An Amazon rep tried to claim that the e-tailer has no control over the prices it charges.

Amazon Lies To Customer, Says Company Doesn’t Set Its Own Prices

It’s one thing to tell a customer “no” when he asks for a price-reduction. It’s another to outright lie to try to avoid looking bad in the situation by blaming the manufacturer for your inability to offer the lower price. [More]

(Northwest dad)

Home Depot Employee’s Insider Tips On Price-Matching And Discounts

After seeing this 2010 post about a Home Depot customer who had to resort to the “I’m going to Lowe’s” threat in order to get the store to price-match its own website, Consumerist reader and Depot employee Dave wrote in to share his experiences with the company’s price-matching and discounting policies. [More]

(^ Missi ^)

Item Is Right On The Walmart Shelf, But Site-To-Store Will Take A Few Days

Retailers generally don’t price-match their own websites. Walmart, Sears, Best Buy, Gap, Home Depot… they’re separate operations. Lee didn’t know that, though, and tried to get Walmart to match its online price for the router he wanted. They refused. That’s not worthy of publication on Consumerist, but what happened next is. He whipped out a smartphone and ordered the router sitting on the shelf in front of him for in-store pickup. Hurray! He beat the system! Until an e-mail from Walmart arrived telling him that he could expect to pick up his new router sometime next week. [More]

(Ron Dauphin)

Will Price-Matching Websites Just Result In More Angry Best Buy & Target Customers?

In the last week, both Target and Best Buy have each announced they will match prices on Amazon and other online retailers at their bricks and mortar stores. While the goal is to woo customers into retail stores by taking away the attractive discounts seen online, some wonder if this will result in ticked-off customers standing in line. [More]

(Ron Dauphin)

Target Follows Best Buy’s Lead, Will Match Online Prices For Holidays

Less than a week after Best Buy announced it would be price-matching online competitors this holiday season, the folks at Target declared “us too!” and dove headfirst into the price-matching pond. [More]

(roblawton)

Best Buy To Price-Match Online Competitors

Best Buy has already said that it intends on dropping its prices on BestBuy.com to better compete against Amazon and other online retailers, but now comes word that the electronics chain plans on actually matching the prices of its online competitors at its bricks-and-mortar stores. [More]

Report: Apple Store Employees Now Allowed To Price-Match iPhones

Report: Apple Store Employees Now Allowed To Price-Match iPhones

The worst kept secret in telephony is that there is a new Apple iPhone coming in the fall. Thus, some of the big box retailers that offer the current version of the device are starting to offer discounts to clear inventory. Apple stores are not advertising any such price drops, but a new report claims that employees have been given authorization to offer price matches. [More]

Want Verizon FiOS To Price-Match Itself? You Need Imaginary Re-Installation

Want Verizon FiOS To Price-Match Itself? You Need Imaginary Re-Installation

A week after Kyle got Verizon FiOS installed in his new apartment, he saw an ad for a new subscriber deal that was $15 cheaper per month than the two-year contract he had just signed. No problem, then: just call them up and see whether they could price match their own deal. Sure, they could: but only if he canceled his new service, returned all of the equipment, and had the installers come out again to turn the service back on. Well, that’s efficient. [More]

Hotels.com Customer Files Class-Action Suit Over Price Match Guarantee

On its website and in its ads, Hotels.com touts its Price Match Guarantee which says the company will match any lower published room rate — so long as the dates, hotel and room category match, and as long as the price match request is made before that hotel’s cancellation date. But one customer says Hotels.com’s policy isn’t so cut-and-dry and has filed a class-action lawsuit. [More]

Target Will Not Price-Match Other Targets

Target Will Not Price-Match Other Targets

Two Target locations, only a short drive apart. One line of dinnerware on clearance. Jordan and his fianc√© registered for dishes that were on clearance at the time. As stock began to disappear from local stores, they decided to just go ahead and buy all of the pieces they could before they disappeared from stores altogether. Oddly, the place settings were cheaper at one store than the other. The ways of retail pricing are mysterious, but what Jordan learned is that buying the same item at the same chain a few miles away doesn’t mean that price-matching is going to happen. [More]

Fry’s Matches Online Retailer Prices! With A Great Big Catch.

