(brekmax3829)

Walmart Might Begin Price-Matching Amazon, Other Online Retailers

It’s not uncommon for consumers view items at a store and then purchase them for a lower price online. One of the nation’s largest retailers is apparently tired of losing those customers and may begin price-matching its online competition this holiday season; a trend retail analysts predicted less than a month ago. [More]

Staples Launches Back-To-School Campaign Just As School Gets Out

Staples Launches Back-To-School Campaign Just As School Gets Out

Staples, the big-box office and school-supplies superstore, isn’t messing around. Sure, the school year hasn’t even ended for the summer in all places in the company’s home state of Massachusetts, but that doesn’t matter. Nope. Staples wants your back-to-school business, and will price-match anyone, even Amazon, to get it. [More]

Price-Matching: The Only Way To Haggle At Chain Retailers

Price-Matching: The Only Way To Haggle At Chain Retailers

Most Americans aren’t very comfortable with haggling, even when they know that it could theoretically benefit them to do so. What you may not realize is that when you visit Walmart with a CVS flyer in hand, asking for a price match, you’re engaging in a form of haggling. [More]

Price-Matching At Radio Shack, Where It’s Always 1992

Price-Matching At Radio Shack, Where It’s Always 1992

Matthew normally buys electronics online, but likes to get his family’s mobile phones from the local Radio Shack. They’re friendly, helpful, and price-match brick-and-mortar competitors, so why not support keeping local people employed? The last time he stopped by to buy a new phone, though, his price-matching plans went awry. [More]

While Retailers Fall All Over Themselves To Offer Price Matching, Customers Are Kind Of Like, “Eh”

While Retailers Fall All Over Themselves To Offer Price Matching, Customers Are Kind Of Like, “Eh”

We hear a lot of stories about the price-matching policies at various big box retailers like Target and Best Buy, which have evolved a lot since competition from online giants like Amazon have entered the arena. But while most stores now have some kind of price matching going on, does the average customer even really care to take advantage of it? [More]

Why Is This Man Banned From Walmart For Life?

Why Is This Man Banned From Walmart For Life?

Everyone needs a hobby. When an Arizona man had to retire from professional wrestling due to injuries, he says that he began visiting his local Walmart a few times a day, sometimes toting sale flyers from other stores and invoking the store’s price match policy. He never expected to be hauled off in handcuffs for it. (Update: Yep, there was more to the story.) [More]

Price-Matching At Toys ‘R’ Us: No Stacking Discounts On The Lower Price

Price-Matching At Toys ‘R’ Us: No Stacking Discounts On The Lower Price

Richard thought that he found a great deal between a sale on a Nintendo 3DS game at Walmart and a promotion with the Toys ‘R’ Us credit card. The store employees stood in his way, not understanding the store’s price-match policy the way he did. He tried to convince corporate to intervene: no luck. No stacked discounts for him. [More]

(SA_Steve)

Barnes & Noble’s Online Price Match Policy Still Confuses Customers, Drives Them Away

“Barnes and Noble apparently hates money,” Travis wrote in the subject line while e-mailing us about his most recent shopping experience there. Well, that can’t be: we thought that all stores liked more business and more money, unless they’re massive anti-capitalist pranks like Sears or Lenovo. He stopped by his local Barnes & Noble to use a coupon while getting human interaction. That’s when he collided with Barnes & Noble’s price matching policy. [More]

(pdxmac)

Target Employees Need To Learn Their Own Price-Matching Policy

We don’t want to sit here and lecture Target on how to run its stores, but maybe some people at Jared’s local store could use remedial price-matching policy lessons. Jared wanted them to match an advertised price on something dear to the Consumerist community: cat food. Yes, the store running the sale is Pet Supplies Plus, and the sale price requires a loyalty card, but the card is free. We’re not talking about Costco here. Yet the store refused to budge, even though Target’s written price match policy contradicted what they were saying. [More]

(kramerst)

