Best Buy Charges $2 Premium For Inferior Open-Box Mouse

Best Buy Charges $2 Premium For Inferior Open-Box Mouse

The Best Buy in Champaign, Illinois wants Andrew to pay $2 extra for a used mouse covered with someone else’s hand gunk. We see plenty of these open-box pricing bloopers and Best Buy employees are always fast to rush to the comments screaming “But it’s policy!”

Apple Replaces Lemon Laptop As Promised

Apple Replaces Lemon Laptop As Promised

Our intern Alex’s lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot’s brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They’re also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex’s story was posted on Consumerist?

Scammy Computer Seller BlueHippo Settles With FTC For $5 Million

Scammy Computer Seller BlueHippo Settles With FTC For $5 Million

BlueHippo, the scammy “no credit check” computer seller accused in several states of taking money from customers without providing the computers and other electronics it supposedly sells, has settled with the FTC for $5 million. They did not admit wrongdoing.

Valentine's Day Ice Storm 2008? Everybody Panic!

Valentine's Day Ice Storm 2008? Everybody Panic!

Tomorrow is the anniversary of the Great Valentine’s Day Air Travel Massacre—a storm that took down JetBlue’s entire operation and ultimately their CEO, too.

Apple's Semi-Official Computer Replacement Policy

Apple's Semi-Official Computer Replacement Policy

Yesterday we noted that our intern Alex Chasick was told by an Apple Genius that Apple will not automatically replace a defective laptop after the third hardware failure. Alex followed our advice and called Apple’s Executive Customer Service line for some official answers. Here’s what he found out.

Best Buy Refuses To Sell You An XM Radio Without Your Phone Number

Best Buy Refuses To Sell You An XM Radio Without Your Phone Number

Reader Travis would like to purchase an XM radio from Best Buy. Sadly for him, Best Buy refused to sell him the radio without first learning his phone number. Travis does not want to share his phone number with Best Buy, therefore Travis has no radio.

"Overtreated" Says Too Much Healthcare Is Bad For Us

"Overtreated" Says Too Much Healthcare Is Bad For Us

The general theme of the book “Overtreated,” the New York Times’ pick for best economics book of the year, is that we can cut a significant percentage of our health care costs—”between one fifth and one third,” says the author—and not have any impact on our level of health. As a nation, we tend to err on the side of too much treatment, exposing ourselves to unnecessary risks and racking up fees on procedures we could do without. And since doctors depend on a piecemeal approach to earning income, while at the same time dealing with significant financial risks from malpractice suits, they tend to push for more treatment, not less (they need to earn a living while also protecting themselves from accusations of doing too little).

12 Year Old Kid Flying Alone? Don't Expect Too Much Help From Southwest

12 Year Old Kid Flying Alone? Don't Expect Too Much Help From Southwest

Southwest escorts children 5 through 11 who are traveling alone, but “once you hit 12, you’re considered a youth and not an unaccompanied minor,” said Teresa Laraba, the airline’s vice president for ground operations.

Unlike most airlines, Southwest is nice enough not to charge for escorting younger kids, but you’re out of luck once your precious little brat turns 12. So what should you do?

Probably Why HomeDepot.com, et al, Doesn't Accept Gift Cards

Probably Why HomeDepot.com, et al, Doesn't Accept Gift Cards

Here’s a probable answer for that reader who complained Friday that HomeDepot.com won’t let you use gift cards, forcing him to drive 20 miles away to get his tool fix. It’s probably better than driving all the way there, only to find his gift card was empty. If you recall, last year there was a big problem with thieves stealing git cards….

HomeDepot.com Does Not Accept Home Depot Gift Cards

HomeDepot.com Does Not Accept Home Depot Gift Cards

Just wanted to let anyone know that if they plan on giving a Home Depot Gift Card as a gift this year that they can NOT be used at homedepot.com

Verizon Gives Up: Will Not Fight FCC's Open Access Rules

Verizon Gives Up: Will Not Fight FCC's Open Access Rules

Verizon Wireless abandoned its legal challenge Tuesday of the Federal Communications Commission’s rules for its upcoming auction of radio spectrum, removing a potential obstacle to the much-anticipated sale.

Chicago Wants To Keep The Change, Eliminate Parking Meter "Piggybacking"

Chicago Wants To Keep The Change, Eliminate Parking Meter "Piggybacking"

Ah, that most delightful of surprises: The parking meter with time already on it. If the City of Chicago has its way, (and let’s face it, they usually do) the gift of a partially full parking meter will a thing of the past.

Banks Earned $19 Billion From Overdraft Fees This Year

Banks Earned $19 Billion From Overdraft Fees This Year

Overdrafting makes the Consumerist very sad, and banks very happy.

Boarding Pass Site Gives Up Legal Battle Against Southwest

Boarding Pass Site Gives Up Legal Battle Against Southwest

A website that charged Southwest passengers $5 to ensure that they’d nab the coveted “A” boarding pass has shut down after giving up its legal battle against the airline.

Google: "Online Advertising Benefits Consumers"

Google: "Online Advertising Benefits Consumers"

“The online advertising business is complex, but my message to you today is simple: Online advertising benefits consumers, promotes free speech, and helps small businesses succeed. Google’s acquisition of DoubleClick will help advance these goals while protecting consumer privacy and enabling greater innovation, competition, and growth.”

Verizon Reverses Policy On Pro-Choice Text Messages

Verizon Reverses Policy On Pro-Choice Text Messages

Verizon recently rejected a request from Naral Pro-Choice America, an abortion rights group, to make Verizon’s network available for their opt-in text message program.

Southwest To End "Family First" Boarding Policy

Southwest To End "Family First" Boarding Policy

Southwest currently lets families board first, but they’re axing that policy in an effort to save time. Rather than board with the A group, families will now board after A but before B and C. If all members are in the A group, they will board with A.

Delta Changes Rules, Charges Up $70 For Same Day Flight Change

Delta Changes Rules, Charges Up $70 For Same Day Flight Change

I travel a lot on business. I’m on travel right now, in Orlando. Luckily for me, my business this morning was completed ahead of schedule, and as I left my vendor’s office, I phoned Delta Air Lines to move up my return flight time a few hours.