Fry’s Matches Online Retailer Prices! With A Great Big Catch.

The good news: Fry’s Electronics will match just about any valid price that you bring in, even if it’s from an online source. Cool! The bad news is that when calculating that price match, they include shipping. Even for Amazon Prime customers like reader Sean, who tried to get Fry’s to price-match a Blu-Ray. So, y’know, just go ahead and order that gadget online like you were going to in the first place. [More]

Walmart To (Sort Of) Price Match Holiday Season Purchases

Walmart To (Sort Of) Price Match Holiday Season Purchases

With more and more people doing their holiday shopping online (because it’s generally cheaper and faster and doesn’t require driving anywhere), the nation’s largest retailer is doing what it can to encourage consumers to head to Walmart. Earlier today, Big W announced it will offer price-matching on purchases made between Nov. 1 and Dec. 25, even after you make your purchase. [More]

Higher Education Charging High Prices For Food On Campus

Higher Education Charging High Prices For Food On Campus

It’s not just drug stores that have boosted prices for grocery items, but also campus dining options at universities. Reader Bryan Carroll wrote an article about them for his school newspaper at Stonybrook University, The Statesman. On average, he found the food items from the campus commissary were a whopping 42 percent higher than local grocery stores. [More]

It's Cheaper To Order Online While Standing In Sears Than To Shop At Sears

It's Cheaper To Order Online While Standing In Sears Than To Shop At Sears

In a perfect consumer world, perhaps brick-and-mortar stores would price-match their own websites. Perhaps front-line employees would be permitted to use their own judgment once in a while. In this perfect world, it definitely would not be cheaper and easier to purchase an item for in-store pickup on your smartphone while standing in the store. [More]

How To Lose A 5-Year Customer Over $3

How To Lose A 5-Year Customer Over $3

Lynn has been using Terminix four times a year for five years, but after Lynn’s recent experience on the phone with them, no longer. At the center of the dispute is a $3 increase in the service. That doesn’t sound like much, but it’s not really about the money. It’s how they treated Lynn when our reader asked about it. And that, my friends, is how you lose a customer who has been with you for half a decade. [More]

Best Buy Orders Stores To Stop Saying They Don't Price-Match To BestBuy.com

Best Buy Orders Stores To Stop Saying They Don't Price-Match To BestBuy.com

Last week, we showed you the sign at one Best Buy store that openly stated it would not match prices found on BestBuy.com, flying in the face of the company’s stated policy. We subsequently received numerous e-mails from Best Buy staffers saying they had been ordered to not price match, but to tell customers to order on the website and arrange for in-store pickup. After that story was posted, BB HQ sent out a directive to staffers, laying down the law on this topic. [More]

Update: Best Buy Changes Credit Quota Firing Threat

Update: Best Buy Changes Credit Quota Firing Threat

Well, that was fast. The reader and Best Buy employee who wrote in earlier this week about the threat of termination being used to make employees generate more credit card applications from customers. (Or, as the headline put it, “cram credit cards down customers’ throats.”) The tipster wrote back in to let us know that management in this particular region has backed down. While offering credit applications is still an important part of the job, working twelve shifts without persuading any customers to apply is no longer grounds for automatic termination. [More]

Best Buy Store Won't Price-Match Website, Still Does In-Store Pickup

Best Buy Store Won't Price-Match Website, Still Does In-Store Pickup

Reader B. is a Best Buy employee, and has a moral problem with a new policy. This policy may just be at B.’s store or in that district, but it’s still annoying. Employees have been told that they can no longer price-match BestBuy.com. They can, however, help the customer place an order online for in-store pickup from inside the store, then wait around for up to half an hour. This seems inefficient at best to B, but sounds familiar to us. [More]