Does Walmart’s “Savings Catcher” Actually Work?

Does Walmart’s “Savings Catcher” Actually Work?

Walmart recently began touting its “Savings Catcher” program, which allows shoppers to scan in their receipts and have Walmart determine if the customer could have paid less elsewhere. If so, the difference goes on a gift card (that can only be used at Walmart, of course). But should you trust putting your price-matching in Walmart’s hands? [More]

(Argus Leader)

Stranger Offers To Pay For Fellow Walmart Shopper’s Diapers When They Cost More Than Expected

Usually when one hears a shopper has been caught on tape, the mind leaps immediately to troublesome behaviors we’ve seen in the past from bad consumers. That makes it all the more refreshing to see a stranger offer to pay for her fellow shopper’s purchase, after she’d realized she couldn’t get a price match on all four boxes of diapers and thus, could only afford one. [More]

(Paxton Holley)

How My Love Of Diet Pepsi Vanilla Almost Got Me Ejected From Walmart

If our readership understands anything, its fanatical devotion to one product and an almost equally fanatical need to make stores follow their own policies. That is how Tom got in serious trouble with the employees of his local Walmart. Or did the local Walmart’s employees get in trouble with Tom? Walmart promises to price-match local competitors, including the prices with loyalty cards. Except, apparently, when it comes to Pepsi. For Tom.

[More]

The grill in question.

Sears Offers Great Gas Grill Price Match That Goes Up In Flames After Pickup

It’s fall, which means that it’s time for apple cider donuts, driving around to peep at leaves, and summer merchandise on clearance. Paul’s dad caught a really great deal on gas grills, and bought one for him and one for himself. We wouldn’t expect this to be successful, but he managed to get Sears to price-match the sale price then at Kmart.com. Victory! But Sears being Sears, the promised refund disappeared, and Sears magically forgot that their employee had ever promised the price-match. [More]

Best Buy Store Flat Out Says They're Not Gonna Price Match Their Website

Best Buy Store Flat Out Says They're Not Gonna Price Match Their Website

There’s no more pussyfooting around the bush. Reader Daniel snapped a picture of this sign on the front door of his local Best Buy of a sign that just comes right out and says, hey, if you want the price shown on the Best Buy website, we’ll be happy to sell you a computer that will connect to bestbuy.com so you can order it there and have it shipped to your house or held for in-store pickup. Ok, it doesn’t really say all that, but it does say that they’re not going to bother honoring the prices shown on the website within the store at all. [More]

Should Travelocity's "TotalPrice" Guarantees Cover Mandatory Surcharges?

Should Travelocity's "TotalPrice" Guarantees Cover Mandatory Surcharges?

Aaron’s pissed because Travelocity’s quote for a one week car rental in Costa Rica didn’t include a mandatory insurance charge that cost him more than $100. Aaron feels cheated and wants Travelocity to pony up under their TotalPrice Guarantee, but Travelocity may not have done anything wrong. Join us across the jump to help us sort this out. [More]

Price Match Fraud Lawsuit Filed Against Best Buy

Price Match Fraud Lawsuit Filed Against Best Buy

A class action lawsuit has been filed in Illinois against Best Buy. The suit’s claims? That the company has an official policy against price-matching their own web site. You don’t say. That claim of a special Intranet site to prevent price-matching against the chain’s Web site sounds familiar. So do most of the suit’s allegations, for loyal readers of Consumerist.

Bought a New iPhone Within The Last Month And Hate Yourself/Apple For It? 'S All Good

Bought a New iPhone Within The Last Month And Hate Yourself/Apple For It? 'S All Good

Molly just bought an iPhone 3G, only to find out Monday that Apple would be releasing a better, faster, more compass-y phone, the iPhone 3 G S, June 19. She had two options — keep the suddenly not-so-new-seeming iPhone 3G while pining for the newer, hotter model, or head to the AT&T store and regulate.

Does A Store Have To Price Match Their Website?

Does A Store Have To Price Match Their Website?

Here’s a question we get a lot. Are stores required to price match their own website?

Office Depot Makes Up Lame Excuse To Weasel Out Of Price Match Guarantee

Office Depot Makes Up Lame Excuse To Weasel Out Of Price Match Guarantee

Office Depot didn’t want to accept Chaz’s OfficeMax coupon for $20 off his $259 printer, so they told him that competitor’s coupons didn’t apply to technology purchases, which is an utter lie. Office Depot’s policy is to accept competitor’s coupons, subject only to the terms and conditions of the coupon, a simple concept Office Depot apparently can’t understand.

Circuit City Calls The Cops On Customer Who Requests A Price Match

Circuit City Calls The Cops On Customer Who Requests A Price Match

Emmett writes: Dear Mr. Schoonover:

Circuit City Designates Handicapped Parking Spots "Web Order Pickup" Zone

Ever wanted to park in the handicapped spots but didn’t because of pesky laws and social norms? Well, if you place your online Circuit City order for pickup at the Cantonsville, Maryland store, you can! Reader Andy discovered that the store is flagrantly violating the Americans With Disabilities Act by using the handicapped spots as the special web order pickup zone. Andy then went inside and discovered that Circuit City ignores all kinds of policies, including their own price match guarantee.

Best Buy Won't Match J&R's "Wholesale" Prices

The Best Buy in Secaucus, NJ refused to match J&R’s price for a Bluetooth headset, claiming that J&R was not covered by Best Buy’s price match guarantee. Best Buy employees first called J&R—a large New York electronics retailer—a wholesaler. A manager later insisted that J&R was a Mom & Pop store and refused to match the lower price. When reader Steven attempted to cut through the absurdity by calling corporate, he was told that the price match is provided at each store’s discretion. Read his full story, inside.

Zappos Zaps Price Protection Policy, Free Overnight Shipping

Zappos Zaps Price Protection Policy, Free Overnight Shipping

Update: Zappos will still surprise customers with free overnight shipping, but it is no longer a perk they will actively promote.

Is Circuit City Eliminating The "Unbeatable Price Guarantee?"

Is Circuit City Eliminating The "Unbeatable Price Guarantee?"

A Circuit City manager told reader Ryan that the “unbeatable price guarantee” will soon be eliminated. Ryan was asking the Circuit City in Hicksville, NY to match Best Buy’s price for an Arrested Development DVD; though the cashier refused to honor the policy – which beats the advertised price of any local competitor by 10% – the manager explained that it was just a huge tiny mistake, and that so long as signs advertising the policy are up, the policy will be honored. After the jump, we ask Circuit City when the signs are coming down.

Circuit City Refuses To Honor "Unbeatable Price Guarantee" Because Competitor's Price Is Too Low

Reader Jeff could not convince Circuit City to honor its “Unbeatable Price Guarantee.” Circuit City’s stated policy is to beat any competitor’s price by 10%. Jeff found the same 19″ Acer monitor retailing for $219 at Circuit City for only $129 at a nearby Best Buy, yet Circuit City: “would not price match this item because the cost was too low.” Jeff writes:

Expedia Threatens to Discontinue Account For Redeeming Voucher

Expedia Threatens to Discontinue Account For Redeeming Voucher

Ryan booked the package, called back, and spoke with CSR Lenny. Ryan explained that he wanted Expedia to match Travelocity’s price, and gave the details of his itinerary. Lenny put Ryan on hold. For 48 minutes. When Lenny came back, he said “I am sorry I am not familiar with your Wild Wild West and cannot locate this hotel.”

Shophackery: Amazon’s Price Drop Policy

Want to sneak in a few extra dollars from your Amazon orders? This nice man name of Jim has a tip for you regarding Amazon’s price drop policy. It’s pretty simple, really.