If our readership understands anything, its fanatical devotion to one product and an almost equally fanatical need to make stores follow their own policies. That is how Tom got in serious trouble with the employees of his local Walmart. Or did the local Walmart’s employees get in trouble with Tom? Walmart promises to price-match local competitors, including the prices with loyalty cards. Except, apparently, when it comes to Pepsi. For Tom.
It’s fall, which means that it’s time for apple cider donuts, driving around to peep at leaves, and summer merchandise on clearance. Paul’s dad caught a really great deal on gas grills, and bought one for him and one for himself. We wouldn’t expect this to be successful, but he managed to get Sears to price-match the sale price then at Kmart.com. Victory! But Sears being Sears, the promised refund disappeared, and Sears magically forgot that their employee had ever promised the price-match. [More]
There’s no more pussyfooting around the bush. Reader Daniel snapped a picture of this sign on the front door of his local Best Buy of a sign that just comes right out and says, hey, if you want the price shown on the Best Buy website, we’ll be happy to sell you a computer that will connect to bestbuy.com so you can order it there and have it shipped to your house or held for in-store pickup. Ok, it doesn’t really say all that, but it does say that they’re not going to bother honoring the prices shown on the website within the store at all. [More]
Aaron’s pissed because Travelocity’s quote for a one week car rental in Costa Rica didn’t include a mandatory insurance charge that cost him more than $100. Aaron feels cheated and wants Travelocity to pony up under their TotalPrice Guarantee, but Travelocity may not have done anything wrong. Join us across the jump to help us sort this out. [More]
A class action lawsuit has been filed in Illinois against Best Buy. The suit’s claims? That the company has an official policy against price-matching their own web site. You don’t say. That claim of a special Intranet site to prevent price-matching against the chain’s Web site sounds familiar. So do most of the suit’s allegations, for loyal readers of Consumerist.
Molly just bought an iPhone 3G, only to find out Monday that Apple would be releasing a better, faster, more compass-y phone, the iPhone 3 G S, June 19. She had two options — keep the suddenly not-so-new-seeming iPhone 3G while pining for the newer, hotter model, or head to the AT&T store and regulate.
Here’s a question we get a lot. Are stores required to price match their own website?
Office Depot didn’t want to accept Chaz’s OfficeMax coupon for $20 off his $259 printer, so they told him that competitor’s coupons didn’t apply to technology purchases, which is an utter lie. Office Depot’s policy is to accept competitor’s coupons, subject only to the terms and conditions of the coupon, a simple concept Office Depot apparently can’t understand.
Emmett writes: Dear Mr. Schoonover:
The Best Buy in Secaucus, NJ refused to match J&R’s price for a Bluetooth headset, claiming that J&R was not covered by Best Buy’s price match guarantee. Best Buy employees first called J&R—a large New York electronics retailer—a wholesaler. A manager later insisted that J&R was a Mom & Pop store and refused to match the lower price. When reader Steven attempted to cut through the absurdity by calling corporate, he was told that the price match is provided at each store’s discretion. Read his full story, inside.
Update: Zappos will still surprise customers with free overnight shipping, but it is no longer a perk they will actively promote.
A Circuit City manager told reader Ryan that the “unbeatable price guarantee” will soon be eliminated. Ryan was asking the Circuit City in Hicksville, NY to match Best Buy’s price for an Arrested Development DVD; though the cashier refused to honor the policy – which beats the advertised price of any local competitor by 10% – the manager explained that it was just a huge tiny mistake, and that so long as signs advertising the policy are up, the policy will be honored. After the jump, we ask Circuit City when the signs are coming down.
Reader Jeff could not convince Circuit City to honor its “Unbeatable Price Guarantee.” Circuit City’s stated policy is to beat any competitor’s price by 10%. Jeff found the same 19″ Acer monitor retailing for $219 at Circuit City for only $129 at a nearby Best Buy, yet Circuit City: “would not price match this item because the cost was too low.” Jeff writes:
Ryan booked the package, called back, and spoke with CSR Lenny. Ryan explained that he wanted Expedia to match Travelocity’s price, and gave the details of his itinerary. Lenny put Ryan on hold. For 48 minutes. When Lenny came back, he said “I am sorry I am not familiar with your Wild Wild West and cannot locate this hotel.”