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Company Apologizes, Hilariously, For Mail Merge Screwup

By Chris Walters on July 29, 2009 1:26 AM 84 Comments

—>Everyone knows that the "personal touch" of using your name in an email, printed letter, or CSR call is powered by a database and a computer, and not really personal at all. Still, when a company gets it wrong it can be annoying. When a company gets it wrong, then apologizes by sending a follow-up message that makes you smile, all can be forgiven. More »