Enjoying Video Games Is Not A Crime, Except Maybe At Target

Things that Michael could not be trusted to do at Target: carry a game from the electronics department to the front of the store without stealing it, and provide a reliable price-matching amount from Amazon. It’s totally excellent that they’re willing to price-match Amazon and all, but Michael shared his story because he’s sort of bemused that something as simple as a game got him treated like a criminal. [More]

(Paxton Holley)

How My Love Of Diet Pepsi Vanilla Almost Got Me Ejected From Walmart

If our readership understands anything, its fanatical devotion to one product and an almost equally fanatical need to make stores follow their own policies. That is how Tom got in serious trouble with the employees of his local Walmart. Or did the local Walmart’s employees get in trouble with Tom? Walmart promises to price-match local competitors, including the prices with loyalty cards. Except, apparently, when it comes to Pepsi. For Tom.

[More]

(Colleen AF Venable)

Barnes & Noble Will Happily Price-Match Website…When You Return Something Without A Receipt

Marjorie has discovered a really irritating flaw in Barnes & Noble’s online price-matching procedures. As we discussed shortly after Christmas, you can place orders on the chain’s website for in-store pickup, but prices differ on many items between retail locations and the website. Unlike many other stores, orders placed online but picked up in person go for the in-store price, not the online one. This annoys a lot of customers, and may hurt the company’s real-life retail operations. Marjorie discovered an interesting flip side to this, though: she had to buy a gift in the store, even though the online purchase price was $22 lower. When she went back to the store to return it, after her son had lost the receipt, the only price they would give her was the lowest one they had charged for the same book online. [More]

(geognerd)

How Online Price-Matching Would Work In The Best Of All Possible Worlds

When readers write to us to complain about their experiences with in-store pickup, they’re measuring what actually happened against a sort of retail Platonic ideal. “This item has a different price on your website, retailer!” they expect to say at the register. “You are correct, good sir; let me give you that better price,” the cashier should say, pressing a magical “savvy Internet reader” button on the cash register that unlocks those prices. Alas, this doesn’t happen. Or does it? [More]

(Tortuga One)

Why In-Store Pickup Is Kind Of Weird

Jeremy blames the strangeness of his recent electrical cord reel puchase on Sears, but nothing about it was peculiar to that retailer. There was a $20 discrepancy in price for the same item online rather than in the store. Now, few stores price-match online retailers or price-match themselves. What they do offer is in-store pickup for your online order. Jeremy took this to its ridiculous but logical conclusion and purchased his item online, then carried it to the pickup area and out the door. [More]

(bclinesmith)

Inventory Error Means I Can’t Make Toys ‘R’ Us Price-Match Itself

Sam wanted to take Toys ‘R’ Us up on its price matching policy. He wanted to perform the daring–and generally not allowed–maneuver of asking a store to match its own online-only price. Here’s the catch, though: the item that he wanted should have been available for in-store pickup, so he could order it online and pick it up in the store. The same exact item was sitting in the store inventory. [More]

(Mr. T in DC)

Target Expands Holiday Online Price-Matching Policy To A Year-Round Thing

While some Target customers were confused about the retailer’s holiday price-matching policy, where the store would match online prices on its own items (only if they were in stock online) with store prices, everything is about to become a lot clearer and also, permanent. The retailer announced that it’s not only going to price-match all of its online items, in stock online or no, it’ll also match competitor’s online prices in its brick-and-mortar stores, year-round. [More]

BN.com allows you to reserve a title for in-store pick-up, but doesn't tell you the price.

Is Barnes & Noble Hurting Its Stores By Not Price-Matching Its Own Website?

Barnes & Noble’s website allows customers to reserve a book for in-store pick-up rather than buy it online, but bn.com does its best to gloss over the fact that you could be charged more for the book at the store, leading to angry customers who use B&N as a showroom for its own website. [More]

(hanapbuhay)

How Was Your Price-Matching Experience This Holiday Season?

With only a few hours left before most stores close for the Christmas holiday and the only last-minute gift options you have left will be found on the shelves of convenience stores and 24-hour drugstores, it’s now time to reflect on the shopping season that was. [More]