(Charles Williams)

CVS Pharmacy Tech Makes Up Laws, Demands Photo ID For Prescription Dropoff

Jeff takes the generic form of Adderall, a mild stimulant prescribed for Attention Deficit Disorder. His health insurance uses prescription benefit company Caremark, which CVS owns, so he can pick up the 90-day refills that normally would go through mail order at a retail CVS pharmacy. Yay, how convenient! Only he ran into a problem the last time he needed to get more pills. The pharmacy technician demanded photo ID in order to drop off his prescription. To pick up the bottle of 90 pills, sure: it’s a controlled substance. But to drop off the prescription? [More]

(Meg Marco)

Meijer Customer Service Saves The Day After Surgery

Amanda was exhausted, after dealing with her mother’s post-surgery care and bringing her home from the hospital. Neither of them anticipated that the biggest problem would that day be with getting her post-discharge prescriptions filled. One of the medications was more obscure than she had imagined. They visited three different pharmacies in their rural area and were ready to give up hope when they finally visited the pharmacy at the local Meijer. They had the drugs! For $250! Oh, no. [More]

(stirwise)

FDA Says Ambien Is Making Us Too Groggy In The Morning, Requires Lower Recommended Dosages

Zolpidem, the active ingredient in prescription sleep aids Ambien, Edluar, and Zolpimist, is apparently leaving some users — especially women — groggy and impaired in the morning. Thus, the FDA is requiring the manufacturers of these drugs to lower the current recommended doses. [More]

(Maulleigh)

Target Says It Will No Longer Pressure Pharmacists To Push Auto-Refill Program

Last month, we wrote about how a number of pharmacists at chains like CVS, Walgreens, and Target were being pressured by management to put customers into auto-refill programs, which led to some customers being enrolled in the program without their approval. Now Target says that it no longer measures pharmacists’ success by how many people they place into auto-refills. [More]

(zipsonic)

How I Saved A Bunch Of Money By Leaving CVS For A Locally Owned Pharmacy

Comparison shopping can save you a lot of money, and the difference can be dramatic in the case of prescription drugs. Susan ventured to CVS to fill her first prescriptions after leaving her former employer’s insurance, and was shocked to see that a medication she was used to paying a $10 copay for would cost $54.99 out of her own wallet. This certainly isn’t the biggest prescription sticker shock we’ve ever heard of (or experienced ourselves) but it did motivate Susan to shop around. That’s when she learned that loyalty to a pharmacy doesn’t really pay all that much. She left CVS behind, and now her bank account and her soul are much happier. [More]

(TMQ.st.louis)

Pharmacists Confirm Pressure From Management To Refill Prescriptions Automatically

Since we began following the stories of CVS pharmacists who appear to have been pressured into automatically refilling customers’ prescriptions, regardless of whether or not a refill has been requested, we’ve received enough e-mails from from both customers and pharmacists at a number of companies who say these are not isolated incidents. [More]

ReadyFill is the key...

Documents: CVS Pharmacists Pressured To Put Customers In Auto-Refill Program

CVS has repeatedly denied accusations that the drugstore chain pressures its pharmacists into refilling customers’ prescriptions without their consent, but new documents show that the company expects pharmacists to push pharmacy customers into ReadyFill, its auto-refill program. [More]

(Chris Blakely)

Has Your Pharmacy Automatically Refilled Your Prescription Without Asking? We Want To Hear From You

Since we began covering the allegations that CVS pharmacists are being pressured into automatically filling prescriptions without customers’ consent, we’ve heard from a few readers who have experienced this problem with their pharmacy — not just CVS. We’d like to see just how widespread the issue is, and that’s where y’all come in. [More]

(zipsonic)

CVS Under Investigation For Automatic Prescription Refill Allegations

After leaked e-mails seemed to indicate that at least some people at CVS have been pressuring pharmacists to refill customers’ prescriptions — without the patient’s consent — in order to meet sales quotas, federal and state regulators have begun investigating the drugstore chain. [More]

(Eric Spiegel)

