Company Apologizes, Hilariously, For Mail Merge Screwup

Company Apologizes, Hilariously, For Mail Merge Screwup

Everyone knows that the “personal touch” of using your name in an email, printed letter, or CSR call is powered by a database and a computer, and not really personal at all. Still, when a company gets it wrong it can be annoying. When a company gets it wrong, then apologizes by sending a follow-up message that makes you smile, all can be forgiven.