will “match any price,” turned him down flat, saying the ad needs to be printed in a newspaper. [More]

Man Convinces JCPenney To Honor Online Price

Man Convinces JCPenney To Honor Online Price

Gerry and his wife tried to buy a pair of sneakers that the JCPenney website had listed on sale. While other products were marked “online only,” this particular pair of sneakers was marked “also in stores,” so the couple assumed that the price would be the same. Naturally, the store’s employees refused to see the logic of this argument. [More]

Best Buy Will Price Match Washer Only If You Buy It Elsewhere

Best Buy Will Price Match Washer Only If You Buy It Elsewhere

Reader John says he went to Best Buy to get a washer/dryer set. When he asked a salesman to price match another retailer (there was a large sign on top of the machine saying they would price match), he says he was told a) he’d have to actually go buy the washer/dryer set at the other retailer and bring back a receipt b) even if he went and did that, Best Buy might not match the price because Best Buy doesn’t need John’s business. Really? [More]

No, You Can't Have These Cheerios For 14 Cents

No, You Can't Have These Cheerios For 14 Cents

Phill tells Consumerist that he saw a pricing error on cereal at his local Safeway, and brought it to the attention of store employees. In the process, he tried to invoke Safeway’s price guarantee. After all, if the cereal was marked 28 cents per pound (instead of 28 cents per ounce, as it should have been) why shouldn’t Phill be able to buy it at that price? Yet the store employees would hear none of it. [More]

You Trick Home Depot Into Price Matching Their Own Website

You Trick Home Depot Into Price Matching Their Own Website

Reader Aaron was trying to buy a toilet from Home Depot, but they, like other retailers, would not price match their own website — that is until Aaron told them he would just go to Lowe’s and have them price match Home Depot’s website. [More]

Price Match Fraud Lawsuit Filed Against Best Buy

Price Match Fraud Lawsuit Filed Against Best Buy

A class action lawsuit has been filed in Illinois against Best Buy. The suit’s claims? That the company has an official policy against price-matching their own web site. You don’t say. That claim of a special Intranet site to prevent price-matching against the chain’s Web site sounds familiar. So do most of the suit’s allegations, for loyal readers of Consumerist.

A Stingy Scoundrel Explains How To Save On Groceries By Price-Matching

A Stingy Scoundrel Explains How To Save On Groceries By Price-Matching

I wrote a (hopefully) humorous money-saving book called Secrets of a Stingy Scoundrel: 100 Dirty Little Money-Grubbing Secrets. The New York Post called it “required reading” Sunday, although not everyone’s a fan.

Recent Kindle Purchaser? Ask About The Rebate

Recent Kindle Purchaser? Ask About The Rebate

Received my new Kindle today, same day I heard about their price drop to $299. Obviously I wanted to see if I could get some cash back. Did their customer callback and got a call as soon as I hit OK. CSR said the shipping cutoff for a partial refund was July 8th and that they’d be crediting me $60 in 2-3 days.

Do Not Think About Walmart's Website Price Matching Policy Or Risk Brain Damage

Do Not Think About Walmart's Website Price Matching Policy Or Risk Brain Damage

Reader Doug bought a TV at Walmart this morning — and then he returned a TV at Walmart this morning. Why? Because even though Walmart’s website lets you buy things at the lower website prices and have them shipped to the store for free — you have to wait for the warehouse to ship the TV to your local Walmart — even if they already have the TV in stock.

Best Buy Accused Of Paying Bonuses To Managers Who Don't Price Match

Best Buy Accused Of Paying Bonuses To Managers Who Don't Price Match

  • Best Buy provided financial bonuses based, in part, on denying proper price match requests.
  • Best Buy denied more than 100 proper price match requests per store per week.
Best Buy Not Honoring Price Match Guarantee

Best Buy Not Honoring Price Match Guarantee

Not to be outdone by all the negative publicity Office Depot is getting over their “not in stock” lies, Best Buy stores in the New York area have been uncovered refusing to price match TV prices in accordance with their official policy. When pressed, the sales associates said that the TVs weren’t covered due to imaginary exclusions that aren’t included in the official policy language. An employee at one of the stores gave in, but then made up a new imaginary policy that said free delivery would cost $100.