Study Indicates Many Prescriptions For Kids On Medicaid Aren’t Getting Filled

Researchers have been looking into the amount of prescriptions that go unfilled for kids on Medicaid and they’ve found some pretty startling results: Almost 17,000 or 22% of prescriptions at two clinics went unfilled. Those findings mirror other studies along the same lines for adults, which have found discrepancies  from  16% to 24% of those medications never getting filled. [More]

Optometrist Knows I Want To Buy Contacts Online, Won't Give Me My Prescription

Optometrist Knows I Want To Buy Contacts Online, Won't Give Me My Prescription

In all of the chatter over our post about prescriptions at the vet’s office, many people commented that this kind of conflict is exactly why human doctors don’t sell us the medications we need from right behind the counter. The thing is, there is a kind of human doctor who does just that. I speak, of course, of the optometrist: dispenser of contact lenses and crusher of dreams. [More]

Pharmacists Forced To Throw Out $30K In Auto-Refilled Prescriptions

Pharmacists Forced To Throw Out $30K In Auto-Refilled Prescriptions

What happens when your mail-order prescriptions keep on coming, automatically refilling month after month? If you pass away, your family might just find a cache worth $30,000 in unopened, expired meds, and give it to a local pharmacist to deal with, as happened recently in New York. [More]

Don't Be Seduced By Discounts On Brand-Name Drugs

Don't Be Seduced By Discounts On Brand-Name Drugs

Nearly 19 million Americans took advantage of a coupon or manufacturer’s discount on prescriptions last year. But what many of those people may not have known is that, while they did pay less for brand name pills, they could have gotten a generic for even less. [More]

Doctor Accused Of Murder For Prescriptions That Led To Overdoses

Doctor Accused Of Murder For Prescriptions That Led To Overdoses

The Los Angeles District Attorney revealed that a California doctor faces murder charges for allegedly pushing unneeded prescription drugs to patients, three of whom died of overdoses in 2009. She also faces 21 felony counts of writing fraudulent, purposeless prescriptions. Authorities says she prescribed tens of thousands of unneeded prescriptions to various patients, including methadone, Xanax, oxycodone to patients. [More]

Kroger Now In The Business Of Filling Your Pets' Prescriptions

Kroger Now In The Business Of Filling Your Pets' Prescriptions

Tired of paying exorbitant prices to your vet to get those prescription pills, creams, eye and ear drops for your pets? The folks at Kroger hope you are, as they have just expanded the availability of pet medications to all the supermarket chain’s in-store pharmacies nationwide. [More]

CVS Makes Mistake, Robocalls Me Incessantly For Their 3 Bucks

CVS Makes Mistake, Robocalls Me Incessantly For Their 3 Bucks

Sarah noticed after a visit to the pharmacy that the technician had failed to charge her for one of her prescriptions. It’s difficult for her to get into town from her college campus, so she figured because it’s the store’s error, she’d let it go. Karma does not agree, and has sent swift and annoying punishment down for Sarah. She must pay for the prescription, or the CVS system will robocall her several times per day reminding her to pick up the prescription. [More]

Why I Won't Ever Go Back To Kmart

Why I Won't Ever Go Back To Kmart

Everyone has those moments as a consumer where we say, “Screw you guys, I’m not coming back.” For M., that moment came for her at Kmart when she came back to pick up a refill and learned that in order to take part in Kmart’s $10 for a 90-day supply generic drug program, she would need to enroll in the discounter’s new Kmart Pharmacy Prescription Savings Club for only $10 per household per year. M. chose instead to transfer her prescriptions to one of the many pharmacies offering the same price for her generic drugs, without having to sign up for any memberships. [More]

Caremark Switches My Prescription To Name-Brand For No Particular Reason

Caremark Switches My Prescription To Name-Brand For No Particular Reason

Many people expressed surprise that drug retailer CVS is a participant in our Worst Company in America tournament. In addition to the everyday issues that a pharmacy/drugstore creates for consumers, though, CVS also owns prescription benefits administrator Caremark. Brandon is a Caremark customer who takes a venerable but still useful medication called Synthroid. He recently ran into a weird situation with his refill, where he was switched to the name-brand medication for no discernible reason. Twice. [More]