Best Buy called the cops on Alex because he told another shopper that the Jawbone headset he was considering was poor quality and marked up $30 from the manufacturer’s price. Alex went to Best Buy to purchase a new Bluetooth headset because the Jawbone he recently purchased from Verizon wasn’t cutting it. While browsing the headsets, he struck up a conversation with another customer who was checking out the Jawbone. Alex told his fellow customer that he had been disappointed in the quality of the Jawbone, and that Best Buy was charging $30 more than the manufacturer or Verizon. A sales associate overheard this and told the manager, who asked Alex to leave the store, then threatened to call the police, then did.
The Best Buy in Champaign, Illinois wants Andrew to pay $2 extra for a used mouse covered with someone else’s hand gunk. We see plenty of these open-box pricing bloopers and Best Buy employees are always fast to rush to the comments screaming “But it’s policy!”
Our intern Alex’s lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot’s brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They’re also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex’s story was posted on Consumerist?
BlueHippo, the scammy “no credit check” computer seller accused in several states of taking money from customers without providing the computers and other electronics it supposedly sells, has settled with the FTC for $5 million. They did not admit wrongdoing.
Tomorrow is the anniversary of the Great Valentine’s Day Air Travel Massacre—a storm that took down JetBlue’s entire operation and ultimately their CEO, too.
Yesterday we noted that our intern Alex Chasick was told by an Apple Genius that Apple will not automatically replace a defective laptop after the third hardware failure. Alex followed our advice and called Apple’s Executive Customer Service line for some official answers. Here’s what he found out.
Reader Travis would like to purchase an XM radio from Best Buy. Sadly for him, Best Buy refused to sell him the radio without first learning his phone number. Travis does not want to share his phone number with Best Buy, therefore Travis has no radio.
The general theme of the book “Overtreated,” the New York Times’ pick for best economics book of the year, is that we can cut a significant percentage of our health care costs—”between one fifth and one third,” says the author—and not have any impact on our level of health. As a nation, we tend to err on the side of too much treatment, exposing ourselves to unnecessary risks and racking up fees on procedures we could do without. And since doctors depend on a piecemeal approach to earning income, while at the same time dealing with significant financial risks from malpractice suits, they tend to push for more treatment, not less (they need to earn a living while also protecting themselves from accusations of doing too little).
Southwest escorts children 5 through 11 who are traveling alone, but “once you hit 12, you’re considered a youth and not an unaccompanied minor,” said Teresa Laraba, the airline’s vice president for ground operations.
Unlike most airlines, Southwest is nice enough not to charge for escorting younger kids, but you’re out of luck once your precious little brat turns 12. So what should you do?
Here’s a probable answer for that reader who complained Friday that HomeDepot.com won’t let you use gift cards, forcing him to drive 20 miles away to get his tool fix. It’s probably better than driving all the way there, only to find his gift card was empty. If you recall, last year there was a big problem with thieves stealing git cards….
Just wanted to let anyone know that if they plan on giving a Home Depot Gift Card as a gift this year that they can NOT be used at homedepot.com
Verizon Wireless abandoned its legal challenge Tuesday of the Federal Communications Commission’s rules for its upcoming auction of radio spectrum, removing a potential obstacle to the much-anticipated sale.
Ah, that most delightful of surprises: The parking meter with time already on it. If the City of Chicago has its way, (and let’s face it, they usually do) the gift of a partially full parking meter will a thing of the past.
Overdrafting makes the Consumerist very sad, and banks very happy.
“The online advertising business is complex, but my message to you today is simple: Online advertising benefits consumers, promotes free speech, and helps small businesses succeed. Google’s acquisition of DoubleClick will help advance these goals while protecting consumer privacy and enabling greater innovation, competition, and growth.”
Verizon recently rejected a request from Naral Pro-Choice America, an abortion rights group, to make Verizon’s network available for their opt-in text message program.
Southwest currently lets families board first, but they’re axing that policy in an effort to save time. Rather than board with the A group, families will now board after A but before B and C. If all members are in the A group, they will board with A.