poor training

(erikg)

This Target Cashier Missed The ‘No Homophobic Insults At Checkout’ Part Of Training

Seth’s cashier at Target was unprofessional and immature, but that’s not what bothered him about the encounter. The real problem was with his, as Seth puts it, “homophobic insult[s].” Describing a thing that you don’t like by saying “that’s so gay” might be acceptable among your friends, if your friends are teenage boys in 1997, but it’s not how you should talk at work. Especially when your job involves working with the general public, which consists of a fascinating variety of different kinds of people. Including gay people. Like Seth. [More]