(Louis Abate)

Google Voice Customers Cry Out For Help, No One At Google Hears Them

We’ve written before about Google’s approach to public-facing customer service: they have none. They sell upgraded cloud services, number porting through Google Voice, and the occasional Android smartphone. What they don’t particularly seem to want to do is actually deal with any of the icky customers who have purchased these services. Reader Indub is one of many customers with actual problems who can’t get a response out of Google. [More]